Student Instruction During Covid-19

This page will be updated with new information frequently, please check back often.

Frequently Asked Questions

Updated April 8, 2020

For the duration of the spring 2020 semester, all classes will be 100% online or via other alternative (non-face-to-face) delivery.

Information on Pass/Fail Option for Undergraduate Students

UNH Statement on Privacy Rights and Intellectual Property

By providing all classes as non-face-to-face, remote learning communities, the University of New Hampshire is prioritizing the safety of our community while supporting our students to complete their spring semester. In this transition, we remind all students and community members that the on-line classroom environment is not a public forum and students still need to respect the privacy rights and intellectual property interests of faculty and fellow students. Students may record online class presentations or discussions as required for approved medical accommodations and with the permission of the course instructor. By participating in on-line activities students are consenting to be recorded, but only for UNH educational purposes. Many faculty will be recording and posting class presentations and discussions to myCourses; others may permit student recording of course content for personal use in order to facilitate asynchronous learning by students who are now residing in different time zones -please check with your instructor. No student or community member may transmit recordings of online class presentations or discussions to third parties without their professor’s and the University’s permission. Recording or re-transmitting risks violating privacylaws (some with criminal sanctions), infringing protected intellectual property rights, and contravening our own Student Rights, Rules and Responsibilities. Please contact your academic dean if you have any questions or concerns.


What student support services are available remotely?

Access this page for a list of student services with contact information as well as virtual options.


What do you mean by “100% online or via other (non-face-to-face) delivery?

We expect that faculty will adapt their courses in a variety of ways. We have published all spring courses, so each course has a myCourses shell. Some faculty may use Zoom to present lectures or facilitate discussion. Other faculty may provide reading assignments, ask for reflection papers, or other writing assignments. Assignments and assessments are likely to vary by faculty member. We are asking all faculty members to communicate their expectations and update their syllabi to reflect the transition to online.

See some guidance we’re providing faculty at


How will I be able to adapt to taking my courses online?

We know this is a big change for everyone and that we are all trying to find our footing in this extraordinary circumstance. We have developed the following resources that specifically address how to be an online learner:

  1. Transitioning from Face-to-Face Classes to Online Learning
  2. Online Student Collaboration Tools
  3. 10 Helpful Tips for Learning Online


What resources are available to orient me to the technology tools my instructors might use to teach online?

The good news is that you may already have some experience with technology tools faculty use in teaching, for example, myCourses (Canvas) and Zoom. Your instructors will communicate with you about their plans for using technology in your courses. The following links will give you an introduction to the ways faculty may use technology in online courses:

  1. Visit myCourses by Canvas Student Overview to see a video and access links with answers to the most common questions students have about using myCourses.
  2. Visit the Teaching Online with Zoom to see videos that cover the ways your instructors may use Zoom in your courses.
  3. Visit Teaching Strategies During Academic Disruptions to learn about alternative teaching strategies faculty may use to deal with academic distruptions.


What if I need technical assistance for using myCourses or Zoom or have other technical issues?

There are a variety of ways to get technical support including 24x7 support for myCourses (Canvas) and Zoom:

  1. Submit a question using our online form
  2. Call the UNH IT Service Desk at (603) 862-4242, Monday – Friday, 7:30 a.m. to 5 p.m.
    1. UNH Manchester students can also call (603) 641-4357.
  3. Join Zoom Room (979) 384-3153, Monday – Friday, 8 a.m. to 6 p.m.

  4. 24/7 myCourses (Canvas) support is available by chat or phone (833) 665-7528.
  5. Visit myCourses by Canvas Student Overview to see a video and access links with answers to the most common questions students have about using myCourses.
  6. 24/7 Support for Zoom is available by phone (888) 799-9666,  or visit the Zoom Help Center.
  7. See Zoom: Troubleshooting Tips to read about issues that may come up when using Zoom.


What if I don’t have Internet access at home?

There are options to get Internet service from the following vendors if you are eligible.

  • Comcast Internet Essentials: 60 days of free Internet to low income families
  • Charter Communications will offer free Spectrum broadband and Wi-FI access for 60 days to households with college students who do not already have a Spectrum broadband subscription at any service level up to 100Mbps.
    • To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
  • Xfinity Wi-Fi hotspots across the country will be available to anyone who needs them for free. For a map of Xfinity Wi-Fi hotspots, visit online here.
  • If you have a cell phone plan that includes Internet data services, it is usually possible to setup the phone to be a personal hotspot. Once the hotspot is setup, it can be used from a laptop or other device. Check with your cell phone provider about doing this.
  • USNH Enterprise Technology & Services has implemented Wi-Fi hotspots throughout New Hampshire for all USNH institutions’ students, faculty and staff in specific locations. The eduroam network, a secure wireless network used by educational institutions worldwide, can be accessed in the parking lots listed here. If you have connected to a wireless network on one of our campuses before, you may already have eduroam installed on your device. If not, please follow the directions below.
    • To use eduroam:
      • Drive to one of the hotspot locations listed here.
      • Select the eduroam network in your Wi-Fi settings.
      • Connect using your UNH username and password.
    • Locations (Access maps with locations):
      • UNH – Goss Building, 121 Technology Drive, Durham
      • UNH Manchester – 88 Commercial St., Manchester
      • USNH System Office – 5 Chenell Drive, Concord
      • UNH Law – 2 White St. Concord
      • Plymouth State University – Court Street, Plymouth
      • GSC Concord – 25 Hall St., Concord
      • Keene State College – Blake Street, Keene


I don’t have a computer. How will I be able to participate in an online course?

If you have a smartphone, you can still access myCourses, Zoom, and other technology that your instructor may use. Your instructors will communicate to you what their plans are for shifting to online.

Communicate to your instructor if you do not have the technology needed to participate in your course. Also report that to UNH by complete this support form. This will help us to track the students who cannot participate in their courses that are using technology to which they do not have access.


How can I get access to the special software used in my course?

We can assist in installing that software on your computer. For the duration of the spring 2020 semester, we have made it possible to get access to software that is normally only in the Student Computer Clusters. Read this article for details on the options available.

We have also enabled remote access to Cluster Computers. Visit to find out how you can connect your computer to a UNH cluster computer.


Can I go to a UNH Computer Cluster to do my work?

You can login remotely to Cluster Computers using your UNH username and password. Visit to find out how you can connect your computer to a UNH cluster computer.


Will I be able to use the UNH Durham Library’s electronic resources remotely?

Current UNH students may access most library resources, including databases, from off-campus:

  1. Navigate to the resources you want on the Library web site.
  2. You will be prompted for your UNH IT ID username and password.
  3. Once verified, you will be forwarded on to your resources.

If you’re having trouble accessing an e-book, online journal, database, or streaming media from off-campus, please use our form to report an access problem.

If you need other assistance, use the Ask a Librarian link to chat or email a Librarian.

For information on current services visit Updates to Library services.


I am having trouble connecting to an assigned reading.

If you are having trouble connecting to an online resource, please refer to the Library’s technical support page for help.

Will I be able to get course materials from the UNH Bookstore?
The UNH Bookstore will still be able to supply any needed course materials to students while they are away from campus for the remote instruction period.  
Digital books are always available 24/7 with immediate delivery via an emailed link.
Print materials will still be shipped via UPS from the bookstore, Monday - Friday.
Students who placed in-store pick up orders that were never picked up can have them shipped, if they contact the bookstore (603) 862-2140,
UNH Bookstore management will still be available to answer any questions from faculty or students.
Some publishers are making some e-textbooks available for free. How do I access these free e-texts?
The number of publishers joining this effort through VitalSource is growing every day. Currently there are over 100 publishers participating and tens of thousands of titles available. It appears that the vast majority of the titles adopted by UNH faculty that the UNH Bookstore offer as e-books are eligible for this program.
For more information, visit VitalSource Helps

Pearson has partnered with RedShelf Responds, a program that offers students free access to ebooks through the end of the term.



Online Learning

The following resources are available to help you prepare for this transition to remote learning.

Additional Resources