If I need or want to pursue my degree from UNH fully remotely, will I be able to do so?
Yes. The university is committed to equitable remote options for vulnerable/at-risk populations and meeting the needs of students whose health or personal circumstances require them to learn remotely. We are working to provide enough options that students who cannot attend courses in person can make progress toward their degrees. However, not every course is offering remote instruction, and this may require a fully remote student to choose different classes.
How are you addressing reduced density for classes?
In addition to identifying new capacity numbers for each room, we are offering classes in a variety of methods, moving classes to larger spaces, splitting classes into multiple sessions or limiting the number of students present in person on a rotating basis and extending class scheduling to use the full day from 8 a.m. to 9 p.m., thus reducing the number of students on campus at one time.
Will there be classes held the Wednesday of Thanksgiving week?
No. There will be no classes on the Wednesday of Thanksgiving week, however UNH campus offices will be open.
How are classrooms be cleaned and sanitized?
We will continue to provide enhanced cleaning throughout our campuses with increased attention to frequently touched surfaces. This means that, based on recommendations from the CDC, bathrooms will be cleaned and disinfected daily. These recommendations include routine cleaning of frequently touched surfaces (e.g., doorknobs, light switches, countertops). Additionally, we are increasing use of disinfectant (in addition to our normal multipurpose cleaner) in common areas to ensure that they are disinfected daily. To help promote hand hygiene, the university will provide more hand sanitizer in areas of public access in campus buildings.
How can I work on my research project?
The library’s digital resources may be accessed anywhere to find peer-reviewed literature for papers and some research projects. Take a look at the research guides or reach out to a subject librarian anytime.
I am a student with a disability. How can I receive accommodations for online learning?
If you are already registered with Student Accessibility Services contact your access coordinator with specific questions. If you are not registered, you will need to register with Student Accessibility Services.
Seniors are not able to wait and see/take gap years. Are classes in person for seniors?
Scheduling is guided by consideration of equity, which includes prioritizing the most pressing needs of students to include making sure students are able to graduate on time.
Do faculty have the right to opt out of in-person interaction with students based on personal or family health concerns?
Employees impacted by COVID-19 can request reasonable temporary accommodations under the Americans with Disabilities Act (ADA).
Does UNH provide staff with masks and other personal protective equipment to keep them safe?
Guidance from federal and state sources help determine the levels of personal protective equipment required for all faculty, staff, students and visitors. Necessary equipment will be provided.
If we need to quarantine for two weeks, are there be accommodations for labs that we can’t attend?
Accommodations will be made for any member of the community who is required to quarantine.
I need to do my thesis research on campus. Will I be able to continue my research on campus after Thanksgiving?
Yes. If the lab is approved through the research office. Regular campus housing will not be available. Please see the housing website for more information.
Why are some classes I’m taking only offered online?
Due to reduced density in classrooms and faculty availability some classes are only offered online. In addition, some classes involving labs or equipment require a physical presence at this time.
What is being done to ensure the traditional campus experience as much as possible?
The university is working to preserve the traditional campus experience to the greatest extent possible, with the necessary safety protocols and guidelines in place that protect students, faculty and staff.
How will you address students who break social distancing by partying off campus?
We expect everyone who comes to campus to observe our safety protocols and we expect our students will adhere to public health orders in the community. We are currently updating the students’ rules, rights and responsibilities and related policies to include compliance with COVID-19 public health requirements and sanctions/public health consequences for noncompliance.
Are libraries be open?
The library is open for UNH students, faculty and staff who are currently involved in the UNH COVID-19 testing program. See COVID-19 page for more information and the hours page for the available hours for Dimond and the branch libraries.
Are football and other sports being played this fall?
The university's fall sports season was postponed in conjunction with UNH's league partners, the America East Conference and the Colonial Athletic Association. This includes men's and women's cross country, football, field hockey, volleyball and men's and women's soccer.
Will employees have to use sick/personal time if they are exposed and quarantining for 14 days?
If an employee is directed to quarantine by a heath care provider or government entity, they should contact HR to review options for paid time under the Families First Coronavirus Relief Act (FFCRA).
When will staff start working on campus rather than working remotely?
Staff in student-facing roles are back on campus. Staff members who are currently working remotely should continue to do so unless and until instructed to return by their supervisor.
Have you considered the financial savings of going online for the next year, versus trying to open face to face and likely having to go online anyways once flu season hits?
University leadership considered many options before deciding to re-open its campuses for face-to-face instruction. UNH is primarily a residential institution and our students overwhelmingly told us they wanted to return.
After Thanksgiving, what are adjunct staff work schedules going to look like? Are we reducing university functions and is the plan to reopen to students for the spring semester?
A decision has not yet been made about the spring semester.
If I am working remotely but need to come to campus for a brief meeting or to pick up something, do I still need to be tested first?
Will you be sharing a list of which staff and faculty are working remotely and which are not?
No. Student facing offices will be open with limited staffing. Those decisions are made at the individual level. Everyone will be checking their UNH email and voicemails to maintain regular operations whether on campus or remote.
Does UNH provide face shields and masks?
UNH has an extensive supply of testing equipment and PPE on hand for the semester and contracts for additional supplies. Every member of the community has been asked to bring at least three cloth masks to campus. In addition, UNH has a supply of surgical masks that allows for approximately 40 for every member of the university community.
Are the face masks being offered to faculty and staff N95-rated masks?
Are UNH branded cloth face coverings available for purchase at stores/online?
Yes. Our retail partners are selling UNH branded masks in stores and online, in places like the UNH bookstore and downtown Durham shops. UNH Innovation approves these requests, and has encouraged those producing masks/coverings to make them 3-ply for safety, and to include cleaning instructions with masks when they are sold.
How are air filtration systems in UNH buildings being addressed to prevent the spread of COVID and maintain fresh air circulation? What about in rooms that do not have windows, or windows that do not open?
Please review the Facilities COVID-19 Adaptation Plan for detailed information.
Is it safe to flush toilets? I’m worried that toilets without lids could spread disease through small droplets that get into the air when they’re flushed.
How often and thoroughly are staff and faculty areas cleaned?
In academic spaces, campus recreation, MUB, and housing, enhanced housekeeping is focusing on increased cleaning and disinfection of bathrooms and high touch surfaces (minimum of twice daily; sometimes more, depending on location and type of surfaces). Hand sanitizer is located at building entrances and elevator banks throughout academic buildings. Sanitizing wipes are also provided for all instructional areas. Dining locations will focus on increased cleaning and disinfection of high touch surfaces (serving counters, tables, door handles/pads, handrails, and transaction terminals) throughout the day. Finger scans will not be in use. Bathrooms are cleaned and disinfected twice a day. Hand sanitizer is located at building entrances and throughout service areas.
Is twice-a-day deep cleaning adequate for our busiest public spaces that may see hundreds of students in an hour?
Twice-a-day cleaning is the minimum.
How are off-campus parties and gatherings among students being controlled?
The university is working closely with town officials and local landlords to enforce public health standards around physical distancing, group size and mask wearing. All violations will be taken through the conduct system and students will be subject to removal from campus.
Who is working in the quarantine dorm and taking care of those students, and how are they being protected?
The quarantine dorms are staffed through a combination of telehealth, residence life and several registered nurses for monitoring and food delivery.
Are guests allowed on campus? In dorms? As guest speakers? Donors?
No guests are permitted in on-campus housing. We are encouraging those not partaking in our regular testing program (faculty, staff and students) not to come to our campuses in order to reduce the risk of spreading the virus onto the campus from other locations.
Do we need to be concerned about passing papers, books or instructional materials around classrooms?
In order to minimize risk as much as possible electronic distribution and sharing is recommended.
How are you making bus transportation safe while still providing adequate rider capacity?
University transportation will make all necessary modifications to ensure safety.
Who needs to be tested?
All Durham undergraduate and graduate students. If you are a student in Manchester or at the Law School, follow the testing schedule you have been provided.
How often do I need to be tested?
Twice per week (even if all of your classes are online or offered remotely):
Once per week for all other students
NOTE: You can choose either of the days listed for your college (below) or drop it off the day of your class, but please do not rotate the days, i.e., pick one day of the week and make sure you drop off a sample every seven days.
What if I won’t be on campus at all?
If you will not be on campus for any reason you do not need to be tested.
What if I’m not getting regular testing but I need to come to campus?
If you do need to come to campus for any purpose you must get tested, and have a negative result, within three days in advance of your visit. If you are not participating in regular testing, please continue to check this website for information about how to schedule a test.
When do I get tested?
Starting Aug. 31, Durham undergraduate and graduate students will be tested, primarily by college, as follows:
EXCEPTION: If you are a student-athlete you will be tested Wednesday afternoons and Saturday mornings. Do not follow the testing scheduled for your college.
What happens if the test tube leaks when I flip it over to check the seal?
You need to complete a new testing sample.
What is the absorbent pad for?
The absorbent pad is included to soak up spilled liquid in the event a sample leaks. This helps protects lab workers and prevents the contamination of other samples.
What are the drop-off times?
Morning drop off is from 8 a.m.-noon
Afternoon drop off is from 1-5 p.m.
Drop off no later than 7 p.m. if you come to campus for evening classes
Where do I drop off my test kit?
Look for the gray sample drop box and large flag at the following locations. Do not give your test kit to anyone else to handle.
What if I miss a test?
Please adjust your plans to ensure that you deposit your test on the expected day and in the expected time window. This is critical to managing workflow in the lab, and disruptions jeopardize the ability to return test information in a timely manner. If you are late, you will receive an email reminder to turn in your test within 24 hours and Wildcat Pass will show you are not in compliance. The Office of Student Life will contact you about your late test. Failure to turn in a test a second time will result in your removal from campus.
What if I sabotage my test kit?
Any intentional attempts to jeopardize testing accuracy or processes (e.g. submitting someone else’s nasal swab as your own or providing invalid specimens) will result in severe disciplinary action.
What if I didn’t get tested at the Whittemore Center and don’t have self-test kits?
How will I get more test kits? What if I run out? What if I lose my labels?
You will receive an email with information about how to pick up more after Labor Day. If you run out before then or lose your labels, contact firstname.lastname@example.org.
What if I am unable to perform a self-swab due to a disability?
If you have a SAS approved disability, contact Health and Wellness and they will do your swabbing.
Will Wildcat Pass tell me if I miss a test?
No. Wildcat Pass will only tell you if you are in compliance or not with all the protocols required for you to be on campus and participating in face-to-face activities. By checking Wildcat Pass every morning, you will know if you are in compliance and whether or not you have a pass for that day. Depositing a test on time will earn you a pass. If you miss a test, you will not earn a pass. Wildcat Pass will provide information on why you are not in compliance, as well as information on how to become compliant. If missing a test is the reason, you need to complete your self-swab ASAP, and contact email@example.com to restore your pass. As long as you drop off your test in one of the approved drop boxes, Wildcat Pass will show compliance the following morning.
I’m a graduate student, and I am on an assistantship at UNH. What is my testing schedule?
You are considered a student first and should follow the student schedule for testing.
I’m a student enrolled full-time but won’t be on campus; what testing do I have to do?
Undergraduate and graduate students who are enrolled full-time but won’t be on campus do not have to be tested. However, if you have to come to campus for any purpose you must get tested and have a negative result within three days in advance of your visit. Students who are not participating in regular testing but need to go to campus must schedule a test at Health & Wellness.
What if I had COVID within the past 90 days?
A positive test exempts you from additional testing for 90 days from your time of illness unless you become ill. You do not, and should not, attempt to try to test negative after a positive. Please fax your positive test result to Dr. Peter Degnan, medical director at Health & Wellness, at (603) 862-4259 if you haven’t already done so.
How will I get my test results?
Results will be sent to you via your UNH email. Please update your contact information to ensure you receive your results.
What will happen after I test positive, or if someone close to me tests positive?
If your test indicates that you may be positive for COVID-19, you will be contacted by UNH Health & Wellness for further evaluation.
Health & Wellness may request an additional sample for confirmatory testing. Meanwhile, you will be required, per the N.H. Department of Health and Human Services, to enter into self-isolation for at least 10 days to avoid passing the infection on to others. If you are unable to isolate in your current residence or permanent home, or you may be eligible for on-campus isolation housing.
You will also be asked about roommates and other close contacts with whom you live. Health & Wellness may begin the close contact notifications of immediate UNH community members. A close contact is defined as being within 6 feet of an infected individual for at least 10-15 minutes, regardless of mask use. The N.H. Department of Health and Human Services will also be notified and they will complete the contract tracing effort. Close contacts require 14 days of self-quarantine. Self-quarantine is recommended to be completed at your permanent home, but there will be limited quarantine housing available on campus.
During isolation or quarantine, you will maintain regular contact with Health & Wellness, and state public health staff. If your health allows, you are encouraged to work with your instructors to determine how to continue to make progress in your courses. You do NOT need to tell your instructor anything about your medical condition. Your instructor will be notified, per normal processes, that you will be unable to participate in classroom or laboratory activities for non-academic reasons and that they should help you continue to make progress toward class completion. As always, it is your responsibility to stay on track with course requirements.
If I am required to stay in an isolation hall how will I eat?
UNH Dining will prepare boxed meals and deliver them to your door. They will take into consideration dietary needs.
How will the university keep up with processing so many tests?
UNH’s test lab uses pooled testing to process the high volume of samples that need to be collected from the UNH community to ensure the campus is safe. Pooling samples involves mixing several samples together in a batch, or pool, and then testing that pool as one sample.
If the pool does not test positive for COVID, all individuals in that pool will be considered compliant until their next test. If the pool tests positive for COVID, the lab will retest each sample individually to determine the source of the positive result. This retesting will be prioritized by the lab. Pooling is a time-tested and efficient technique for high-volume testing.
They are the company hired by ConvenientMD to perform the COVID-19 test results. ConvenientMD has assured us Veritas is not and will not collect, store or use genetic information from any of the specimens sent to them from UNH. They will only test for COVID-19
Will tuition be reduced since UNH is going fully remote after Thanksgiving?
No. The academic calendar has been revised in two ways, designed to reduce post-travel mixing between students and faculty after Thanksgiving while still maximizing time for in-person teaching. More than 90% of the fall semester instructional days will be completed at that point of the semester, and teaching will continue remotely after the break.
Will room, board and fees be adjusted/refunded since UNH is going remote after Thanksgiving?
When we have more complete information regarding possible changes to the fall schedule, we will comprehensively review all of the credit adjustments that may be necessary for room, board and student fees. We do not want to be in a position where our billing is not consistent with the services that are ultimately delivered. But in this extraordinary and uncertain time, we simply do not know all the credit adjustments that may be necessary to align our billing with what is actually delivered this fall. Making individual adjustments as events occur and circumstances change would trigger changes to the cost of attendance and recalculation of financial aid packages each time. When we have more complete information regarding possible changes to the fall schedule, we will comprehensively review all the credit adjustments that may be necessary for room, board, and student fees.
How will UNH ensure that students don’t spread COVID in Durham and local communities?
UNH has launched a comprehensive public health campaign and required every student returning to one of its campuses to sign an informed consent form to acknowledge their understanding and acceptance of expectations. Students must follow those guidelines both on and off campus and comply with all town ordnances.
Is there a threshold of cases that would cause UNH to go remote again?
UNH will be closely monitoring cases and hospitalizations on its campuses and in the state in partnership with NH DHHS and will follow all state and federal guidelines. We will post a dashboard of this data and trends as allowed by HIPAA and the NH DHHS.
If faculty/staff become sick, why isn’t UNH allowing them to stay in a quarantine room on campus, instead of at home where they may make family members sick?
We anticipate that faculty or staff that have to quarantine would be more comfortable and prefer to quarantine at home. That is the first option for students as well. Student quarantine beds are our top priority as they may not have an alternative. We will consider specific faculty or staff requests as necessary.
Is anything being done to improve the air filtration systems in buildings?
Yes. See the Facilities plan.
What is your liability is someone gets COVID on campus and dies?
UNH’s liability would be the same as in any case where a student contracts and suffers injury from a disease. Like other diseases, COVID-19 occurs in the broader society and cannot be excluded from our campuses. In fact, UNH anticipates some students will develop COVID-19 while on campus. That is precisely why we worked hard and spent significant resources to establish contact tracing protocols and develop quarantine and isolation facilities. As with other diseases, UNH cannot guarantee a student won’t catch COVID-19 and suffer injury. UNH wants every student considering returning to one of its campuses for the fall to clearly understand those facts and thoughtfully decide whether to return in-person or to continue their education online. Most importantly, UNH needs every student who decides to return to whole-heartedly join our community effort to reduce the risk of transmission.
Should students carry their “go bags” with them all the time?
Having a “go bag” ready in your living space is adequate.
Who will take care of students who need to quarantine? What will be provided to them?
Students in university quarantine space will be cared for by the university. Food, access to medical care and shelter will be provided.
Can we wear a face shield instead of a face mask? Updated Aug. 9, 2020
Face coverings are required for all. Face shields may be used by instructors who remain more than 6 feet from their class in front of the room if there is a mitigating circumstance, for example, a breathing issue, health-related condition, or student accommodation (needing to read lips) in the classroom.
Instructors are required to wear a face mask in any social interaction outside of the classroom or lab. The face shield is not an acceptable alternative for a face mask in any situation other than lecture or lab instructions when more than 6 feet distancing can be achieved.
Reusable face shields have been ordered centrally and will be available for faculty upon request. Instructors are responsible for cleaning and disinfecting face shields according to the manufacturer's instructions.
Students are required to wear a cloth face mask. (link to the page with mask requirements). If you are unable to wear a mask, you should contact the office of Student Accessibility Services for assistance. If you are not wearing a cloth face covering and you do not have an approved accommodation to not wear one, you may be excluded from University programs and activities.
How will the mask and social distance requirements be enforced on campus – and off campus?
It is the responsibility of everyone on campus to where a mask and practice social distancing in buildings and public spaces. If you see someone not doing this, please ask them to comply. The COVID hotline can be used to notify the university of non-compliance or dangerous situations. What is the punishment? Anyone blatantly disregarding public health expectations will be addressed. If students violate those expectations a second time, they could be required to leave campus and continue their classes remotely.
Is UNH branded cloth face coverings be available for purchase at stores/online?
Yes. Our retail partners are selling UNH branded masks in stores and online, including the UNH bookstore and downtown Durham shops.
Can someone report a classmate or anyone on campus who’s not wearing a mask?
Yes, there will is a mechanism for reporting concerns including the COVID hotline and email.
Are there restrictions on students who work part-time jobs off campus, especially if they are in touch with many people in the public?
There are no restrictions from UNH for working off campus. Students are encouraged to follow all public health expectations.
What if a student leaves campus for a weekend? Do they need extra tests? Are they restricted on where they can go?
Students will be tested approximately every four days throughout the semester. Extraneous travel is discouraged. Please do not travel unless absolutely necessary.
When DON’T I have to wear a mask?
In your own office or residence hall room, you do not need to wear a mask or out of doors if you can maintain greater than six-foot distances.
If students are not able to continue on campus learning and are sent home by the university, will room and board be pro-rated?
A credit for unused portions of the room and board will be made available.
If students become sick and do not complete the semester, do they get a refund?
The university has a process through the dean of students’ office that supports them if they are unable to complete the semester. Those policies and supports remain in effect.
Will the student athletic fee be refunded for fall sports?
Student fees, including the athletic fee, are being reviewed and a determination will be made before the end of the semester regarding credits for unused fees.
Why do we have to pay full tuition if we are taking classes online?
The tuition you pay is in exchange for learning, academic credit and certain non-academic services that will be provided whether in person, in a hybrid environment or entirely remotely. The faculty expertise and content will not change based on the modality.
Will room and board be refunded for classes we would have missed after Thanksgiving?
We anticipate a credit for those circumstances. This will be determined later in the semester once all impacts are known and we know if the federal government will waive the current requirement to recalculate financial aid.
What is UNH doing to ensure that they have adequate testing equipment and PPE?
UNH has an extensive supply of testing equipment and PPE on hand already for the semester and contracts for additional supplies.
What liability, if any, does UNH assume if my student gets COVID-19 on campus?
The informed consent agreement is not a waiver of liability. The university is publishing all of its steps to minimize the risk of COVID 19 to keep the community involved.
Is UNH providing masks, and what kind – reusable cloth or disposable, and how many?
Every member of the community has been asked to bring at least three cloth masks to campus. In addition, UNH has a supply of surgical masks that allows for approximately 40 for every member of the university community.
Will you be closing sororities and fraternities to minimize large groups and parties?
No. Fraternities and sororities are required to follow the same public health guidelines.
What if I have a job offer on campus?
You will be required to complete the informed consent and to follow all public health guidelines.
Is parking being increased to accommodate the increased number of students who may be commuting?
There is no additional parking available.
Will Hamel Rec be open, and will rec programs and teams continue this fall?
Yes, Hamel Rec will be open with enhanced cleaning, lower density and a restriction on some team sports. More information on what programs will be available will follow.
How will student organizations be affected?
Student organizations are expected to follow all public health guidelines around gathering size, mask wearing and physical distancing.
How often will common areas be cleaned?
Common areas will be cleaned and sanitized a minimum of two times per day.
How can UNH open the campus to tours to people from all over the country without increasing the risk of having COVID on campus?
Visitors to campus are required to follow all public health guidelines of the state and they attest to this. The tours have been modified to minimize time in buildings and use outdoor spaces for all Q&A.
Are there restrictions on where students can go in the community?
Students will need to follow all public health expectations both on campus and off.
What are the plans for the Class of 2020 graduation?
University administrators are still working on plans to safely celebrate the Class of 2020 in person.
Are faculty and staff required to sign the informed consent form?
How do I access Wildcat Pass?
Access Wildcat Pass at https://covid-19.unh.edu/wildcatpass
I did what the Wildcat Pass said, and it still shows invalid. What now?
It can take four hours to update the Wildcat Pass with a newly submitted Quarantine Attestation or an update to My Profile. It can take up to 24 hours to update the Wildcat Pass with a new Informed Consent. If you are still being shown an invalid pass for any of these reasons and you need to go to campus, call the hotline 603-862-2020 (M-F 8:30 a.m. to 5p.m.) for an override for 24 hours.
My Wildcat Pass says that I am not in compliance with the Quarantine Attestation. What do I do?
Submit the attestation form saying either that 1) you do not need to quarantine because you are from New England or 2) that you have completed the 14-day quarantine prior to arrival on campus. Note that it will take four hours for an updated attestation to be registered with the Wildcat Pass. If you are still being shown an invalid pass and you need to go to campus, call the hotline at 603-862-2020 (M-F 8:30 a.m. to 5 p.m.) for an override for 24 hours. If you did not quarantine and need to, call Health & Wellness to get help with arrangements.
Do I still need a Quarantine Attestation if I am from New England?
My Wildcat Pass says that I am not in compliance with updating My Profile. What do I do?
Update your profile. Note that it will take four hours for an updated profile to be registered with the Wildcat Pass. If you are still being shown an invalid pass and you need to go to campus, call the hotline at 603-862-2020 (M-F 8:30 a.m. to 5p.m.) for an override for 24 hours.
My Wildcat Pass says that I am not in compliance with the Informed Consent. What do I do?
Log into WebCat and submit an informed consent. Note that it will take 24 hours for an updated Informed Consent to be registered with the Wildcat Pass. If you are still being shown an invalid pass and you need to go to campus, call the Hotline 603-862-2020 (M-F 8:30 a.m. to 5 p.m.) for an override for 24 hours.
My Wildcat Pass says that I am not in compliance with testing. What do I do?
If you have a pre-arrival test result from a third party vendor, go to https://covid-19.unh.edu and upload the test result. If you have not picked up your self-test kits, email firstname.lastname@example.org. If you have not gotten a test at all, email email@example.com. You will not have a valid Wildcat Pass until you have is a negative test.
I took my test, but I do not have a result yet. What do I do?
You are not allowed on campus and you will not have a valid Wildcat Pass until you have a negative test. While we know the delay in receiving testing results from our vendors is frustrating, we need you to stay in self-quarantine and not come to campus until you receive a negative result.
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