COVID-19 Testing Resources

UNH’s COVID-19 testing program is underway!

We’ve built a new, state-of-the-art lab to manage testing and results from our Durham, Manchester and Concord campuses. Together we can make testing a simple, routine and effective way to keep everyone safe, and our campuses open.


After receiving your home collection kits, please watch this instructional video before taking your sample. You will receive your confidential results within 48 hours.

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Home Collection Kit: Testing Instructions


Follow the instructions below to complete your test. Please watch the instructional video before taking your first sample. If you need additional assistance, contact Health & Wellness.

Downloadable Instructions

1

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Watch the Instructional Video Above

2

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Label

Fill out one barcode label with the date and time. You should receive a sheet of personalized labels when you pick up your kits.

3

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Prepare

Affix one label on the vial.
*You no longer need to place a label on the biosafety bag.*

4

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Prior to Test

Wash hands with soap and water for 20 seconds and dry, or use hand sanitizer.

5

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Prep for Collection

Remove swab from packaging.
Open from the side opposite the swab tip.

6

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Sampling

Gently and slowly swab the inside of your nostril for 15 seconds (as shown in the video). Repeat in the other nostril.

7

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Swab Securing

Place the swab (tip down) in the vial. Snap the swab handle by bending it firmly against the lip of the vial and dispose of the remaining piece. Screw the lid to the vial to seal securely. Make sure the top of the handle sits below the lip of the vial so the handle is not bent when the lid is sealed.
*NEVER fold the swab handle over to fit it in the vial.*

8

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Sample Securing

Place the sealed tube in the biosafety bag along with the absorbent pad and seal the bag. (In some kits, the absorbent pad may already be inside the biosafety bag.)

9

Sample Drop-off

Drop the sealed biosafety bag in the secured drop box at any collection point within 24 hours of sample collection. Please use the drop boxes located on the campus where you received your kits (e.g., if you received your kits in Durham, please use the Durham drop boxes).

Testing Kit Drop-off Locations


Durham Campus

 

UNH Manchester Campus

 

UNH School of Law Campus

 

Accessing Test Results


Information on How to Access COVID-19 Test Results for Durham Students
 
UNH is using a program called Orchard Sequoia to manage screening and testing information. All students who have dropped off a sample since screening began have an account already set up. Please check your spam filter or junk mail folder in case you haven’t seen the account information email. You will be receiving the email from this address: UNHCOVIDLab@unh.edu. This is a valid UNH address.
 
To login, please go to https://unewhorchard.netsmartcloud.com/. You will be asked to put in the username and temporary password provided in the email you receive from UNHCOVIDLab@unh.edu.  Once done you’ll be asked to update with a new password of your choosing. Because of the information security related to health records, there is no automated way to reset your password if you forget or misplace it. You’ll have to email unhcovidlab@unh.edu to set up a phone call for a password reset.
 
Once in the portal, you will see several pieces of information. In order to pre-print labels, we have had to “order” each person several tests at a time. You may see three different representations of data:

  1. Tests that have been received, analyzed and approved will be shown in GREEN. Clicking on the Order ID number hotlink will pull up your individual report.
  2. Tests that have been ordered but not received will be in RED. This does not represent a problem, it just shows that tests are expected in the future.
  3. Tests that have been ordered and received, but whose result has not been approved will show a status of “Partial Result.”

 One item of note. The “Order Date” in Sequoia represents the date your barcodes were printed and NOT the date that your sample was dropped off. You’ll have to click on the order number to see more detail about any individual test. We’re working with the vendor to improve the user interface and make it clearer to look at individual tests within a larger order.

Frequently Asked Questions


What happens if I test positive for COVID-19?

  • UNH Health & Wellness will contact you with further instructions. They will also contact you daily to monitor your symptoms.
  • The New Hampshire Department of Health and Human Services will contact you to begin contact tracing.
  • You will have the option to quarantine either at home or in an isolation hall on campus.
  • You will be required to isolate for 10 days, be fever free for 24 hours without fever-reducing medicine and be symptom-free before being released (based upon CDC guidelines).
  • Health & Wellness will help you connect with Academic Affairs to answer questions about classes.

What happens if I forget to drop off my self-test sample on time?

  • An email notification will be sent notifying you that you have not dropped off your testing sample.
  • You will have 24 hours from your original testing drop off time to drop off a testing sample.
  • If the testing sample is not dropped off within the extended time allotted, a meeting with a COVID Incident Response Team member is required. Also, you will be required to self-isolate until your next testing period.
  • If a second failure to test occurs, you will be required to leave the UNH campus and continue your semester online.

Other frequently asked questions 


Who needs to be tested?
All Durham undergraduate and graduate students. If you are a student in Manchester or at the Law School, follow the testing schedule you have been provided.

How often do I need to be tested?
Twice per week (even if all of your classes are online or offered remotely):

  • You are a degree-seeking undergraduate student living in the Durham area.
  • You are a graduate student who plans to be on the Durham campus more than one day per week.

Once per week for all other students
NOTE: You can choose either of the days listed for your college (below) or drop it off the day of your class, but please do not rotate the days, i.e., pick one day of the week and make sure you drop off a sample every seven days.

  • All other students who plan to access campus.

What if I won’t be on campus at all?
If you will not be on campus for any reason you do not need to be tested.

What if I’m not getting regular testing but I need to come to campus?
If you do need to come to campus for any purpose you must get tested, and have a negative result, within three days in advance of your visit. If you are not participating in regular testing, please continue to check this website for information about how to schedule a test.

When do I get tested?
Starting Aug. 31, Durham undergraduate and graduate students will be tested, primarily by college, as follows:

  • College of Engineering and Physical Sciences: Monday and Thursday mornings
  • Paul College of Business and Economics: Monday and Thursday afternoons
  • College of Liberal Arts: Tuesday and Friday mornings
  • College of Health and Human Services: Wednesday and Saturday mornings
  • College of Life Sciences and Agriculture/Thompson School: Wednesday and Saturday afternoons
  • Carsey, NRESS, Graduate Interdisciplinary Programs, Continuing Education, CATS or no college designation: Tuesday and Friday afternoons

EXCEPTION: If you are a student-athlete you will be tested Wednesday afternoons and Saturday mornings. Do not follow the testing scheduled for your college.

What happens if the test tube leaks when I flip it over to check the seal?
You need to complete a new testing sample. 

What is the absorbent pad for?
The absorbent pad is included to soak up spilled liquid in the event a sample leaks. This helps protects lab workers and prevents the contamination of other samples. 

What are the drop-off times?
Morning drop off is from 8 a.m.-noon
Afternoon drop off is from 1-5 p.m.
Drop off no later than 7 p.m. if you come to campus for evening classes

Where do I drop off my test kit?
Look for the gray sample drop box and large flag at the following locations. Do not give your test kit to anyone else to handle.

  • Holloway Commons (HoCo) Dining Hall: by turnstiles inside main door
  • West Edge Parking Lot: drive-up drop box
  • Stillings Dining Hall: by turnstiles inside main door
  • Hamel Recreation Center lobby
  • Philbrook Dining Hall: by turnstiles inside main door
  • A-Lot at the tunnel entrance
  • Health & Wellness lobby
  • Dimond Library: under the front covered walkway
  • Kingsbury Hall: in lobby of entrance facing SERC
  • Spaulding Hall: under the awning
  • UNH Manchester: Outside front entrance of 88 Commercial St.
  • UNH Law: Inside main lobby of 2 White St.

What if I miss a test?
Please adjust your plans to ensure that you deposit your test on the expected day and in the expected time window. This is critical to managing workflow in the lab, and disruptions jeopardize the ability to return test information in a timely manner. If you are late, you will receive an email reminder to turn in your test within 24 hours and Wildcat Pass will show you are not in compliance. The Office of Student Life will contact you about your late test. Failure to turn in a test a second time will result in your removal from campus.

What if I sabotage my test kit?
Any intentional attempts to jeopardize testing accuracy or processes (e.g. submitting someone else’s nasal swab as your own or providing invalid specimens) will result in severe disciplinary action.

What if I didn’t get tested at the Whittemore Center and don’t have self-test kits?
Email unh.innovation@unh.edu.

How will I get more test kits? What if I run out? What if I lose my labels?
You will receive an email with information about how to pick up more after Labor Day. If you run out before then or lose your labels, contact unh.innovation@unh.edu.

What if I am unable to perform a self-swab due to a disability?
If you have a SAS approved disability, contact Health and Wellness and they will do your swabbing.

Will Wildcat Pass tell me if I miss a test?
No. Wildcat Pass will only tell you if you are in compliance or not with all the protocols required for you to be on campus and participating in face-to-face activities. By checking Wildcat Pass every morning, you will know if you are in compliance and whether or not you have a pass for that day. Depositing a test on time will earn you a pass. If you miss a test, you will not earn a pass. Wildcat Pass will provide information on why you are not in compliance, as well as information on how to become compliant. If missing a test is the reason, you need to complete your self-swab ASAP, and contact covid@unh.edu to restore your pass. As long as you drop off your test in one of the approved drop boxes, Wildcat Pass will show compliance the following morning.

I’m a graduate student, and I am on an assistantship at UNH. What is my testing schedule?
You are considered a student first and should follow the student schedule for testing.

I’m a student enrolled full-time but won’t be on campus; what testing do I have to do?
Undergraduate and graduate students who are enrolled full-time but won’t be on campus do not have to be tested. However, if you have to come to campus for any purpose you must get tested and have a negative result within three days in advance of your visit. Students who are not participating in regular testing but need to go to campus must schedule a test at Health & Wellness.

What if I had COVID within the past 90 days?
A positive test exempts you from additional testing for 90 days from your time of illness unless you become ill. You do not, and should not, attempt to try to test negative after a positive. Please fax your positive test result to Dr. Peter Degnan, medical director at Health & Wellness, at (603) 862-4259 if you haven’t already done so.

How will I get my test results?
See above for instructions on how to access your test results. Results will be sent to you via your UNH email. Please update your contact information to ensure you receive your results.

What will happen after I test positive, or if someone close to me tests positive?
If your test indicates that you may be positive for COVID-19, you will be contacted by UNH Health & Wellness for further evaluation.

Health & Wellness may request an additional sample for confirmatory testing. Meanwhile, you will be required, per the N.H. Department of Health and Human Services, to enter into self-isolation for at least 10 days to avoid passing the infection on to others. If you are unable to isolate in your current residence or permanent home, or you may be eligible for on-campus isolation housing.

You will also be asked about roommates and other close contacts with whom you live. Health & Wellness may begin the close contact notifications of immediate UNH community members. A close contact is defined as being within 6 feet of an infected individual for at least 10-15 minutes, regardless of mask use. The N.H. Department of Health and Human Services will also be notified and they will complete the contract tracing effort. Close contacts require 14 days of self-quarantine. Self-quarantine is recommended to be completed at your permanent home, but there will be limited quarantine housing available on campus.

During isolation or quarantine, you will maintain regular contact with Health & Wellness, and state public health staff. If your health allows, you are encouraged to work with your instructors to determine how to continue to make progress in your courses. You do NOT need to tell your instructor anything about your medical condition. Your instructor will be notified, per normal processes, that you will be unable to participate in classroom or laboratory activities for non-academic reasons and that they should help you continue to make progress toward class completion. As always, it is your responsibility to stay on track with course requirements.

If I am required to stay in an isolation hall how will I eat?
UNH Dining will prepare boxed meals and deliver them to your door. They will take into consideration dietary needs. 

How will the university keep up with processing so many tests?
UNH’s test lab uses pooled testing to process the high volume of samples that need to be collected from the UNH community to ensure the campus is safe. Pooling samples involves mixing several samples together in a batch, or pool, and then testing that pool as one sample. 

If the pool does not test positive for COVID, all individuals in that pool will be considered compliant until their next test. If the pool tests positive for COVID, the lab will retest each sample individually to determine the source of the positive result. This retesting will be prioritized by the lab. Pooling is a time-tested and efficient technique for high-volume testing. 

#unhtogether


Now more than ever, the health and safety of our UNH community depends on everyone acting with real Wildcat pride. Let's take care of each other.

  Learn More  

We’re here to help, 24/7. For health, safety and other pressing issues that are not addressed in our FAQs, please email covid@unh.edu or call the UNH COVID-19 hotline (603) 862-2020 between the hours of 8:30 a.m.-5 p.m. This is the most current and up-to-date information. For emergencies, dial 911.


If you notice a member of the UNH student body not following the UNH COVID-19 polices, you can submit a concern on the COVID Incident Reporting Form.