Frequently Asked Questions

Frequently Asked Questions

General

The University Transportation Services states that first year campus residents are not eligible for parking permits. Please visit their website for additional information.

Cooking is prohibited in student rooms in the residence halls and allowed only in designated kitchen units or facilities.

Students may not remove or store furnishings provided by the University and may not replace them with other items owned or rented by the student. The Department of Housing will not remove or store the standard University furnishings. Public area or lounge furnishings shall not be moved into a student’s room.

Co-ed living options are available at Woodside, The Gables, and Mills Hall.  Handler Hall and Peterson Hall offers co-ed options in the large suites (6+ persons).

  • There are no co-ed options in Haaland Hall.

Rules and requirements:

  • Groups requesting a co-ed apartment or suite participate in the appropriate sign-up process, following the same general guidelines as single-gendered groups. All group members must meet age or class standing eligibility requirements.
  • Co-ed groups must be able to fill the apartment that they are requesting. Partial co-ed groups will not be assigned.
  • While the apartments or suites are considered co-ed, the bedrooms within the apartments or suites are not.
  • During the sign-up process, all members of the co-ed group must sign an online agreement regarding co-ed living.
  • If a person leaves the co-ed living arrangement after being assigned, the remaining residents can identify an eligible and appropriate replacement. If they are not able to do so, Housing may choose to convert the suite/apartment back to a single-gender and relocate those residents who are affected by the change, or assign an appropriate roommate who also agrees to the co-ed living arrangement terms.

**The Department of Housing may use its discretion to prohibit or terminate any co-ed living arrangement that it deems unacceptable

What you can't do.

  • Remove any item of University equipment/furniture from the room or premises
  • Alter or replace the locks or install your own locks or security devices
  • Make any structural or electrical alterations to the room
  • Use nails, screws, bolts or decals on the furniture, walls, doors, woodwork, ceiling or floors
  • Remove the screens; and you can't build partitions or make alterations to the furniture.

What you can use to hang stuff.

Tape that doesn't remove the paint and wall finish, poster tacks, and removable mounting products.

We encourage students to seek a roommate match by utilizing their class Facebook page (usually named University of New Hampshire Class of 20XX) to connect with others who may be in search of a roommate or have a vacancy needing to be filled. Students can always opt for a random roommate during the room selection process which allows students to partially fill a room and get assigned a random roommate. 

The student is responsible for the behavior of their guests, for damages caused by their guests and for informing guests of hall policies. Overnight guests are not permitted in University Housing without advance permission of all students of the room or apartment in which they are staying. Overnight guests may not stay longer than two nights in any given week. No more than ten people may be in a residence hall room or between 13 and 24 people in an apartment, depending upon apartment, at one time, per order of the Durham Fire Department.

  • Turn off your space heater
  • Know the location of the thermostat or temperature sensor controls!
    • Having heat-producing items near the temperature controls can cause the heat in your space to shut off prematurely.
  • Close your doors and windows
  • Close shades and blinds at night to conserve heat, and open them on sunny days for solar heat.
  • Turn back thermostats to 60-65 degrees when leaving the building at the end of the day or on weekends.

Smoking is prohibited:

  • Within 20 feet of any building.
  • Inside all buildings owned and occupied or leased and occupied by UNH
  • University vehicles
  • Entrances and outside stairways to buildings. 
  • Courtyards or other areas where air circulation may be impeded by architectural, landscaping or other barriers.
  • Outdoor entry or service lines, such as for ticket purchases, event admissions, bus stops ATMs, etc.
  • Outdoor seating areas provided by food services

Courtesy hours are always in effect and residents are to respect requests of others for quiet. Residence Hall's Quiet Hours are Sunday to Thursday from 10PM to 7AM and Friday and Saturday from 12AM to 8AM. Apartment Quiet Hours are Sunday to Thursday from 11PM to 8AM and Friday and Saturday from 1AM to 8AM.

Yes.  Hi-speed wireless connections are available in every residence hall, on-campus apartments and in every lounge.  Outdoor wireless connections are available at select locations on campus.  View the map.

Incoming Student Housing Selection Process

It is definitely possible! Most singles are filled by returning students, but there will be some single rooms available for first-year students who request them. If that is your preference, please explain your reason in the notes section and we will take it into consideration. We cannot guarantee being able to meet each student's top room type request, but we do our best.

We would love to help you! To get the ball rolling, be sure to include your desire for an LGBTQA+ friendly roommate in the notes section of your on-line housing application.  Additionally, you can indicate your to be paired with a roommate whose gender may not match your own, by clicking the "Yes, I'm Interested..." block on the Diversity and Gender section of the application.  When we receive information that a student would like an LGBTQA+ friendly roommate, we will keep track of that request and will pair folks up as best we can. The success of this initiative depends on students letting us know that this is their preference. We cannot guarantee that we can pair everyone, but we will certainly try as we learn of students who are interested in such a match. LGBTQA+ students and allies can visit our Gender Inclusive Housing page to learn more about housing options that afford all UNH students the option to live on campus with whomever they choose, regardless of biological sex, gender, or gender identity. The site also provides a current list of gender inclusive bathrooms in our residential buildings.

All requests are considered but not guaranteed. If we need more information to make a decision, we will call you at the phone number you provided. If you want to be contacted elsewhere, be sure to include an alternative phone number or email address.

Alexander, Christensen, Jessie Doe, and Williamson are exclusively for first-year students.  All other halls except Mills Hall, which is upper-class only, are at least 25 percent occupied by first-year students. No matter where you live, you’ll find other new students experiencing the same things you do!

We are committed to working with students who are experiencing uncomfortable living situations, and will help you as best we can. We encourage you to seek out your Hall Director who is a live-in professional staff member in your building. Hall Directors work for the Residential Life office and can offer each student guidance, support, and the opportunity for mediation if a roommate conflict exists. As spaces become available during the semester, students will have the opportunity to consider reassignment if they are not happy in their current placement.

Assignments are typically available in early July. UNH Housing will reach out to each student directly via email to your UNH wildcat email address. The email will provide information about your assignment, room type, and contact information for your roommate.

Rooms are assigned by an automated assignment process, which places all first-year students who have submitted their application by the deadline. The process incorporates your individual preferences, but with thousands of students all promised a space on campus, we can’t always give everyone their top choices. You are welcome to call Housing at (603) 862-2120 to become part of the wishlist for a new space. 

Reserved housing means that, while we guarantee we have a space for you, we do not have your exact room assigned yet. UNH has a policy of housing all first year students who request to live on campus, so don’t worry – we have room for you! Cancellations come in on a continual basis and we will make room assignments for those in reserved housing as quickly as possible. Find out more!

Residence Hall Selection Process

Sign-up times are directly related to the amount of credits you have earned as of the end of January.  A person with more credits will have a better sign-up time.  Students with the same amount of credits are then randomized for times.

The only way to increase you odds to get into a different hall is to be pulled in by someone who lives there. Or, if you know someone who has a whole lot of AP credits and you are friends, add them to your group, they might bump you up to a higher sign-up time. But the best way to prepare to get a good space is to make a plan, and then make a plan B and plan C. Be prepared!

Current on-campus residents select their housing for the following academic year during the returners process in March. Students transferring to UNH are admitted and confirm their acceptance to UNH at various times of the year. Transfer students can request housing through our online housing application which is a separate process from the room selection that current students participate in. It is not typical for a transfer student to be active in the UNH system in time to be eligible as a pull-in in the room selection process. If you feel that you have a pull-in who is a transfer student and that person has accepted UNH enrollment in time for them to be eligible for room selection, please contact us at 603.863.2120 and we will try to help. If the room selection is complete and a transfer student has been made an offer of housing afterwards, you will have the opportunity to pull that person into a space if one exists in your room. We do our best to assign students together if they mutually request each other, but we cannot guarantee it.

The online room selection process allows students to self-select their space for the following academic year.  It's an automated, online system and once it's running, it can't be stopped.  So be very, very confident in your choice before you commit.  The system will ask if you are sure you want to commit yourself and your group to a space before it is confirmed. So, immediately after you have chosen your space, you will not be able to change it. If you feel that you want to request a reassignment, you can contact the Housing Office the next day and put your name on a wishlist for a different space.

Your sign-up window begins at your assigned time slot and lasts until the process closes. Remember, more and more spaces will be taken the longer you wait.  If you completely miss the sign-up window from your start time until after the pool closes, you will have to contact the Housing Office to discuss what options you have.

Suite Sign-Ups happen on the first day of the Returner's Sign-Up process. If your group doesn't get a suite on the first day, then you have that evening to change your group's configuration (disband, reform, etc.). The next day is the Traditional Rooms Sign-Up so getting rooms adjacent to each other on a long hall could become your plan B.

We are staffed during the Returner's Sign Up process so if you are experiencing any technical issues, please give our office a call at (603) 862-2120. One technical issue we see quiet often is when students share laptops. That by itself is not an issue, however, you must close down the browser completely between each login instance into the system in order for it to release the cookies and session tokens. 

There's always room for everyone, but maybe not the room you exactly wanted. If you want to live on-campus for next year, you need to pick a space.  If the space you picked is not the space you wanted, you can contact the Housing Office the next day and complete a wish list. We work with students who've put their names on wish lists over the course of the summer to get them into a better suited space. We try really hard to accommodate as many requests for change as we can. Get your name on a wish list and we'll see what kind of magic we can weave!

Finding partial spaces is what you would call getting a random roommate. It's when you are group of 1 but you don't want a single room, you just want to be randomly assigned. The random roommate process does have some quirky rules so here they are:

  • The rooms available to be partially filled will be double rooms. 
  • You will be able to see a limited amount of information about the person occupying the partially filled room before selecting the space.
  • The last phase of room selection is this opportunity for students to partially fill a room and receive a random roommate. Visit www.unh.edu/housing/apply/returners-sign for the latest information, dates, and instructions, about this process. If you would like to live on campus next year please be very sure to select a space during this process so you do not miss out! 

Mid-Year Options

Talk with your Hall Director or RA about the In-Hall Process that will take place in your hall in late November/early December.

Any student who wishes to leave on-campus housing for any reason at the end of Fall semester (or anytime during the Spring semester) must submit a Petition for the Release. The petition will be reviewed and considered based on your individual circumstances.

You must submit a petition if you plan to leave campus housing for any reason including:

  • Graduation
  • Withdrawal from UNH
  • Participation in a Study Abroad/Exchange Program
  • Internship that would prohibit living in on-campus housing.

If you are hoping to move to a different space within the residence halls for the spring semester, there will be a room change request process that will take place in early November. Room change applications will be available in your housing portal with strict submission deadlines. If we are able to offer you an alternative space based on your preferences, we will contact you the week of in mid-November. You will need to complete the move-over to your new space prior to leaving for winter break. Please keep an eye on your email for detailed information about that process!

Please note that if you do have an opening within your residence hall space, you are welcome to pull someone in. If you do not request a pull in, we will assign another student to the space over the winter break. Please check your Housing Portal frequently to view updated roommate information.

If you are hoping to request a space within the on-campus apartments for the spring semester, you can submit the Apartment Request Form (available in November). These forms need to be completed and turned into the Housing, Gables or Woodside offices.

Maintenance & Damage Billing

Extra Cleaning

Charge: $25 minimum -or- billed by the hour . Charges will be applied if staff has to:

  • Remove food from carpets, walls, ceilings, stair, etc.
  • Remove sputum from walls, bathroom stalls, etc.
  • Clean food, tobacco chew, excessive tooth paste, etc. out of sinks/water fountains.
  • Clean excessive graffiti off walls.
  • Clean excessive shaving cream off sinks, stalls, floors, etc.
  • Clean hair that was left behind from a haircut done in the bathroom.
  • Any other similar cleaning.

Trash

Minimum charge is $25 per bag. Trash can leak on the carpets and create unsanitary conditions, and it has the potential to be a fire hazard. Students are responsible for disposing their own trash. Charges will be applied for:

  • Emptying room trash into a bathroom trashcan.
  • Leaving room trash in the hallways or stairwells.
  • Leaving room trash in the lounges.
  • Emptying room trash into a lounge trashcan.
  • Pizza boxes not properly disposed.

Biohazardous Matter

Minimum of $100 per instance.

The following are chargeable: 

Urine, feces, condoms or vomit

  • Any matter found in the UNH housing facilities. (depending on the situation, may become a criminal investigation with the UNH Police Department)

Blood

  • Any blood clean up in bathrooms, hallways, walls, carpet, lounges, etc. If the incident was accidental and an attempt was made to clean up, no charge will occur. Situations that are accidental will be looked upon differently than ones that are purposeful. For example, a person who had a nose bleed and bled in the bathroom will be treated differently than an injury, resulting in blood loss, due to drunkenness or violence.

Lock & Combinations Changes

  • Lock Change & Cut Keys (Residence Halls) $65
  • Lock Change & Cut Keys (On-Campus Apartments) $75
  • Combination Change $25
  • Lost loaner ID card $25
  • Damaged Swipe Card Reader $400-$800

Room Cleaning

$50 minimum -for students leaving for the year and did not clean their rooms

Other charges

  • Spring-loaded door hinge tampering - $40
  • Screen Removal or Screen Damage - $50 - $175 (depending on location)
  • Life Safety Equipment (fire extinguisher, smoke detectors, etc) tampering - $100

The Department of Housing does not collect nor require a damage deposit when a resident accepts on-campus housing; instead we bill for each incident that occurs. It is our belief this encourages a sense of ownership in the building by the residents and improves everyone's ability to control costs.

Through floor meetings and monthly postings of damages that have occurred in the building. Residents can also read a copy of the Room and Board Agreement. Reminders are also given in periodic residence hall newsletters.

The individual(s) who is/are responsible for the damage is/are accountable for the damage. Every effort is made to identify the responsible party.

The University does not provide insurance coverage for the loss or damage of residents' personal belongings. It is highly recommended that students protect their valuables by making sure their personal property is covered by an insurance plan that includes damage and loss. Insurance agencies providing this type of insurance can be located online. 

Any destruction, theft, and vandalism to University property including furniture, walls, floors, and windows in student rooms and in common areas (stairwells, lounges, bathrooms, hallways). Extra cleaning above and beyond normal housekeeping services is also considered billable damage.

Go your UNH Webcat account on my.unh.edu. Login to Webcat and select "Bill/Account Summary/View your student account." Click the actual damage charge to view a detailed breakdown. Only students viewing their own account have access to the detail breakdown. The bill for fall semester damages will be posted in early February and the bill for spring semester damages will be posted in mid-June.

  • Students
  • Hall Councils
  • Resident Assistants
  • Community Assistants
  • Hall Directors
  • Property Managers
  • UNH Facilities
  • University Police and/or Durham Police Department
  • Department of Housing

Safety, Security & Lockouts

  • Hazardous electrical items - Hotplates, toaster ovens, toasters, electric heaters (unless provided by the University), any item with a heating coil (i.e. sandwich and grill makers and non-UL approved appliances) are all strictly prohibited. These items have heated exposed surfaces which have caused fires in the past. Appliances which can be used in individual rooms, but cannot be left plugged in unattended include curling irons, coffee makers, irons, and hot pots. A violation for these items occurs when an appliance is left plugged in and unattended.
  • Overloaded electrical receptacles or extension cords - An individual room having multiple plugs leading to the same outlet causing more than 15 amps of power to be drawn is dangerous and should be avoided. This situation is usually caused by too many plugs in one outlet. Power strips, splitters, or cube taps are acceptable, but only if they have a fuse or circuit breaker. Power strips may not be plugged into a normal extension cord. The power strip cord must be of construction-grade quality, and it must have a ground plug (a third prong). A power strip may not be plugged into another power strip or splitting device. Extension cords may not be connected in a manner that allows too many appliances to be plugged into the same outlet causing more than 15 amps of power to be drawn. No electrical cords of any sort, other than phone cords, speaker wires, and cable wires, are to be run underneath a rug. 
  • Microwaves and refrigerators - Microwaves and refrigerators require a construction-grade extension cord (generally the same size or larger than the units own cord) or needs to be plugged directly into an outlet or a fused power strip; they cannot be plugged into a splitter unless the splitter has a fuse. If an adaptor is used for a power strip or extension cord, the ground lead must be connected. Refrigerators no larger than 5.0 cubic feet and 35 inches in height are allowed. Microwaves with a power consumption of 1000 watts (i.e. approximately a 600 watt power rated unit) or less are allowed.
  • Flammable materials - Flammable items such as the following are not allowed in the halls: stain, flammable cleaning solvents, butane, propane torches, gasoline, camping or cooking fuels, oil lamps, oil candles, and kerosene lamps. Candles, wax tarts, incense, and incense paraphernalia are not allowed for any reason. Lit candles, tarts, and incense have caused serious room fires in the past. No exceptions will be made for cut wicks or removed wicks.  
  • Excessive combustible materials on wall or door - No more than 50% of a single wall surface can be covered. If you use wall posters or hangings, they should be used sparingly, covering no more than one-half of the surface on each wall (this does not include furniture against the wall). This precaution eliminates excess combustible material which could cause fires to spread. 
  • Bed too close to ceiling - A clearance of 30 inches from the ceiling to the top of the mattress is required to allow adequate breathing space in case of fire or smoke that may enter the room. Any loft or stilt bed that does not comply must be fixed immediately and lowered to meet clearance guidelines. 
  • Items overhead - The room overhead area must be kept clean and clear at all times. Items cannot be hung from wall to wall or suspended from the ceiling, ceiling pipes running horizontally, electrical conduit, lights, smoke detectors, etc. This includes Christmas lights on pipes and anything hanging overhead. All wall hangings and decorations must completely touch the wall. This precaution prevents the possibility of materials falling down on a person during a fire. 
  • Heater clearance, 6 inches - A 6 inch-8inch air space between the electric heater unit and furniture is required. While it seems unlikely, a number of room fires have started due to items placed too close to the heater unit. Halls with electric heat are Stoke, Hubbard, Babcock, Christensen, and Williamson.
  • Smoke detector tampered with - Do not touch the smoke detector under any circumstance. If you suspect it to be malfunctioning, talk to your R.A. immediately. There is a $100 fine for covering, defacing, or tampering in any way with this device.
  • Egress (exit) obstruction - All pathways to room doors and windows must be kept clear. This policy is most often in violation when a resident has to push an item to the side in order to exit a room door or window. Examples of this would be furniture preventing the room door from opening a full 90 degrees, items hanging down to enclose a sleeping space, etc.
  • Halogen-type bulbs - Any style lamp with a halogen-type bulb cannot be used in the residence halls. The intense heat generated by such lamps can and have caused fires.
  • Other - Other violations can range from lounge furniture in rooms to pets. For exact policy explanations in this situation, please see your Hall Director or call Housing Facilities and Operation at (603) 862-4469.

Firearms are not allowed on campus. UNH Police does provide firearms storage, more information can be found here.

The Housing Key Service is located in the Housing Office at 10 Academic Way.  We offer assistance with lockouts, key loans, and re-coring your door lock in the event of a lost key. These services will be provided by Housing each business day, Monday-Friday, from 8:00AM - 4:30PM.  

Lock Out Services

If you are locked out of your room, please visit the Housing Office during business hours. You will be given a loaner key to let you into your room. Our Housing staff will check the key out under your name. Make sure to bring back the loaner key to the Housing Office once you are all set and before the office closes. If you are unable to come to the Housing Office, please call us at (603) 862-2120.

Lost Key? Re-core and Extended Key Loans

Should you lose your room key and need a re-core,  you should come to the Housing Office to sign out a loaner key and complete the re-core form with the Housing Key Service staff.  The re-core process can also be completed by a phone call to our office (603) 862-2120.  Please have your ID ready when you arrive. When the new re-cored keys are delivered to the office, Housing staff will notify the students involved.  Each student affected by the re-core must come to the office to pick up their new keys. 

  • Halogen lamps
  • Hot plates
  • Heating/immersion coils
  • Electric frying pans
  • Toaster ovens
  • Electric heaters
  • Electric blankets
  • any item that is non-recognized to a UL standard by a nationally recognized testing laboratory
  • Air conditioners
  • Clothes washers and dryers
  • Dishwashers
  • Water beds
  • TV or radio antennae or any other objects that are placed outside the room window.
  • Firearms
  • Flammable materials such as; candles, incense, explosives, fireworks, gasoline, propane, butane, etc.
  • Weapons
  • Motorized vehicles
  • Paraphernalia including, but not limited to, bongs, pipes, rolling papers, etc.
  • Built-in wall or ceiling attachments
  • Pets or animals of any kind, except non-dangerous fish. One ten-gallon tank containing fish is allowed per room.
  • Alcohol (unless 21 years or older)

Safety inspections of students’ rooms for fire hazards and violations will be conducted several times per semester. If any violations are found an inspection report form will be issued and you will be expected to comply with its findings.

All residence halls are equipped electronic card access systems allowing students access to their building by swiping their University ID card through a card reader located at designated exterior doors. All students living in on-campus housing will have access to their own residence halls and on-campus undergraduate apartments.

Each residence hall is protected by an automatic fire detection system that is connected directly to the Durham Fire Department. Upon receipt of alarm activation, the Fire Department immediately responds to your residence hall. The fire protection system is comprised of smoke and heat detectors, sprinklers and hallway manual pull stations. All rooms have a sprinkler and a local-sounding smoke detector. A charge of $100 is assessed to the occupant(s) of a room for tampering with a smoke detectorIf you suspect a smoke detector is malfunctioning contact your RA immediately.

Fire Extinguishers

Fire extinguishers are located in every residence hall. These are your first line of defense in case of a fire and could save your life or the lives of your friends. Do not tamper with fire extinguishers. Eviction from the residence hall is a possible consequence for tampering with a fire extinguisher. There is a $100 charge for resetting a fire extinguisher that has been misused.

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