Ticket Payment & Appeals

 

Online Payment/Appeals

Accessing your account

The link below will take you to the Online Payments/Appeals interface.  Please carefully read the instructions presented there for accessing your ticket information.

  • Payment for a single ticket requires no account creation or log-on.  Have your ticket number and/or license plate/state ready!  Creating an account will give you full view of all your tickets, but is not necessary to complete a payment.
  • Appeals require the creation of a parking account & password (or using a parking account you've created in the past).  There are separate instructions for UNH students & employees, and for non-university "guests".  Please follow the instructions carefully!

Paying your ticket

The online payment interface will bring you to a secure payment gateway where you may enter credit card information.  Have your card ready!  When finished, you will be emailed a receipt. 

Holds release:  Following a full payment of your entire balance, Business Office holds are released by mid-morning the following business day.

Releasing Towed Vehicles: Vehicles towed for unpaid tickets are impounded at Smitty’s Towing & Recovery, (603-868-9785) 10 Dover Road, Durham (two doors down from the Irving gas station in downtown Durham). After making FULL payment, print your receipt and call Smitty’s to arrange release (bringing the receipt with you). Separate towing agency fees will apply.

Releasing Immobilized Vehicles: Vehicles held with a mechanical immobilization device (e.g. a "boot") are generally kept in place until 3:30 p.m. and then towed (see above). Evidence of full payment is required between the hours of 7:30 a.m. and 3:30 p.m. weekdays in order for the vehicle to be released prior to towing.

Appealing your ticket

Parking ticket appeals may be submitted online within 10 days of the issuance date; older tickets will not be eligible. No appeal will be considered if you have other unpaid tickets. It may take up to one business day for tickets to be available to appeal online.

  • Appeals require an account creation/log-on (return customers can use existing account). 
  • Students & employees will use your official name, email, and invent their own password (NOT the same as your UNH network access password!!  Just  make up something you can remember).  Guests can create/use an account using a valid email address and made-up password. Provide all the requested information.
  • At the appeals site, please take note of any photos that were taken by the enforcement officer, which may verify the reason for the ticket.
  • Concisely explain the reason for the appeal.  It should present evidence of enforcement error or extreme extenuating circumstance.  It should not seek exclusion from the parking regulations.
  • The interface provides the ability to upload substantiating documentation or photos which might weigh into the decision.
  • Appeal decisions are usually rendered within 7-14 days from submission.  While a ticket is on appeal there are no holds or late fees added.

See "How to Write an Effective Appeal"

Other appealing hints

  •  Be brief and use complete sentences.
  •  Reference your citation only. Do not cite other issues or citations.
  •  Don’t editorialize. We are aware that convenient parking is scarce and that fines are high.
  •  Familiarize yourself with the parking regulations so that you know what you are contesting.
  •  Abusive, abrasive, sarcastic, or profane language will not help your appeal.

 

PAY OR APPEAL ONLINE!

In-Person Payment

Parking fine payments may be made at the Parking & Transit Center during office hours.

Through the mail

Check payments (>$100) are accepted through the mail. Do not mail cash!

Over the phone

Credit card payments (Visa/MC, Discover, AmEx) can be made over the phone.

Accepted forms of payment

  • Visa/MC
  • Discover
  • AmEx
  • Cash (U.S. currency only)
  • Personal check (>$100 drawn on a U.S. bank)
  • Travelers check
  • Money order

Forms of payment not accepted

  • Cat's Cache
  • Personal checks (>$100)
  • Multiple checks for a payment (>$100)
  • Rolled coin payments 
  • Pennies (>$.50) 
  • UTS reserves the right to refuse excessive loose coin payments (>$10). 
  • Personal checks of any amount (for an impounded vehicle).
  • Foreign currency 
  • "Walk-offs" leaving an unaccepted payment (subject to non-crediting of payment, an additional $100 fee, and possible suspension of parking privileges).