Scope of Service

At PACS we dedicate ourselves to providing students with support and education for their personal and academic success through a variety of services. Our confidential services are designed to help students who are enrolled in full-time study achieve their goals. PACS utilizes a brief, solution-focused counseling model. Students may be seen weekly, bi-weekly, monthly, or in other mutually agreed upon patterns. No student will be turned away during a crisis. Those students who need longer term services are offered referrals to other university and community agencies.

Progress is evaluated at regular intervals to ensure that students are progressing toward their goals and are receiving appropriate services for their concerns. Many students are seen four to five times over the semester to meet their goals. Time-limited counseling can be a wonderful fit for many students, but it is not right for everyone. Students are free to participate in an unlimited number of group sessions and workshops. In cases where students have not met their goals, we will make every effort to link them with alternative treatment options. PACS reserves the right to discontinue services to clients who cancel two consecutive appointments and/or demonstrate inconsistent attendance as it prevents other students from accessing our services.


  • Screening, treatment recommendations, and referrals
  • Crisis intervention and emergency risk assessments
  • Individual counseling
  • Couples counseling (if both individuals are eligible for services)
  • Group counseling and workshops
  • Medication consultation for students currently engaged in counseling at PACS
  • Collaboration with off-campus providers

We are pleased to have the opportunity to serve you. PACS is a voluntary confidential counseling support for currently enrolled students.


PACS offers distance counseling via telephone or face-to-face video conferencing to currently enrolled UNH students who meet the eligibility criteria for distance counseling services. This service is available to clients assessed as being appropriate for this form of counseling.


Prior to beginning telehealth services, you will complete a telehealth screening with a PACS clinician.  This process protects you from another person posing as you.  Video communication may lack some visual or audio cues that on occasion may result in misunderstanding.  Should this ever happen, it is important to assume that your counselor has positive regard for you, and to check out your assumptions with your counselor. This will reduce any unnecessary feelings of discomfort.

Video conferencing counseling sessions are held via Zoom, a HIPAA compliant video conferencing platform. It is recommended that you sign on to your account at least 5 minutes prior to your session start time. You are responsible for initiating the connection with PACS via the provided software link at the time of your session.

Limitations of Distance counseling

Distance counseling should not be viewed as a substitute for face-to-face counseling or medication by a physician. It is an alternative form of counseling with some differences from traditional counseling. For example:

  • Due to the use of technology, video counseling may have disruptions in service and quality of service.
  • If you are having a crisis, acute psychosis, or suicidal or homicidal thoughts, video counseling might not be appropriate for your needs.

Emergency Management for Distance Counseling

So that UNH Pscyhological and Counseling Services is able to get you help in the case of an emergency and for your safety, the following measures are important and necessary:

  • Your counselor will need to know the location/address in which you will consistently be during counseling sessions, and will need to know if this location changes.
  • Your counselor will request that you identify someone, whom you trust, to give your counselor permission to contact should a situation occur that your counselor believes you to be at risk. You, and/or your counselor, will verify that this emergency contact person is able and willing to go to your location in the event of an emergency, and if your counselor deems necessary, call 911 and/or transport you to a hospital.

Backup Plan in Case of Technology Failure

  • The most reliable backup is a phone. Therefore, it is recommended that you always have a phone available, and that you provide your counselor with your phone number.
  • If you get disconnected from a video conferencing session, re-start the session. If you are unable to reconnect within ten minutes, please call your counselor.

Scope of Service and Eligibility

PACS provides services for all eligible students, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran status. If it is determined by the clinical staff that an individual’s needs exceed the scope of service or expertise available at UNH Psychological and Counseling Services or that your needs cannot be adequately met by participating in distance counseling, we will assist you to identify an appropriate referral to meet your needs. Student Counseling Services does not pay the costs of therapy or community resources/treatment services to which you may be referred.


Confidentiality is essential to your counseling progress. Our counselors are graduate level or higher mental health professionals who are ethically and legally bound to maintain your confidentiality. A written and/or electronic record (date, time, nature of meeting) of your contacts with PACS will be maintained in a secure manner. Counseling records are not part of your college educational record. In addition to PACS staff, Health and Wellness physicians and nurse practitioners have access to your records for the purpose of consultation. The H&W medical providers are bound by New Hampshire laws of confidentiality and will not discuss your records with others unless required or permitted under applicable law.

Video conferencing sessions in our office or from a remote home office are provided behind a closed door. All video conferencing correspondences will be done through Zoom, which is encrypted to the federal standard.

To schedule a telehealth pre-screening appointment or for questions give us a call at 603-862-2090.

WellTrack is a self-guided and interactive resource to support your mental health and well-being.

It’s easy to use and free-of-charge to UNH students, faculty and staff (anyone with an email address).

Based on cognitive-behavioral approaches, the app can help you identify, understand and address Anxiety and Stress and Depression (with additional support related to Public Speaking).

It can be used alone or in conjunction with psychotherapy.

WellTrack features: 

  • Wellness assessment to track your depression, anxiety, and stress
  • Moodcheck feature to track your mood and better understand how your activities, social network, and environment affect how you feel
  • Educational videos
  • Tools and courses, including Activity Scheduler, Thought Diary, Fun Achievement, and the Zen Room
  • Information about resources for UNH students

What it is:

  • A suite of self-directed, online tools and courses that use aspects of Cognitive Behavioral Therapy (CBT) designed to help individuals identify, understand and address issues related to stress, anxiety and mild to moderate depression.
  • The courses allow students to work through psychoeducation modules, learn how to increase coping and resiliency skills in real time. 
  • Available throughout the year, not just when at UNH, as long as they have a UNH email address
  • ACCESSIBILITY: Closed captions, 2 languages (English and French)
  • Self-directed/client directed or in conjunction with therapy
  • Evidence based approach- uses cognitive behavioral therapy skills

Access Instructions:

 Students can access this tool by registering using their email address here:

If you are having trouble signing up, please contact WellTrack support team @ or click on the Contact Us tab on the WellTrack sign in page.

You can also download the WellTrack app to your mobile devices:

Specific Features:

  • Wellness assessment-
  • Uses the DASS-21 to assess functioning over past week (takes approx. 5 minutes).
  • Offers immediate feedback on levels of stress, anxiety and depression.
  • Clients can complete it regularly to see progress in each category
  • Divided into short chapters--educational video (audio only on the app); 7 minutes on average
  • Tools:
    • MoodCheck- Helps students track and build awareness of their moods, patterns and potential triggers, has a notes feature included
    • Activity Scheduler- Use it to schedule activities contributing to positive emotions and sense of achievement
    • Thought Diary- Helps to track events and associated moods
    • Fun Achievement- Rate mood and sense of achievement before and after an activity
    • Cognitive Distortions Quiz- Quiz to help understand different thinking styles
    • Zen Room- Environment to help relax, breathing exercises, guided imagery
  • Specific tools are recommended with different chapters but can also be used independently
  • UNH-specific Resources
    • Based on initial assessment, individual students receive customized suggestions based on which areas they indicate they need more support
    • UNH-specific resources for academic, financial, health and wellness, substance abuse, safety and security, and sexual violence.
    • Resources are also always available, by category and location
  • Consultation to staff, faculty, and family members, including incoming students interested in community referrals
  • Educational workshops and presentations
  • Question, Persuade, Refer (QPR) Suicide Prevention trainings open to faculty, staff, and students
  • Academic performance, motivation, and stress management
  • Adjustment to college life, homesickness, loneliness
  • Anxiety, depression, grief & loss
  • Building strengths and coping skills
  • Crisis support
  • Effects of trauma, sexual assault 
  • Identity development related to culture, spirituality, sexual orientation, gender identity
  • Mild/moderate alcohol/substance use concerns
  • Mild/moderate eating behaviors and body image concerns
  • Relationship difficulties, conflicts with friends, family, and significant others
  • Formal psychological evaluations for determining eligibility for vocational rehabilitation or disability benefits or documentation for emotional support or service animals
  • Assessments for learning disabilities, ADHD, neuropsychological testing
  • Frequent, long-term, or specialized treatment, such as treatments for student struggling with impairing drug and/or alcohol problems or impairing eating disorders