UNH partners with Knack to help strengthen the peer learning community on campus! You can get *free* course-based tutoring from a peer on campus who has already aced that class! After you complete a semester of coursework at UNH, you, too, can be a tutor on Knack. Knack tutors are independent contractors of Knack---this is not a campus job. You choose which courses you want to tutor from your approved list, and you choose when you want to tutor. You’ll earn $15/hour for training and every hour you tutor.
We cover all undergraduate courses on the Durham and Manchester campuses, and are working on graduate-level tutoring as well! If there’s no tutor available for your course, you can choose “On Demand” tutoring in a pinch to get a professional tutor connected with you asap.
Does it work?
Yes! Students consistently rank their tutoring sessions between 9 and 10 on a scale of 10, and keep coming back! Early studies at UNH point to higher persistence rates among students with academic alerts who use Knack versus students with alerts who do not.
Confidence grows significantly between pre- and post-tutoring sessions according to student feedback on a rating scale of 1-5 where 1 is not at all confident with the material to 5 being very confident with the material. 98% of students would recommend Knack to a friend or classmate.
After holding a session, students are asked several required questions in order to complete their session. They are asked to rate their confidence in their understanding of the course content prior to the session and after the session (Very unconfident = 1, Unconfident = 2, Neutral = 3, Confident = 4, Very confident = 5). They are also asked to rate the quality of their session on a scale of 1-10.
2.88
Average of confidence in course before session
4.19
Average of confidence in course after session
45.28%
Average percent change in confidence
9.58
Average session quality rating
An internal IR&A study of first-year students with academic early alerts during the 2022-23 and 2023-24 academic years found that:
- Students flagged as at-risk in three or more courses who received Knack tutoring in those courses were retained at 91% versus 66% for those who did not have Knack tutoring
- Declared students who participated in Knack tutoring in flagged courses had significantly higher retention rates than declared students who did not participate in Knack tutoring (90% vs. 81%) and for non-athletes it was 87% vs. 80%
- In-state students who received Knack tutoring in flagged courses had significantly higher retention rates than in-state students who did not receive support from Knack (95% vs. 82%), and finally
- First-Generation students who received Knack tutoring in flagged courses had significantly higher retention rates than First-Generation students who did not receive support from Knack (92% vs. 77%)
Frequently Asked Questions
Yes! You can schedule with Knack tutors for any/all of your classes. The only limit is you cannot get more than three hours of tutoring for the same class in the same week (we don’t want anyone substituting tutoring for going to class!)
If there are active tutors for your course, but none respond to your request, the request will stay open for seven days and active tutors will be reminded there is a request waiting. If no tutor responds in seven days, the request is closed and you’ll need to open a new request….OR, you can click on “Request an On-Demand Session” on the Knack site, and a professional tutor will connect with you online to answer your question to get you unstuck. It's a shorter session (under a half hour), and you’ll want to be as specific as possible about your question in the topic area for best results.
If there are no active tutors for your course, Knack will inform you of that immediately, close your request, and refer you to speak with your instructor, TA, or to access one of the Centers on campus for support. You can also use “Request an On-Demand Session."
We always need more tutors, so thanks for asking! You go to the same Knack site,
http://joinknack.com/login/university-of-new-hampshire-main-campus and look for Be a Tutor or Tutor with Knack. The prompts will take you through the process of uploading an unofficial transcript which you can get from Webcat ahead of time and answer some questions. Knack will guide you through filling out your profile and where to do the two mandatory hours of training (you’ll get paid to do it). Once Knack approves you to tutor all the courses in which you earned a B+ or better, you can go into your profile and select the ones you’d like to tutor, set up how you’d like to receive notifications (on the app, text message, email) and you’re good to go!
You are paid $15/hour for tutoring on Knack, on your own schedule. No taxes are taken out of your pay, so depending on how much you work, you may owe taxes for the year. Knack will send you a Form 1099 that the IRS will also receive that says how much you’ve earned. You will need to include your Knack earnings as part of your total income.
There is a support button right on the site/in the app you can click for immediate support or you can email support@joinknack.com and someone will get back to you.
Faculty Resources
Faculty and staff, please visit our Knack SharePoint Site for more reports and data.
Faculty, please recommend high achievers in your course to be tutors.
Link this video to your Canvas course for students to learn about Knack.
