All faculty and staff engaged in UNH-related activities outside the United States.* These activities are defined as:
Work that falls within the scope of an employee’s official duties or association with the University
Activity must be recorded as a complete trip record in the UNH Travel Registry
Students on the following education abroad program types outside the United States.*:
Faculty-led Programs
Exchange Programs
Graduate Student International Travel
Other International Experiences (OIE)
Activity supervised, led, arranged, or sponsored by an UNH/PSU department or faculty or staff member
Activity supervised, led, arranged, or sponsored by a UNH/PSU office, organization (band, athletic team, etc.) or by a UNH/PSU recognized student organization
Research sponsored or supported by a UNH/PSU research office unit or committee
Presentation at a conference about UNH/PSU programs, activities, or research
* Outside the U.S. is defined as any location outside of the 50 United States and the District of Columbia.
The eligible insured also must be temporarily residing outside their Home Country or regular residence.
The eligible insured does not need to be covered by a USNH Health Benefit Plan in order to be eligible for this international plan.
If you have questions about your eligibility, please contact UNH Global Education at 603-862-2398 or study.abroad@unh.edu.
Eligible UNH travelers enroll by submitting a complete trip record in the UNH International Travel Registry. A complete trip record includes host contact details, round-trip travel to the host city and lodging.
Eligible students register their trip by following instructions on their UNH-Via dashboard.
Faculty and staff use this link to register their trip.
All eligible students will be charged an International Travel Insurance Fee:
Less than 2 weeks: $35
2-10 weeks: $70
Semester: $150
Graduate students will be charged this fee for UNH coursework abroad or study abroad programs, but not for research activities.
If a student withdraws from a study abroad program, this fee will not be refunded once the student departs from the United States.
Eligible travelers should download the International SOS Assistance App, which includes the UNH membership number on the home screen and one-touch calling and texting with an Assistance Center.
If you want a physical card, you can download and print an International SOS membership card from the International SOS member portal. You also may request one from the UNH Global Education Center by calling 603-862-2398 or emailing study.abroad@unh.edu. There are no other insurance ID cards.
11BCAS000009 is the UNH International SOS membership number.
No, it does not. UNH strongly recommends purchasing Trip Cancellation and Trip Interruption For Any Reason Coverage. Information on how to purchase this coverage is at the bottom of the Benefits page in the Additional Coverage Recommendations section.
Yes. The policy period must be less than 12 consecutive months.
No. If you are traveling with a spouse or dependents, you are strongly encouraged to purchase coverage so that you and your family can access the same travel assistance services. This optional additional coverage can be purchased online from International SOS’s consumer products. You can receive a discount by entering the UNH membership number: 11BCAS000009.
Eligible travelers’ coverage depends upon the official start and end dates of the UNH-related activity. The insurance plan includes a Sojourn Travel Benefit for a limited, specific period of time beyond the official travel dates. Review the plan benefits for details.
UNH recommends that travelers purchase insurance to cover leisure or vacation travel beyond the Sojourn Travel Benefit dates. UNH travelers may purchase it directly from International SOS's consumer products at a discount.
No. Eligible travelers are covered only for travel outside the country. Therefore, UNH recommends that all travelers maintain their domestic coverage to insure continuation of coverage and care before departure and upon your return to the U.S., especially in the event of an early return.
Call the 24-hour International SOS Assistance Center: 1-215-942-8478.
If you have the Assistance App, open the app and click on the Need assistance? button.
If you have questions about a specific benefit, claim or a claims payment, email University Health Plans at info@univhealthplans.com.
You may also email study.abroad@unh.edu.
The plan covers medical expenses, including hospital room and board, inpatient and outpatient surgical procedures, emergency outpatient care, labs and x-rays, inpatient and outpatient mental health, physician office visits and prescription drugs. Payment will be made for covered medical expenses up to the maximum benefit of $500,000. Read the policy for a full list of benefits and exclusions.
No, eligible travelers do not need to be covered by a USNH Health Benefit Plan to be covered by this international plan.
Yes. You must read the policy details for a full list of restrictions and excluded activities, but below are a few examples:
Eligible UNH travelers are not covered in: United States (defined as the 50 United States and the District of Columbia).
Payments for services rendered without the authorization or intervention of Cigna, or its designee are excluded.
If International SOS is consulted first and organizes the care, they will seek approvals directly from Cigna.
International SOS cannot seek approvals after the traveler receives care.
If a traveler seeks care without Cigna’s approval, they will need to pay up-front and file a claim to be reimbursed.
Preventative or non-emergency routine care will not be covered.
Prescription drugs that are prescribed abroad for illnesses and accidents that occur abroad during the UNH-related activity are covered at 100% of the actual charge.
Medications that are prescribed in the U.S. prior to travel are considered as preventative or non-emergency routine and are excluded.
There is no exclusion. (A pre-existing condition is one for which you sought medical advice, were diagnosed, received care or treatment, or were recommended care or treatment.) If you become ill abroad it will be covered even if it is a result of a pre-existing condition.
However, routine tests and medications prescribed in the U.S. will not be covered abroad as these will be considered preventative or routine care.
No. (Deductible means the dollar amount of Covered Expenses that must be incurred as an out-of-pocket expense by each Insured per Injury or Sickness before payment is made by the claims company.)
International SOS can advance payment if needed to secure your admission to a hospital because of sickness or accident. On occasion, there may be a hospital that will not accept advance payment from a third party. In these circumstances, International SOS may refer you to a facility that will accept advance payments.
Claims Processing
Eligible travelers should call International SOS for all situations in which the traveler needs medical or security assistance. If International SOS obtains approvals and pays for the service, they will file a claim with the insurance company and be reimbursed directly from the insurance company. The eligible UNH traveler does not need to submit any paperwork.
If International SOS does not have a billing agreement with the facility or they were not involved with organizing the service and approvals, the traveler will need to organize the claim directly with the insurer. Refer to the UNH Claims Process page for forms and instructions.
Once received by the company, your claim will be processed and paid according to the terms of the insurance policy. Please note that you are responsible for the cost of any services not covered by the travel insurance plan.
If you have questions about a specific claim or a claims payment, email info@univhealthplans.com.
