Accessibility Standard:
The University of New Hampshire (UNH) is committed to ensuring digital content (websites, videos, interactive online content, etc.) is accessible and usable to all individuals. To ensure accessibility, UNH utilizes the Web Content Accessibility Guidelines (WCAG), version 2.1, level AA Guidelines as the standard for digital accessibility and compliance with Section 504 of the Rehabilitation Act of 1973 (Section 504) and the Americans with Disabilities Act (ADA).
Reporting Technology-Based Barriers:
UNH is committed to taking the necessary steps to remediate inaccessible content. We encourage people who access and interact with digital content to report accessibility concerns. University community members as well as members of the public can inform the University of any barriers to access they encounter and request access to the underlying program, service or activity.
If you have encountered or experienced a technology-based barrier, we encourage you to report the barrier so UNH can make the necessary corrections. Ways to do so:
- Please use the Incident Report Form to inform UNH of any technology-based barriers to access you have encountered.
- Alternatively, please send an email to the ADA Compliance Officer or call the Civil Rights & Equity Office (CREO) directly at 603-862-2930 to report your concern.
Procedures for Responding to Concerns:
Reported concerns will be addressed in the following manner:
- Acknowledgement of the report – As a first step, the ADA Compliance Officer or designee will contact the reporter of the concern or issue. This initial outreach may include an acknowledgement as well as any initial clarification of the concern or issue. For example, if there was an identified video, but the specific page of the video was not identified, then clarification would be requested. Please note that this is only possible if the reporter includes updated contact information. Anonymous reports are possible, but specific contact information is needed for follow-up. Also, the ADA Compliance Officer will provide guidance about how to help the individual access the underlying program, service or activity while a review is undertaken.
- Review of the concern – the ADA Compliance Officer will review the concern to better understand the nature of the issue. Specific timelines for the initial review may vary depending on the nature and complexity of the issue. Generally, the initial review should take less than 10 business days. If the anticipated timeline for the initial review is longer than expected (for example during peak times or during times when the University is closed), then this will be communicated to the person.
- Additional outreach – As needed, the ADA Compliance Officer will reach out to help clarify the issue or concern. This includes further discussion about the barrier, as well as other similar questions to help determine next steps.
- Determination of next steps - Once the issue is clearly defined and understood, the ADA Compliance Officer will notify the department or person responsible for overseeing the area where the concern is identified. The ADA Compliance Officer and the department/person will then work together to determine how to remediate the issue.
- Implementation of steps to resolve the concern – Implementation of the steps will be specific to the concern and the collaboration between the ADA Coordinator and the relevant department/person. Prior to completion, UNH will retest to ensure the issue has been resolved.
- Notification of the resolution – Once the steps are taken to remediate the concern, the ADA Coordinator will notify the person who initially identified the barrier or concern that the issue has been remediated. As needed, this will include information about how the barrier was addressed and how access is being provided.
Related Concerns:
If you are an employee of UNH and are seeking more information related to accommodations, please complete the Reasonable Accommodation Employee Request Form.
For UNH students seeking more information regarding accommodations, please connect with Student Accessibility Services (SAS) to Request Accommodations.
