Policies & Procedures

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Communication to Students

University communications are sent to students through the following channels:

  • Webcat
    • Students receive billing statements, register, view grades, student accounts, and financial awards through Webcat, which is part of the UNH student portal, myUNH.
  • University Email
    • Important notifications are sent by many departments and offices via the UNH email address that is assigned by the University. Students are responsible for checking this email account on a regular basis.
  • myUNH
    • University announcements and many more information sources are available through this student portal system. Access the myUNH site by directing your browser to https://my.unh.edu.
  • Campus Address
  • Permanent Address
    • Some notifications are sent in the student's name to the permanent mailing address.
  • University Policy on Electronic Communication
    • The University of New Hampshire often communicates with students on official matters in written form. The progression of technology has prompted the University to adapt both its administrative and educational communications to benefit from this technology. In those instances when the University chooses to communicate with students through technology (including but not limited to email, portal communications, and electronic messaging), it often does so with the use of University-generated UNH Username. The University will provide and maintain this UNH Username; it will be the responsibility of the student to monitor official communication sent by the University to this UNH Username on the UNH email system, as well as those posted to the UNH Portal (myUNH) and accessible with this UNH username.

Withdrawal, Leave of Absence, or Change to Part-Time Status

Please refer to the Withdrawal/Leave/Change to Part-Time Schedule below, which corresponds with UNH's main academic calendar for Fall and Spring semester start dates. Students in special programs that use alternative calendars should consult their departments for deadlines. 

Please refer to the Checklist for Students Who Are Graduating or Leaving UNH for additional steps students should to take if not returning to UNH. 

Fall 2017 Semester begins August 28, 2017

If withdrawal, leave, or change to part-time occurs: Deadline Tuition & Fees Credited
By 2nd Friday after semester begins Sept. 8, 2017, 4:30 PM 100%
After 2nd Friday and until 5th Friday after semester begins Sept. 9 Sept. 29, 2017, 4:30 PM 50%
After 30 days After Sept. 29, 2017  0%

Spring 2018 semester begins January 23, 2018

If withdrawal, leave, or change to part-time occurs: Deadline Tuition & Fees Credited
By 2nd Friday after semester begins Feb. 2, 2018, 4:30 PM 100%
After 2nd Friday and until 5th Friday after semester begins Feb. 3 Feb. 23, 2018, 4:30 PM 50%
After 30 days After Feb. 23, 2018 0%

Any degree candidate who withdraws from the University and subsequently enrolls as a special (non-degree) student during the current semester or the next academic year will continue to be billed for tuition and fees at the same rate as degree candidates, using appropriate rates for resident/non-resident and undergraduate/graduate status.

How to Initiate a Withdrawal or Leave of Absence from the University

A withdrawal/leave of absence form must be filed with the Registrar's Office when a student withdraws or takes leave from the University. The date the student officially notifies the Registrar's Office is the official date used to determine financial adjustments. Tuition and mandatory fees are reduced according to the above schedule. Once financial adjustments have been made, any overpayment will be refunded to the student. Refund processing will take approximately 45 days.

Change to Part-Time Status

Students who drop from full-time to part-time status will be responsible for a portion of the full-time tuition and mandatory fees in accordance with the above schedule.

Room & Board

Students should refer to the Room and Board agreement for the room and meals refund policy.

Federal Aid

If federal financial aid has been received, it will be returned to the lender in accordance with U.S. Department of Education regulations in effect at the time of withdrawal or leave. Please note that the return of aid may create an unpaid balance owed to UNH. Specific details regarding federal regulations and an estimated calculation are available from UNH Business Services upon request. There is no return of federal aid once the student has completed over 60% of a semester.

Tuition Refund Insurance Plan

Tuition Refund Plan Insurance is available to minimize the risk of financial loss in the event of medical withdrawal. This elective program provides full coverage for tuition, mandatory fees, required course fees, and room & board charges. Please visit the A.W.G. Dewar website for further information.

Late Fees

Non-payment of billed balances can result in late fees and may result in students being disenrolled from classes. Late fees are based on the amount of the outstanding balance: 5% of the billed amount or $250 (whichever is lower). Any outstanding balance could cause a financial hold which prevents registration and the mailing of transcripts and diplomas.

Returned Check Policy

Checks that have been returned for nonpayment are assessed a $30 return check charge. A bank check, money order, or cash must be used to replace a returned check. If two or more checks are returned for non-sufficient funds, the University will be unable to accept future personal checks for that student account.

Refunds on Student Accounts

Students whose actual payments exceed their charges may request a refund from UNH Business Services after receipt and settlement of the tuition bill, and after any check payments have cleared (10 business days). Refunds may be requested online through the Webcat. Before a refund is issued, all monthly payments must be received, loan notes and loan checks must be signed, and the student's account must be free of holds. Payments made by credit card will be refunded back to the credit card, not issued by check. It is the student's responsibility to initiate a refund request. Refunds are made in the student's name unless the credit is the result of a Parent PLUS loan. PLUS credits are refunded to the parent borrower. Please allow two weeks for processing of refund requests.

Federally regulated (Title IV) refunds will be automatically generated within the required timeframe if not previously requested by the student. The required timeframe is defined as 14 days after the credit balance occurs or 14 days after the first day of class if the credit balance occurs on or before the first day of class.

Note: Federal funds may not be disbursed to student accounts any earlier than 10 days before the start of classes.

UNH PLUS Loan Refund Policy

Parent Loans to Undergraduate Students (PLUS) are federal Title IV funds specifically designated to pay for undergraduate educational expenses. When PLUS Loan proceeds are disbursed, an email or letter is sent to the PLUS Loan borrower indicating the funds have arrived. The borrower has the option to cancel the loan within 30 days. If the loan is not cancelled the PLUS loan funds will be applied to federal Title IV charges. If any credit remains after these charges are paid, a calculation will determine which portion of the refund can be requested by the student and which portion will be available to the parent. If the parent PLUS borrower submits a request in writing or allows permission through the PLUS loan application, the full credit balance can be made available to the student. After this refund is requested by the PLUS Loan Coordinator, if future payments are received from sources other than another PLUS Loan, any overpayments resulting in a credit balance will be deemed to be from other sources and any new credit balance will be made available to the student. 

Title IV Allowable Charges and Credit Balance

Total Title IV Allowable Charges MINUS total Title IV Financial Aid equals the Title IV Balance. If the Title IV Balance calculated is negative, this is a Title IV Credit Balance. 

Title IV Allowable Charges: Title IV Financial Aid:
Tuition Pell Grant
Mandatory Fees SEOG
Course Fees Subsidized Direct Loan
On-Campus Housing Unsubsidized Direct Loan
Meal Plans PLUS Loan
  Grad PLUS Loan