Faculty Spotlight Jennifer Hammond, Ed.D. Alumna, Educator, and Lifelong Learner
Jennifer Hammond brings a uniquely well-rounded perspective to her role as a faculty member at UNH College of Professional Studies Online. An alumna, current student, and educator, she has experienced UNH from nearly every angle including on campus, online, and as a working professional. With a career rooted in customer service, IT project management, and technical leadership, Jen is deeply committed to lifelong learning and to helping adult learners succeed by balancing technical expertise with human-centered leadership.
How does being an alumna influence the way you teach and mentor students?
I’m always going to be a student myself. My diverse academic and professional experiences help me understand different perspectives, challenges, and motivations. I’m currently still a student at UNH CPS Online, and I lead with curiosity and compassion in my teaching because that’s what I value most as a learner.
What does the mission of UNH College of Professional Studies Online mean to you?
Having been a residential student, a commuter, and an online learner, I truly understand the value of flexible education. Technology allows us to learn and teach from anywhere, and I’ve embraced the asynchronous online model to support adult learners who are balancing work, family, and other responsibilities. UNH CPS Online genuinely understands that adult learners have unique needs, and that’s reflected in its approach.
What drew you to work (and teach) in technology?
I didn’t initially plan to work in technology, but the skills I gained became invaluable. I started in customer service and gradually moved into tech roles, wearing many hats—from application analyst to IT project manager. In my current role, I’ve developed skills in big data, which I find especially rewarding. Being a compassionate servant leader has always mattered to me, and combining that mindset with technical skills has opened doors I never expected.
How can a technology-related degree prepare students for the future?
IT is constantly changing and managing that change requires both technical knowledge and people skills. Today’s leaders need to understand the connection between technology and the humans who use it. A degree in technical management helps students develop this balance while building skills in project management, strategy, and governance, which are essential tools for leadership in the tech industry.
What challenges should students be most prepared for?
Emotional intelligence is more important than ever. IT managers need to stay current with technology, but they also need strong self-awareness, empathy, and communication skills. The field needs leaders who can balance technical expertise with genuine human connection.
How do you bring real-world experience into the classroom?
My career in technology has prepared me to bridge the gap between tech and people. I teach with a strong emphasis on trust, collaboration, and shared learning, encouraging students from different industries to learn from one another.
What do you enjoy most about teaching?
I love being a small part of someone else’s success. I aim to create a safe, supportive learning environment where students can grow, build confidence, and expand their professional toolkits, all while continuing to learn alongside them.
Inspired by Jen’s approach?
Learn how to build in-demand skills and prepare for leadership in today’s technology-driven workplace.