2019 Lean Summit

Event Photo

2019 Lean Summit | So You Think You Know Lean

Challenging times call for creativity, resourcefulness, and a fresh approach.  We are excited to announce the 2019 Lean Summit 'So you think you know Lean" hosted by the University of New Hampshire (UNH) in partnership with the State of New Hampshire.   This collaboration will bring together Lean practitioners from higher education, state agencies, NH non-profits, and regional area businesses in one centralized location to share ideas, expand Lean knowledge and discuss how in these challenging times we can conquer the obstacles faced on a day by day basis. 

The events of the day are geared to reinforce the commitment to innovation, and delivering value and efficiency through Lean and Continuous Process Improvement.  Participants will hear from an array of speakers, have an opportunity to network with other Lean practitioners and participate in hands-on activities to further enhance their Lean skills.

This event is open to ALL including employees from higher education, state agencies, non-profits, and regional area businesses.   

Be sure to join us at the University of New Hampshire (UNH)  in Durham, NH on the 1st of November.    

 

Travis Mills Picture

 

Keynote Speaker | Travis Mills |                          "Never give up. Never quit.”  

Retired United States Army Staff Sergeant of the 82nd Airborne

Retired United States Army Staff Sergeant Travis Mills of the 82nd Airborne is a recalibrated warrior, motivational speaker, actor, author and an advocate for veterans and amputees.  Despite losing portions of both arms and legs from an IED while on active duty in Afghanistan, Travis continues to overcome life’s challenges, breaking physical barriers and defying odds.

On April 10, 2012, United States Army Staff Sergeant Travis Mills of the 82nd Airborne was critically injured on his third tour of duty in Afghanistan by an IED (improvised explosive device) while on patrol, losing portions of both legs and both arms. He is one of only five quadruple amputees from the wars in Iraq and Afghanistan to survive his injuries.

Thanks to his amazing strength, courage, an incredible will to live, the heroic actions of the men in his unit, the prayers of thousands, and all the healthcare providers at the Walter Reed Army Medical Center, near Washington D.C., Travis remains on the road to recovery. Every day is a battle, but Travis continues to astound friends and family alike with his progress and with his amazing spirit.

 

2014 = 40 attendees | 2016 = 225 attendees | 2018 = 260 attendees

                               

 

                 

Morning Breakout Sessions - 10:30 am - 12:00 pm: 

 

Breakout Session Title:  The Real Lean:  Prioritize or Fail

Speakers:  Doug Henderson Director of IT Consulting |Three Bridge Solutions

Session Description:  Two examples: A Success and a Failure, that demonstrate both the importance of true prioritization when leveraging lean practices to increase success.

Room - accommodates up to 40

Breakout Session Title:  Decision Analysis for Lean Practitioners

Speaker:  Kurt Stuke, QTL, LLC | Quality Trainer & Consultant

Session Description:  This session explores how basic decision analysis and some simple tools can benefit the lean and quality practitioner.

Room - accommodates up to 40  

Breakout Session Title:  My Sponsor wants me to Lean the Project 

Speaker:  Larry Gagnon, University System of New Hampshire | IT Project Management

Session Description:  As a Project Manager, your Sponsor asks you to Lean the project. Do they know what they are asking for? What's the difference, or the same between these efforts?

Room - accommodates up to 40

Breakout Session Title:  Why Does Lean Fail?

Speaker:  Patrick Adams, Patrick Adams Consulting Services, LLC | CEO

Session Description:  Participants will learn why lean initiatives are not sustained in organizations: Lean Leadership & The Leadership Development Model.

Room - accommodates up to 40

Breakout Session Title:  The Seven Keys to Employee Engagement

Speaker:  Paul Critchley, New England Lean Consulting  | Lean Consultant 

Session Description:  This interactive session will explore the reasons people resist being changed and what actions you can take to engage with people's intrinsic values.

Room - accommodates up to 300  

Breakout Session Title:  Motivational Interviewing:  Building Engagement 

Speaker:  Lisa Stockwell, NHTI | Coordinator, NHTI Business Training Center

Session Description:  Motivational Interviewing can equip you to more effectively engage with your clients, patients, and staff in the process of making behavior changes.

Room - accommodates up to 40

 

Afternoon Breakout Sessions - 2:00 pm - 3:30 pm: 

 

Breakout Session Title:  Data Storytelling in Lean Scenarios

Speaker:  John Sears, State of VT DEC | Lean Program Coordinator

Session Description:  Learn to persuade and draw insights for Lean projects by expertly applying the "Hero's Journey" to the data storytelling process and analysis.

Room - accommodates up to 40

Breakout Session Title:  Keep it Simple, Keep it Visual, and Continue to Improve 

Speaker:  Patrick Adams, Patrick Adams Consulting Services, LLC | CEO

Session Description:  Simple. Visual. Continuous. The three words that should describe every organizations lean journey. Listen to these lessons learned and applied

Room - accommodates up to 300  

Breakout Session Title:  The Soft-Side of Organizational Change

Speaker:  Peter Hughes, Higher Performance Leadership, LTD | President & Chief Executive Officer

Session Description:  This session will review the soft-side of organizational change focusing on leadership, high performing teams, and organizational culture.

Room - accommodates up to 40

Breakout Session Title:  Trust + Energy + Activity + Mentoring = TEAM that performs 

Speaker:  Scott Valcourt, University of New Hampshire | Director of Strategic Technology

Session Description:  Great LEAN Teams require knowledge and trust of each other. This session will arm the LEAN Practitioner with tools/games to get the team there fast.

Room - accommodates up to 40

Breakout Session Title:  Lean for Leaders:  Building the foundation for a Lean Culture

Speakers:  Suzy Easterling-Wood - NH Hospital | Director

Colin Capelle, State of New Hampshire | Administrator II - Procurement Card Manager

Session Description:  Leaders will learn about the framework of a Lean culture including roles, Lean tools for practical application and the importance of communication.

Room - accommodates up to 40

Breakout Session Title:  Panel - What does a healthy Lean Ecosystem look like? | Top Down, Middle Out, Bottom-Up - Session Cancelled

Panelist:  

Edie Chiasson, New Hampshire Lottery | Audit Supervisor | Lean Black Belt

Paul Critchley, New England Lean Consulting  | Lean Consultant | Master Black Belt

Colonel Christopher J.  Wagner, New Hampshire State Police | Director of the New Hampshire State Police | Lean Black Belt

Paul DeMello | Director, Project Management Office; IT Chief of Staff | Lean Green Belt

Session Description:  An opportunity for participants to hear from and ask questions to a panelist of Lean practitioners on topics such as building a Lean culture, obtaining support at all levels of leadership,  engaging employees and may more topics.  This session is tailored by the participant's participation.  Small session giving participants the opportunity to ask those burning questions. 

 

Room - accommodates up to 40 

 

 

 

Patrick Adams

Patrick Adams, Lean Six Sigma Black Belt

Founder and CEO 
Patrick Adams Consulting

 

Session Title: Why Does Lean Fail - 10:30 am - 12:00 pm - MUB 336

Session Description: Participants will learn why lean initiatives are not sustained in organizations: Lean Leadership & The Leadership Development Model

Session Title: Keep it Simple. Keep it Visual. And Continue to Improve. - 2:00 pm - 3:30 pm - Granite State Room

Session Description: Simple. Visual. Continuous. The three words that should describe every organization's lean journey. Listen to these lessons learned and applied

Patrick Adams has been delivering bottom-line results through specialized process improvement solutions for over 20 years. He's worked with all types of businesses from private, non-profit, government, and manufacturing ranging from small businesses to billion-dollar corporations. Patrick is a proven leader, coach and highly experienced consultant that is niche focused on organizational strategy and leadership development.  

 He is the Founder and CEO at Patrick Adams Consulting.  Patrick served in the United States Marine Corps for 8 years before he was injured and medically retired. He received his Bachelor of Science from Eastern Michigan University and also holds a Master of Business Administration.  

 Through his work as a Six Sigma Black Belt and Executive Lean Coach, Patrick has trained thousands of successful change agents, and has been actively involved with 60+ organizations including Parker-Hannifin Corporation (55% productivity increase, 32% reduction in manufacturing lead times), Amway Corporation  ($6.5 million dollar documented cost savings), Plasan Carbon Composites (over 25% reduction in changeover times), Whirlpool, Dematic, Haworth Corporation, and many more.   His team at PA Consulting has realized outstanding results such as reducing a $7.5 million dollar backlog, reducing average hours worked by 25%, improving profitability by 500%, and improving leadership effectiveness by 50%.  

 He brings a uniquely human approach to sound team-building practices; creating consensus and enabling empowerment. He motivates, inspires, and drives the right results at all points in business processes. 

 

Colin Capelle

Colin Capelle, Lean Black Belt

State Procurement Card Manager 
NH Dept. of Administrative Services

 

Session Title: Lean for Leaders:  Building the foundation for a Lean Culture- 2:00 pm - 3:30 pm - MUB 332

Session Description: Leaders will learn about the framework of a Lean culture including roles, Lean tools for practical application and the importance of communication.

Relatively new to State Government service, Colin has spent his career in hospitality – working in roles from the service team up through the director level.  Colin’s focus rests squarely on understanding the big picture, the WHY of processes/procedures, and how customer service is impacted by organizational behavior/decision-making.

Colin's background and education includes the NH Bureau of Education & Training-Certified Public Manager, Lean Black Belt, University of Massachusetts- MBA, Bentley University- BS in Finance, and the Court of Master Sommeliers – Certified Sommelier.  His main interests include Quality Improvement Methods & Tools, Professional Development & Training, Communication, Strategic Planning, Change Management, and Process Improvement. 

Colin is currently the State Procurement Card Manager at the NH Department of Administrative Services. He oversees and develops statewide policies and procedures, assesses and implements internal controls, and maximizes rebate disbursements for the benefit of the State of New Hampshire through strategic program expansion. 

 

 

 

 

Edit Chiasson

Edie Chiasson, Lean Black Belt

Audit Supervisor
New Hampshire Lottery

 

Session Title: Panelist - 2:00 pm - 3:30 pm - MUB330

Edit Chiasson is the Audit Supervisor at the NH Lottery. She transferred to the Lottery from the Department of Safety where she was a Contact Center Supervisor for five years. She has over 20 years of experience developing professionals in customer service, sales, and operational positions for banking, insurance, and other financial industries. Throughout her career, she practiced various methods of process improvement. In June 2016, she earned her Lean Black Belt designation. Her specialty is selling concepts, coaching individuals, and presenting to groups. 

Her Lean work entails :

Lean Coordinator at NH Lottery - Introduced Lean cultural concepts; completed Lottery’s first formal project in 2015; completed a second formal project in 2016; completed many smaller, informal projects within the sales unit - improved efficiencies of process and elimination of paper/waste.

Various Lean project roles – Facilitator, Data Manager, Participant, Observer (samples below)

  • Shared Drive Organization/Maintenance - NH Lottery
  • Attendance Tracking - NH Lottery
  • UPS Infrastructure - NH DOS
  • Handicap Placard Application/Process - NH DOS/DMV
  • Grant Relay (Tracking) - Community College System

Member of the NH Lean Executive Committee and NH Lean Network

 

Paul Critchley

Paul Critchley, Master Black Belt

President
New England Lean Consulting

 

Session Title: The Seven Keys to Employee Engagement - 10:30 am- 12:00 pm - Granite State Room

Session Description:  This interactive session will explore the reasons people resist being changed and what actions you can take to engage with people's intrinsic values.

Session Title: Panelist - 2:00 pm - 3:30 pm - MUB330

Paul Critchley is a recognized thought leader on employee engagement and management interaction and has helped businesses around the world achieve greater levels of success through the application of Lean techniques. He has been a featured guest on numerous shows, including Gemba Academy’s Lean podcast. Many of his written articles have appeared in the pages of Quality Magazine, Industry Week and at Leanblog.org.

Paul is a former Board Member of the Northeast Region of AME, holds a B.S. in Mechanical Engineering and M.S. degrees in both Management and Organizational Leadership.

He is passionate about Lean and creating organizational cultures that are sustainably engaged. He co-authored his first book - The Whole Professional, A Collection of Essays to Help You Achieve a Full and Satisfying Life to bring a fresh perspective on Work/Life Balance and how individuals and organizations can work together to achieve greater levels of attainment.

 

Suzy Easterling-Wood

Suzy Easterling-Wood, Lean Black Belt, MHSA

Deputy Director
Professional Standards - NH DOC

 

Session Title: Lean for Leaders:  Building the foundation for a Lean Culture- 2:00 pm - 3:30 pm - MUB 332

Session Description: Leaders will learn about the framework of a Lean culture including roles, Lean tools for practical application and the importance of communication

As a graduate from the NH Bureau of Education and Training Black Belt class-2019, Suzy is a strong advocate for bridging the gap between leadership and front line staff to encourage realistic, sustainable change that allows for all levels of the organization to stand behind workflow process with integrity and commitment. With her Lean partner, Suzy co-developed the Lean for Leaders Collaborative designed to initiate discussions with Leadership as to what role leadership plays in a truly Lean climate.

Suzy has also been instrumental in developing a Lean Yellow Belt educational platform at NHH for staff to receive Lean Training within the context of an acute psychiatric healthcare setting. This is a collaborative effort with New Hampshire Bureau of Education and Training and the Department of Health and Human Services.   The series combines weekly classroom learning, practical application of tools in the workplace and Lean learning labs to supplement class time for those super enthusiastic about Lean. Suzy also contributes as an adjunct instructor teaching Lean for Leaders and Facilitation skills to Green Belt and CPM candidates at New Hampshire Bureau of Education and Training.

 

 

LarryGagnon

Larry Gagnon, Lean Green Belt, Project Management Professional (PMP) 

Director of IT Project Management
University System of New Hampshire

 

Session Title: My Sponsor wants me to Lean the project - 10:30 am- 12:00 pm - MUB 332

Session Description:  As a project manager, your Sponsor asks you to Lean the project. Do they know what they are asking for? What's the difference, or the same between these efforts?

Session Objectives:  Participants will:

               Understand the difference between Lean and Projects. 

               Understand how and when to include Lean in their project planning.

                Have solid responses to educating and setting expectations with project sponsors.

Larry Gagnon is a seasoned project manager and a Lean Green Belt.  Undertaking and delivering enterprise-level technology solutions e.g. ERP, EPM, eProcurement that engaged cross-functional departments while applying and benefiting from process improvements within the final results.

 

 

Doug Henderson

Doug Henderson, Six Sigma Green Belt, Agile Coach,  MBA University of New Hampshire

Director of IT Consulting
Three Bridge Solutions

 

Session Title: The Real Lean:  Prioritize or Fail - 10:30 am - 12:00 pm - MUB 338/340

Session Description:  Two examples: A Success and a Failure, that demonstrate both the importance of true prioritization when leveraging lean practices to increase success

Doug Henderson has been providing operations effectiveness, agile consulting and software design services for over 30 years.  Doug develops solid client relationships by providing solutions that solve problems, increase efficiencies and meet pressing business needs. His strong background in general management, information technology, agile process improvement and software development, product and portfolio management, sales, marketing and engineering has led to an impressive array of clients including; Hill Holliday, Fidelity Investments, Cigna, Nike Bauer, GE, Ecco Shoes, Kodak, Liberty Mutual, Gardener’s Supply, RiverStone, Accor Hotels, UNH, and the U.S. Special Operations Command, and CFPB.

Prior to joining Three Bridge Solutions, Doug founded FrostHub Software and Consulting. Doug also led the design and development operations at PixelMEDIA and The Atom Group, designed electro-optical products for L-3 Communications and consulted for Amadeus Software.  He is a graduate of GE’s Corporate Manufacturing Management Program and has trained at the Luma Institute in methods of human-centered design. Doug is an adjunct faculty lecturer at the University of New Hampshire Paul School of Business & Economics. 

 

Peter Hughes

Peter Hughes

President and Chief Executive Officer
High-Performance Leadership, LTD

 

Session Title: The Soft-Side of Organizational Change  - 2:00 pm - 3:30 pm - MUB334

Session Description:  This session will review the soft-side of organizational change focusing on leadership, high performing teams, and organizational culture

Peter Hughes is President and Chief Executive Officer of High Performance Leadership, LTD.  He is the founder of the OD Think Tank, Global Leadership Institute and HPL University.  These organizations provide management education and organizational development consulting services with a focus on creating outstanding leadership and team behaviors within organizations.  Peter specializes in developing transformational leadership, high performing teams, and operational excellence.

Peter has consulted with a broad base of companies, industries, and institutions such as; academic, pharmaceutical, medical devices, computer, software development, internet, web design, retail, banking, traditional manufacturing, independent distribution, hospitality, and government operations both in the United States, Europe, South America, and Asia.  He has designed and implemented organizational development interventions for these organizations that focused on areas such as; leadership development, team building, process reengineering, new product development, customer satisfaction, total quality, management education, service delivery excellence, and executive coaching.

 

John Sears

Travis Mills | Keynote Speaker

Retired United States Army Staff Sergeant of the 82nd Airborne

 

Session Title: “Never give up. Never quit.”- 9:00am - 10:00am  - Granite State Room

Website:  https://www.travismills.org/ 

Travis Mills’s keynote speech teaches and inspires audiences nationwide to “Never give up. Never quit.” no matter the obstacles or circumstances.

Retired United States Army Staff Sergeant Travis Mills of the 82nd Airborne is a recalibrated warrior, motivational speaker, actor, author and an advocate for veterans and amputees.  Despite losing portions of both arms and legs from an IED while on active duty in Afghanistan, Travis continues to overcome life’s challenges, breaking physical barriers and defying odds. 

On April 10, 2012, United States Army Staff Sergeant Travis Mills of the 82nd Airborne was critically injured on his third tour of duty in Afghanistan by an IED (improvised explosive device) while on patrol, losing portions of both legs and both arms. He is one of only five quadruple amputees from the wars in Iraq and Afghanistan to survive his injuries.

Thanks to his amazing strength, courage, an incredible will to live, the heroic actions of the men in his unit, the prayers of thousands, and all the healthcare providers at the Walter Reed Army Medical Center, near Washington D.C., Travis remains on the road to recovery. Every day is a battle, but Travis continues to astound friends and family alike with his progress and with his amazing spirit.

 

Commissioner Quinn

Robert L. Quinn

Commissioner of Safety 
State of New Hampshire

 

Session Title: Opening Speaker  - Granite State Room

Robert L. Quinn was sworn in by Governor Christopher T. Sununu as Commissioner of Safety on April 30, 2019.

Commissioner Quinn is a life-long law enforcement officer. He began his career with the New Hampshire State Police in 1985 as a probationary trooper and was promoted to trooper in 1986 assigned to Troop B. In 1998, he was promoted to sergeant and assigned to the Narcotics Investigation Unit. In 2003, he was promoted to Assistant Unit Commander of the Special Investigations Unit.

In 2005, he was promoted to lieutenant and assigned as the Troop Commander for Troop A. Commissioner Quinn was named captain in 2007, directing Troop A and Troop E, coordinating the Domestic Highway Enforcement Program, and managing multi-agency law enforcement investigations. 

Governor John H. Lynch appointed Commissioner Quinn as the Colonel of State Police in 2010. He was subsequently reappointed by Governor Margaret C. Hassan, in 2014.

In 2016, Commissioner Quinn was appointed by Governor Margaret C. Hassan as Assistant Commissioner of the New Hampshire Department of Safety.

Commissioner Quinn is a 1983 graduate of Merrimack College, with a B.A. in business administration, a 2002 graduate of the U.S. Drug Enforcement Administration’s Unit Commander’s Academy and the FBI Academy in Quantico, Va., and a 2019 graduate of Southern New Hampshire University, with an M.S. in Management

 

John Sears

John Sears

DEC Lean Program Coordinator
State of Vermont

 

Session Title: Data Story Telling in Lean Scenarios- 2:00 pm - 3:30 pm - MUB 338/340

Session Description: Learn to persuade and draw insights for Lean projects by expertly applying the "Hero's Journey" to the data storytelling process and analysis

Session Objectives:

1. Use data to tell a story, or; Use a story to extract insights from data

2. Use a narrative arc with a logical progression of worldbuilding, general, then specific drill-down statistics

3. Visualize data which speaks to insights found in the data and make sure the points hit home

John Sears is the Lean Coordinator for the Vermont Department of Environmental Conservation. He oversees a team of 30 “Green Belt” facilitators and is responsible for scoping/analysis of over a dozen potential projects each year. In his former life, he worked as a hurricane researcher with the University of Wisconsin, publishing several peer-reviewed publications utilizing some of the most complex datasets known to mankind.

 

Lisa Stockwell

 

Lisa Stockwell

NHTI Business Training Center
NHTI

 

Session Title: Motivational Interviewing:  Building Engagement - 10:30am  - 12:00 pm - MUB 334

Session Description: Motivational Interviewing can equip you to more effectively engage with your clients, patients, and staff in the process of making behavior changes

Session Objectives:

1.  Define motivational interviewing (MI)

2. Describe the spirit of MI

3. Identify MI micro-skills that can help clients change

Lisa Stockwell, M.Ed., has over 20 years' experience as an educator and trainer.  As a trainer, Lisa has worked with organizations, groups, and individuals on topics related to Motivational Interviewing, Mindfulness, Active Listening, Storytelling ad chronic disease management.   She believes that the style of the conversation is essential in helping a client move towards making behavior changes that will improve their quality of life.   

Lisa has worked with organizations such as Dartmouth College Hitchcock, Primex, CMC, Elliot Health System, Lahey Health Behavioral Services, Lamprey Health, CHI, The Geneia Institute, Southern NH AHEC, Manchester and Nashua Health Departments.  

Lisa is a certified Train the Trainer, Life Coach, Master Trainer in Stanford's Chronic Disease Sel-Management Program, a member of MINT (Motivational Interviewing International Trainers) and Coordinator of NHTI's Business Training Center.

 

Kurt Stuke

Dr. Kurt Stuke, Black Belt

Quality Trainer & Consultant
QTL, LLC

 

Session Title: Decision Analysis for Lean Practitioners - 10:30 am- 12:00 pm - MUB 330

Session Description: The point of our practice as Lean and Quality practitioners is often reducible to a decision. There may be one over-arching choice or perhaps many incremental decisions, but making good decisions can make or break our efforts. While we are trained very well in the tools of Lean and Process Improvement, the exploration of a structured approach to decision analysis (DA) is not as common. The value of our outputs mandates at least a cursory understanding of DA, such that, the decision or decisions themselves are as meaningful as the data upon which the decisions rest!

Kurt Stuke has over 20 years of experience within the quality and process improvement fields and served as the director of quality for a large service sector company. Currently, he is an adjunct faculty member at New England College, Granite State College, and at several campuses for the CCSNH. Kurt is the owner of QLT, LLC, and designs and delivers Lean, Six Sigma, Lean Six Sigma, Quality Management, RCA, and Auditing training for multiple clients including the American Society for Quality and BSG at Dartmouth.

Kurt holds a doctorate in leadership as well as master’s degrees in philosophy and theology. He has a passion for finding creative ways to drive positive change.  Recent publications may be found in the Journal of Quality and Participation, the Open Journal for Business & Management, the ASQ Lean Division Newsletter, and the ASQ Audit Division Newsletter. Recent speaking engagements include the Lean and Six Sigma World Conference, the Quality Show, the ASQ World Conference, BOSCON, NECQ, and more.

 

 

Dr. Scott Valcourt

Dr. Scott Valcourt, Lean Yellow Belt

Director of IT Strategic Technology 
University of New Hampshire

 

Session Title: Trust + Energy + Activity + Mentoring = TEAM That Performs- 2:00 pm - 3:30 pm - MUB 336

Session Description: Great LEAN Teams require knowledge and trust of each other. This session will arm the LEAN Practitioner with tools/games to get the team there fast.

Session Objectives:   Internalize that trust is the key to successful high-performing teams. - Experience 2-3 ice breaker games to get to know each other on a team. - Experience 2-3 learning games to build trust among team members. - Discover how these games and tools can be used as part of a successful LEAN Team development process.

Scott Valcourt is the chief visionary for UNH’s investment in cyberinfrastructure. Named “one of the most powerful people in networking” by NetworkWorld Magazine in 2001, Scott is focused on the development of new tools, technologies, and services that transform UNH, New Hampshire, and the region through partnerships.  Scott has been the principal investigator (PI) of over $100 million in grant funds focused on the creation of next-generation infrastructure and applications utilizing broadband across the region.  He led the delivery of Alert.unh.edu, TicketMaster in the Whittemore Center, and the removal of the Social Security Number as the UNH Student ID Number.  He has a BA in Computer Science with Mathematics Emphasis, cum laude, from Saint Anselm College in Manchester, NH, and a Master of Science in Computer Science and a PhD in Engineering: Systems Design with a Cognate in College Teaching from the University of New Hampshire.

 

Colonel Wagner

Colonel Christopher J. Wagner, Lean Black Belt

Director of the New Hampshire State Police 
New Hampshire State Police

 

Session Title: Panelist - 2:00 pm - 3:30 pm - MUB330

Christopher J. Wagner was appointed to serve as the Director of the New Hampshire State Police on October 5, 2016.  

With the rank of Colonel, he oversees the enforcement of criminal, motor vehicle, and other public safety laws such as the issuance of nonresident pistol permits and the regulation of detective agencies and security services as governed by law.  The State Police is a multifaceted organization made up of over 300 sworn and 200 civilian division members who maintain responsibility for many areas of enforcement, including Marine Patrol and State Hospital security.  In addition, Colonel Wagner is responsible for the State Police Forensic Lab, which provides all laboratory services for over 220 law enforcement agencies statewide.

Prior to his appointment, Colonel Wagner was the Support Services Bureau Commander responsible for overseeing and coordinating the support structure and logistical needs of the various units of the division to include the statewide communications dispatch center, radio communications, training and recruitment, criminal records, permits and licensing and the criminal offender registry.  He was also responsible for vehicle fleet management and division equipment.  He previously served as Field Area Commander, as well as the Troop Commander and Assistant Troop Commander for Troop B in Bedford.  Colonel Wagner began his career in law enforcement with the Rockingham County Sheriff's Office at the Manchester-Boston Regional Airport upon graduating from the New Hampshire Police Standards and Training Council Police Academy in 1995.

Colonel Wagner received his undergraduate degree in criminal justice from the University of Massachusetts Lowell graduating, Summa Cum Laude.  He has a Black Belt certification in LEAN Process which facilitates process improvement with the Department of Safety and is also a 2014 graduate of the FBI National Academy. 


 

Registration is now open

Please click on the registration link to begin your registration.   Space is limited so register early to ensure your attendance at the Lean Summit.

First-time users will be asked to create an account but please remember the username and password you create so that you can go in at a later date.  Once you have registered you can go back in as a returning user.

During your registration, you will be asked to select a morning breakout session and an afternoon breakout session.  Sessions are limited by room capacity so be sure to sign up early to ensure access into your selected session.  


USNH employees / State of New Hampshire Employees and affiliated non-profits:

(UNH, GSC, KSC, PSU, and USNH)

 

We are excited that you will be joining this event.  Watch for an email for special registration instructions to register.

If you have any questions or did not receive the email please contact:

USNH employees if you have any questions please contact Dagmar Vlahos at dagmar.vlahos@unh.edu

State of New Hampshire Employees and affiliated non-profits please contact Heather Barto at Heather.Barto@dhhs.nh.gov

What’s included with your registration:

  • Access to full-day Lean Summit including keynote and morning and afternoon breakout sessions 
  • Option to purchase lunch or you may bring your lunch or purchase other food on campus
  • Networking with Lean Practitioners
  • FREE Parking next to the Memorial Union Building - UNH employees are required to park in designated UNH Faculty/Staff parking
  • FREE morning and afternoon snacks and beverages

During your registration you will have the option to purchase lunch; however; this is an option and not required.  You can bring lunch or purchase food on campus at the regular price.

  


General Admission |$199.00:

We are glad that you will be joining this event. 

What’s included in the registration fee:

  • Access to full-day Lean Summit including keynote and morning and afternoon breakout sessions
  • Networking with Lean Practitioners
  • FREE Lunch 
  • FREE Parking next to the Memorial Union Building
  • FREE morning and afternoon snacks and beverages

When registering please ensure that you review the cancellation refund policy prior to finalizing your registration. 

If you have any questions at all please direct them to Dagmar Vlahos at dagmar.vlahos@unh.edu 

 

 

 

Food:

There are several options for food the day of the event.  

- Pre-purchase a boxed lunch at the time of registration.  Box lunches will NOT be available the day of the Summit and can only be pre-purchased on the registration site which closes on 10/27/19.

- Availability to purchase lunch at the Union Court just outside the main venue conference room -  https://www.unh.edu/dining/facility/union-court, or the Holloway Common located just a short walk within the building of the Lean Summit https://www.unh.edu/dining/facility/holloway-commons-hoco

- Downtown Durham has plenty of options within walking distance of the venue but remember you only have one hour to eat. 

- Bring your own lunch as there are plenty of places to eat

       

 

Getting Here:

There are many ways to get to campus.  Please go to https://www.unh.edu/main/map#directions website to get information to get to campus.  Remember you are coming to the Durham, NH Campus

Scroll down the website page as it talks about options for:

- Driving

- Bus - UNH Bus Services

- Train - 

-Plane

The University of New Hampshire Campus, Durham, NH

 

Parking:

Campus Crossing Visitor Lot - Mill Road across from the Durham Market Place plaza (set GPS for 8 Mill Road) | Follow the Lean Summit Visitor Parking Signs

Lean Summit Visitor Parking Signs 

Once you have arrived on campus follow the Lean Summit Visitor Parking signs to the parking lot. 

Lean Summit participants need to go to the parking meter machine and hit the Coupon Button then put in the code (code will be emailed to registered participants the week of the event to the email provided in the registration system) and then hit enter,  then the machine will verify the code, once the code is verified they will then hit the Green button and their permit will print out and they need to display it face-up on their dash.  

Please do not park in any other lot or space unless you pay to park but know that your registration ensures a FREE parking spot in the Campus Crossing Visitor Lot.

Parking attendants will be in the lot between 7:30 am - 8:45 to answer any questions you may have.  

UNH faculty/staff are expected to park in a designed Faculty/Staff parking lot and not on the Campus Crossing Visitor Lot.

 

    

 

For all your parking questions please refer to the parking website at: https://www.unh.edu/transportation/parking 

Please note if you are registered for the event you are eligible to park in the reserved lot (those with UNH parking permits please park in Faculty/Staff parking). 

 

If you have any questions please contact Dagmar Vlahos at dagmar.vlahos@unh.edu

At-a-glance

 

Event Information:

Date

Friday, November 1, 2019

Time

Doors open; check-in begins at 8:00 am | Event beings at 9:00 am

Location

University of New Hampshire (UNH) Durham Campus | Memorial Union Building | Granite State Room 

Parking  

Campus Crossing Parking Lot | Mill Road, Durham, NH | Follow Lean Summit signs to the parking lot 

 

REGISTER

Registration for the 2019 Lean Summit is now Closed. Thank you to all who attended this year's Lean Summit and we look forward to seeing you next year.  If you have any questions please contact Dagmar Vlahos at dagmar.vlahos@unh.edu

 

 

Questions for USNH employees and General Admission please contact Dagmar Vlahos at dagmar.vlahos@unh.edu 

Questions for State of New Hampshire or State of New Hampshire affiliated non-profits please contact Heather Barto at Heather.Barto@dhhs.nh.gov

 


 

Agenda - Friday, November 1, 2019

8:00 - 8:50 

Event Check-In | Networking

Memorial Union Building (MUB)

Book Signing | Bring your own copy or purchase his book on our registration site

Travis Mills 

Tough As They Come | New York Times Best Seller

9:00 - 9:15 

Welcome

Granite State Room

Wayne Jones, Univerity of New Hampshire

            Provost and Vice President for Academic Affairs  

Commissioner Robert L. Quinn, State of New Hampshire

Commissioner Department of Safety 

9:15 - 10:00

Keynote | “Never give up. Never quit.”

Granite State Room

Travis Mills, Travis Mills Foundation 

            Retired United States Army Staff Sergeant of the 82nd Airborne | 

10:00 - 10:30

Break/Networking/Transition to Breakout Session 1

Granite State Room

10:30 - 12:00

Morning Breakout Sessions

See the list of breakout sessions and speakers within the Breakout Session Tab | Session Details Under Speaker Section

MUB - Meeting & Event Rooms

12:00 - 1:00

Lunch

1:00 - 1:45

Networking Activity 

Granite State Room

1:45 - 2:00

Break/Networking/Transition to Breakout Session 2

Granite State Room

2:00 - 3:30

Afternoon Breakout Sessions

See the list of breakout sessions and speakers within the Breakout Session Tab | Session Details Under Speaker Section

MUB - Meeting & Event Rooms

3:30 - 3:45

Transition

Travel back to Granite State Room

3:45 - 4:00

Final Words

Granite State Room

Dagmar Vlahos, Lean Black Belt, Six Sigma Black Belt

Senior Process Engineer, University of New Hampshire 

4:00 - 4:30

Networking | Close out the day

Granite State Room