Dimond Library Says You Talk, We’ll Listen

Dimond Library Says You Talk, We’ll Listen

Wednesday, October 10, 2012

If you’ve noticed the changes made at the Dimond Library in recent months, you have those who took the 2009 LibQUAL+™ survey to thank. Their responses led to, among other things:

  • increased wireless capability in libraries at UNH Durham and Manchester;
  • more flexible use of public space, and additional group study areas in Dimond Library;
  • increased electronic resources with more than 5,700 e-journals and 60-plus databases;
  • new conversational zones to distinguish group study from quiet study areas on the  Manchester campus;
  • extended hours that have Dimond Library open until midnight on weekends and 24 hours a day, seven days a week during finals.  

Once again, library administrators want to know what patrons are thinking. Now through Oct. 30 faculty, staff and students are invited to take the latest LibQUAL+™ survey designed to measure and define library service quality. LibQUAL+™ is a national Web-based survey conducted by the Association of Research Libraries that measures patrons’ perceptions of service quality and identifies gaps between desired, perceived, and minimum expectations.  

Feedback is critical to future planning and to providing the best possible services.  

 The survey takes less than 10 minutes to complete and the resulting data will help identify areas of service that need improvement, and benchmark results against other libraries to determine best practices. All responses are held in complete confidence and there are no links identifying responses with individuals.

As an incentive for your participation, you may enter a drawing to win one of 30 Cat's Cache cards worth $15.00. To win you must enter an email address at the end of the survey.  

To complete the online survey visit http://www.libqual.org/survey/RWSLJ252YTM86X8HRA. If you have problems accessing or taking this survey, contact libqual.survey@unh.edu.