28 Grievance and Complaint Procedures (2017)

28.1 Preface

All members of the UNH community are encouraged to make efforts to resolve conflicts informally before pursuing grievance or complaint procedures. Students are encouraged to talk with faculty or staff members or to write letters to seek resolution of their concerns. In some cases, however, the University acknowledges that such action may be intimidating and/or ineffective. In those cases, students can pursue the respective complaint procedures described below to resolve concerns involving faculty or staff. The grievance and complaint procedures may be initiated by any UNH student, including undergraduate or graduate degree candidates. These options are available to students who believe that a University faculty or staff member has not acted according to policies outlined in this publication or any other official publication of the University of New Hampshire.

28.2 Complaints Related to Discriminatory and Sexual Harassment

The University has established specific procedures to address concerns related to discriminatory harassment and sexual harassment detailed in 10.2. In all cases where a student complains of sexual harassment by an employee (e.g., faculty, staff, teaching assistant) the responsible person aware of the complaint must seek the assistance of the Director/Title IX Coordinator of the Affirmative Action and Equity Office. Exceptions to this requirement include Psychological and Counseling Services, Health & Wellness, Ordained Counselors, and SHARPP (Sexual Harassment and Rape Prevention Program). Harassment complaints against teaching assistants may be filed under this policy or through the Office of Affirmative Action and Equity. The Office of Affirmative Action and Equity may be consulted at any time for assistance with regard to concerns related to perceived discrimination on the basis of race, color, religion, sex, national origin, ability, sexual orientation, gender identity or expression, veteran status, marital status or age.

28.3 Other Complaints About Faculty

Students should discuss their concerns directly with the faculty member and seek a resolution. However, if (a) the student feels that direct discussion would be counterproductive or, (b) after consulting with the faculty member, a student still has a complaint, she or he should talk with the chairperson of the faculty member’s department. If no satisfactory resolution results, the student may talk with the dean of the college or school. If the matter is not resolved by the dean, final appeal may be made to the Provost and Executive Vice President for Academic Affairs.

28.4 Other Complaints About Staff

Students should discuss their concerns directly with the staff member and seek a resolution. However, (a) the student finds that direct discussion would be counterproductive or, (b) after consulting with the staff member, a student still has a complaint, she or he should talk with the staff member’s supervisor. If no satisfactory resolution results, the student may talk with the director of the department and/or supervisor of the department. If the matter is not resolved at this level, final appeal may be made to the respective Vice President who oversees the department in which the staff member works.