Ticket Office Associate

MUB ticket office

Characteristic Duties and Responsibilities

  • Customer service, at the ticket window, on the telephone, and through e-mail.
  • Use cash register, credit card, and Cat’s Cache machine.
  • Use University Tickets software to sell tickets, and run daily reports.
  • Adhere to all Ticket Office Policy and Procedure in the completion of job tasks.
  • Perform basic cleaning duties, including sweeping, mopping and dusting.
  • Keep neat and professional work attire while on shift, responsible for MUB work shirt.
  • Check and read personal email regularly for work related updates and announcements.
  • Perform other related tasks as assigned.

Time Requirements

  • The MUB Ticket Office is open from 10am-4:00pm M-F. Students are expected to work at least 5 hours a week.
  • Responsible for one weekend shift every other week.
  • Responsible for picking up event shifts as they become available.
  • Attend at least 2 MUB Training sessions per semester.
  • Upon hire, attend “FISH” video training at one of the scheduled showings.
  • Attend 1 staff meeting per month.
  • Attend area specific fall training.

Essential Skills

  • Punctuality and dependability.
  • Careful attention to detail.
  • Ability to follow direction.
  • Excellent customer service skills.