Characteristic Duties and Responsibilities

• Customer service, at the ticket window, on the telephone, and through e-mail.
• Use cash register, credit card, and Cat’s Cache machine.
• Use University Tickets software to sell tickets, and run daily reports.
• Adhere to all Ticket Office Policy and Procedure in the completion of job tasks.
• Perform basic cleaning duties, including sweeping, mopping and dusting.
• Keep neat and professional work attire while on shift, responsible for MUB work shirt.
• Check and read personal email regularly for work related updates and announcements.
• Perform other related tasks as assigned.

Time Requirements

• The MUB Ticket Office is open from 10am-4:00pm M-F. Students are expected to work at least 5 hours a week.
• Responsible for one weekend shift every other week.
• Responsible for picking up event shifts as they become available.
• Attend at least 2 MUB Training sessions per semester.
• Upon hire, attend “FISH” video training at one of the scheduled showings.
• Attend 1 staff meeting per month.
• Attend area specific fall training.

Essential Skills

• Punctuality and dependability.
• Careful attention to detail.
• Ability to follow direction.
• Excellent customer service skills.