Phase 5: Design Recommended Future State Process

Create a map depicting how the process will work after improvements to the process are implemented, which focuses on:

  • Improved process for the customer
  • Elimination of waste
  • Motivated employees
  • Reduced cycle time

Phase 5 is where you define what you would like to improve and a plan to achieve it.  After creating the current state map and evaluating the data sheets, the design of the future state process is achieved by creating a future state map.

WHAT? A future state map represents the ultimate goal of the improvement process and provides an objective to work towards.
WHY? It is a shared vision of what the team is hoping to achieve.  The goal of phase 5 is to design a process that better serves customers, motivates employees, and reduces 'non-value-add' tasks.

Study your current state map to identify areas of concern that need to be improved; ask these questions:

  • Can tasks be eliminated?
  • Can tasks be combined with others?
  • Can tasks be performed in parallel with other tasks?
  • Do tasks take too long?  If so, why?
  • Is a task subject to periodic 'loops' or rework cycles?
  • Should tasks be performed by someone else?  Would there be better value added?
  • Validate that bookends (Start/Stop boundaries) remain as previously defined
  • Determine improvement opportunities based on analysis/data
  • Identify obstacles or challenges in the transition from the current state to the future state
  • Eliminate or reduce weaknesses in the process (i.e. handoffs, redundancies, non-value-add steps)
  • Consider what would this process look like in a world-class university (i.e. benchmarking competitors, best practices in the industry)
  • How would the process look in a world with no constraints?
  • Think 'outside' your own experiences and expertise
  • Consider customers perspective

With a clean slate begin the build your recommended future state process map