Unplanned Service Interruption: Wide Area Network Fiber Issue on Sun. 3/29

Monday, March 30, 2020 - 8:47am

 Resolved on Monday, March 30, 2020 - 8:34am

At 6:13AM on Sunday, 3/29, Wide Area Network administrators notified their customers of a fiber issue between Durham and Concord. This issue impacted two WAN sites:

- Merrimack County Nursing Home

- Co-operative Extension's Merrimack County Office

Vendors deployed a repair crew within the hour and, working with the local fire department to contain a pole fire, completed repairs by 5:43PM.

The NetworkNH team provided status updates to their clients throughout the day.