Unplanned Service Interruption: Kaltura's Mediaspace Performance Degradation on Weds. 3/18

Resolved
Wednesday, March 18, 2020 - 1:16pm

 Resolved on Wednesday, March 18, 2020 - 1:15pm

Kaltura has provided an update.

Normal functionality has been restored for all system components. Our engineering team is continuing to proactively monitor. Our team is also conducting additional investigation in order to optimize performance.


 Posted on Wednesday, March 18, 2020 - 11:15am

Mediaspace, Kaltura APIs, and file uploads are again experiencing performance issues. Kaltura is aware of these issues and is working on restoring functionality.


 Resolved on Wednesday, March 18, 2020 - 8:01am

Kaltura reports functionality is restored. Below is their latest update:

We can update that the service is currently back to normal and stable. During the incident we identified issues related to handling specific files (move/copy/delete/rename). These issues were investigated by Kaltura's engineers together with the storage vendor and our engineering team has developed a plan to address these remaining identified issues.

UNH system administrators will be closely monitoring the service in the next hours.


 Posted on Tuesday, March 17, 2020 - 1:57pm

Kaltura’s Mediaspace is reporting performance degradation on APIs and uploads. Kaltura is aware of the issue and are investigating.

UNH system administrators can confirm that some of our users are experience slowness and timeouts during this degradation in service.