Unplanned Service Interruption: Intermittent SmartAuth issues on Thurs. 5/9

Resolved
Thursday, May 9, 2019 - 11:30am

 Resolved on Thursday, May 9, 2019 - 11:28am

UNH IT has received reports from our multi-factor authentication vendor that the issue has been resolved. We have monitored and confirmed that the issue is resolved.

 

 Posted on Thursday, May 9, 2019 - 9:43am

Some users are experiencing intermittent and various issues when attempting to request a passcode via SmartAuth, our multifactor authentication system.

If you were able to request a passcode via SMS/text message, but the passcode was not delivered, please try requesting a passcode via voice.

System administrators are aware of the issue and are working to resolve it. If you need assistance, please contact the UNH IT Service Desk at 603-862-4242.