Unplanned Service Interruption: SmartAuth on Friday, November 2

Resolved
Friday, November 2, 2018 - 4:44pm

 Resolved on Friday, November 2, 2018 - 4:43pm

Issues with SmartAuth multi-factor authentication were resolved at approximately 1:30PM this afternoon. 

 


 Posted on Friday, November 2, 2018 - 10:32am

SmartAuth multi-factor authentication is currently experiencing slowness/delays with sending users phone calls and SMS/texts, affecting log in to WISE and Banner Fin/HR. The Workaround is to use the SmartAuth Authenticate mobile app. See instructions here on how to download and install: https://www.unh.edu/it/kb/article/smartauth-registering-the-authenticate-app.html