Need assistance? Call 603-862-4242
System administrators have discovered a cause and solution for this issue. Read more below, including how to correct the system settings causing these issues.
Users are not able to activate Office nor authenticate to Skype.
UNH IT has found this is may be a result of TLS 1.1 and 1.2 being disabled on the client machine(s). Making sure these two security settings are enabled will be essential in the coming months as companies start disabling support for TLS 1.0.
Enable TLS 1.1 and 1.2:
If you need assistance, or would like more information about these settings, please contact the UNH IT Service Desk at 603-862-4242.
System administrators continue to investigate this issue.
If you are experiencing these issues, please see the workarounds below.
Some faculty/staff are currently unable to access UNH resources via older versions of Outlook and Skype for Business. System administrators are aware of the issue and are working to resolve it.
In the interim, users can access UNH Exchange email via the Outlook Web App at https://exchange.unh.edu/
Users accessing these resources via Office 2016 or Office 365 ProPlus are not experiencing this issue. UNH IT recommends upgrading to the most recent version of Office, which is available to all UNH users under existing licensing agreements. To upgrade, please see below:
Managed Desktops (with Software Center):
If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.