Unplanned Service Interruption: SmartAuth Passcodes for WISE (SMS-Only)

Wednesday, August 1, 2018 - 9:08am

 Resolved on Wednesday, August 1, 2018 - 9:05am

AT&T resolved this issue on Saturday, 7/28, at 1:00AM.

 Updated on Friday, July 27, 2018 - 10:29am

System administrators are still working with the vendor to resolve this issue. 

Please note: this issue is not impacting all users. You may still attempt to receive your SmartAuth passcode via SMS/Text. If you do not receive the passcode, please use the Voice option, as indicated below.

 Posted on Friday, July 27, 2018 - 9:48am

Users attempting to access WISE are currently unable to get SmartAuth passcodes via SMS (text message). When logging into WISE, please select Voice instead of SMS/Text. Instructions can be found at: https://www.unh.edu/it/kb/article/logging-into-an-application-or-service...

System administrators are working with the vendor to restore access to SMS passcodes.

If you have any questions please contact the UNH IT Service Desk at 603-862-4242.