Unplanned Service Interruption: UNH Wireless: Evening Hours Slowness

Monday, September 18, 2017 - 11:08am

 Updated on Monday, September 18, 2017 - 11:08am

The report of slow download speeds in the evening on the wireless network has been escalated with our wireless vendor, Aruba. The UNH and Aruba team meet at length on Friday to discuss next steps and several members of the team worked over the weekend collecting data. Tonight Aruba will have several engineers on campus to collect more data which can be analysis in attempt to isolate the issue.
 
UNH has been assured by Aruba support that this incident has been escalated to the highest level is receiving visibility from the company’s president.

 


 Updated on Friday, September 15, 2017 - 8:25am

 

System administrators continue work on resolving this issue.


 Updated on Wednesday, September 13, 2017 - 8:55am

System administrators continue to investigate this issue.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.


 Posted on Tuesday, September 12, 2017 - 11:47am

UNH IT has identified an issue with the wireless network in some residence halls and academic buildings, predominantly during the evening hours. When network usage is at its heaviest, users in impacted buildings may experience slower download and upload speeds. 

UNH IT is working to resolve the issue. Updates will be posted on unh.edu/it as they become available.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.