Business Tools & Services

Business Tools & Services


Access Management

Access Management at UNH provides the services needed to request, add, approve, change, or remove access to UNH resources.

Advancement Information Services

Advancement Information Services refers to the software applications available to input, access, and produce reports for UNH alumni, parents, donors, and more.

Audiovisual Services

The UNH Audiovisual Services group manages over 180 technology enhanced teaching and learning spaces at UNH Durham. We provide equipment rental, system installation & repair, special events, and direct support services to faculty, staff, students, and patrons.

Business Process Automation

Business process automation provides the tools needed to better support your operation and service your clients.

Cloud Storage and File Sharing

Box @ UNH is a service which enables you to store, collaborate and share information. Box @ UNH uses the platform; a cloud-based solution that can be accessed through any device: desktop, laptop, phone or tablet.

Customer Relationship Management

The Customer Relationship Management service (CRM) enables UNH to manage its interactions with current and future customers.

Electronics Disposal

The UNH IT Safe Electronic Equipment Disposal (SEED) program provides for the disposal of UNH-owned surplus electronic equipment.

Enterprise Application Hosting

Application hosting of various Enterprise Applications in support of the UNH Business, student and faculty community.

File Sharing and Storage

UNH File Sharing provides file storage for individuals and workgroups.

File Transfer Services

File Transfer Services (FTS) provides the transfer of enterprise production data to and from known vendors or USNH deparments.

IT Service Management

Please select an IT Service Management (ITSM) service.

Job Scheduling

This service focuses on production job scheduling and monitoring, mainly through AppMan, and supports ECG and administrative departments.

Other Information Services

Please select a Non-Banner Information Service.

Process Improvement

By examining a process with the objective of creating efficiencies that optimize the customer's value and experience, the organization will gain speed of delivery and reduce risks to quality, thereby improving customer satisfaction.

Project Management

Select a Project Management service.

Reporting and Analytics

Reporting and analysis services for enterprise services and applications.

Self Service for Advancement Officers

Banner Self Service (Webcat) is self-service, administrative software enabling users to view, and in some cases update, administrative data. Advancement Officers can manage contact information with this service.


Microsoft SharePoint is a web application that facilitates collaboration and information sharing between users.

Storage Access Management

Kumo allows users mount Box @ UNH accounts and UNH fileshares as mapped drives, just like a C: drive. Kumo brings together the security and benefits of Box @ UNH with the convenience of a mapped drive.

Virtual Desktops (VDI)

Desktop virtualization is software technology that separates the desktop environment and associated application software from the physical client device that is used to access it.

Virtual Server Hosting (VMware)

UNH IT offers VMware-based server hosting to the UNH Community as part of our efforts to improve our computing environment and encourage environmental responsibility through efficient and effective use of resources.

Web and Mobile Services

UNH IT has a number of services related to building and hosting websites and mobile apps.

Web Surveying

UNH has licensed the Qualtrics Survey Research Suite, a Web-based survey and data analysis service. This license provides the UNH community with a set of powerful online survey and research tools, and allows an unlimited number of surveys and survey responses annually. Our license also includes Offline Survey capabilities for use with tablet or smartphone devices. All UNH students, faculty, and staff are permitted to use the service for coursework, research, and all other University-related business.

Windows Configuration Management

Configuration Manager is a management tool that allows you to focus on your work rather than on keeping your computer up to date and virus free.