February 13, 2018, by UNH IT Staff
In January, the UNH Project Management Office (PMO) launched a new Lean website, which provides the University community quick access to resources and information about Lean at UNH. This new site provides insight as to how Lean can benefit the University community, while also providing instructional templates and training opportunities. The new, mobile-friendly Lean website also provides:
Profiles of Lean Green and Black Belts
Ability to search for training facilitators across UNH and USNH to...
February 13, 2018, by Martin England
Box Notes Templates make fast work of organizing meetings, mapping projects, and preparing content. Box introduced Templates last fall, along with its new Notes Desktop app, available for Macs and PCs. Together, these new features add horsepower to Box Notes functionality.
Box Notes Templates include options for meeting agendas, calendars, project plans, project status, and even newsletter planning. You can also create and customize your own Box Notes Templates.
To access Box Notes Templates:...
January 24, 2018
On Monday, January 8, UNH Information Technology launched TeamDynamix (TDx) IT Service Management application and in its wake, introduced a new customer-focused tool - the TDx Client Portal - which allows clients to track and manage their own IT support tickets. TDx is already used across USNH to manage projects, service requests, and work assignments, this implementation represents IT’s ability to centralize some core operational functions into one application while increasing customer...
January 9, 2018, by UNH IT Staff
UNH Information Technology to Activate External Email Tagging January 16
Phishing is a top cybersecurity threat to UNH. Personally-identifiable information - the primary target of phishing attempts - which falls into the wrong hands can cause much financial and reputational damage to the University and its employees. Phishing attacks are often launched by including malicious attachments or links in an email. When recipients open these malicious attachments or click on the links, it can...
January 2, 2018, by UNH IT Staff
As part of an effort to continuously improve its customer service model, UNH IT is transitioning IT Service Management processing to TeamDynamix (TD) in early 2018. TD is already used across USNH to manage projects and time.
With the introduction of IT Service Management within TD, the process of troubleshooting and resolving IT issues will now include the most important stakeholder: you as our customer.
The USNH TD Client Portal will allow customers to track their support requests, whether...
November 6, 2017, by UNH IT Staff
USNH Purchasing has a campus agreement with Conway Office Solutions to provide multi-function devices, incorporating printing, scanning, faxing and photocopying functionalities, at an affordable rate to the UNH Campus. This service is managed by Printing and Mail Services.
The PrintSmart service includes the purchase, maintenance, toner, and support/driver access. Departments pay for paper/per page for the use of the device.
UNH IT provides a central print server for PrintSmart-enrolled devices...
November 6, 2017, by Martin England
In the Dark - Photo by M. England
Last week’s storm reminded us all of the fragile nature of our electrical and technological infrastructure. For those living in Southern New Hampshire and Maine, the storm took out power, internet, cable, and cell service for most. While generators can power houses, the same doesn’t hold true when it comes to internet service. Sure, reading by candlelight, playing Risk, and cooking on your grill is kind of romantic, but in this technology-dependent day...
October 16, 2017, by UNH IT Staff
Reputation means much in higher education. With the number of post-secondary school choices growing almost daily, a university's reputation serves as an all-important vehicle for attracting and retaining the best and brightest students, faculty, and staff both at home and abroad. Without safeguards and standards to monitor its web content, UNH risks reputational harm and inefficient and reduced effectiveness in student recruitment, academic and student life, and faculty and staff...
September 19, 2017, by UNH IT Staff
Card skimmers are becoming more prevalent. (Image courtesy of Flickr)
The use of credit and debit card skimmers to steal personal data is escalating globally. In short, thieves use these devices to steal account information off the card’s magnetic strip at pay terminals at gas stations and other self-service payment venues. They then use this data to make online purchases, create duplicate cards, and raid bank accounts.
While these skimmers can be difficult to detect, there are some...
September 13, 2017, by Stan Waddell
Effective and efficient delivery of network access is integral to the University community. It touches every part of daily life here at UNH, including residential life, academic delivery, and research. The UNH network can see devices that range from desktops, laptops, and smart phones to high performance computers and gaming consoles. Each of these devices carry their own types of connection and throughput needs.
The wireless network in the residence halls is now more modern and has faster...