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This FAQ addresses questions employees may have about technology resources, services, and equipment to enable the UNH workforce to work remotely. This page
will be updated with additional information as needed.
Are there IT requirements I must follow while working remotely?
Yes. Most requirements are common sense, but here are some of the parameters:
Can I take my UNH-issued computer or other devices home with me?
UNH employees can take their equipment home with supervisor approval. Equipment includes laptops, tablets, desktops, monitors, etc. It is the supervisor’s responsibility to track institutional assets that are removed from campus and ensure all assets are returned when remote work is no longer necessary.
Can I use my personally-owned computing devices to conduct UNH work while working from home or another location?
Using a UNH-owned device that has been configured to meet UNH’s security requirements is always the best alternative. If that option is not possible, UNH employees can use personal devices to conduct UNH business as long as the device meets the minimum information security requirements listed above.
What if I don’t have Internet access at home?
There are options to get Internet service from the following vendors if you are eligible.
How do I get technical assistance?
There are a variety of ways to get technical support including 24x7 support for myCourses (Canvas) and Zoom:
Is there an equipment loaner pool available to borrow a laptop or another device?
UNH has a limited number of laptops, cameras, and other equipment that can be used for employees who don’t have a UNH-issued device or whose UNH-issued device is in need of repair. Submit your request through https://unh.edu/ic. If the equipment is available for loan, you need to come to Dimond Library, Level G for pick up.
What is VPN and what resources require me to use it when I work remotely?
The VPN (Virtual Private Network) enables you to create a secure connection from your computer to UNH. We use Pulse Secure at UNH to provide the VPN. Follow Pulse Secure VPN – Installation Instructions to download the VPN to your computer. Follow VPN FAQ for the most common questions about this service.
Resources that require VPN:
BANNER systems (HR, Finance, SIS)
WISE for timesheet approval access
Tableau (non-public access)
How do I get any software I need on my personal device to work remotely?
What collaboration tools are available for use?
We support Microsoft Teams and Zoom for collaboration. Follow the links below for information on how to access both:
24x7 technical support is available for Zoom:
1) Call (888) 799-9666, or visit the Zoom Help Center.
2) See Zoom: Troubleshooting Tips to read about common issues when using Zoom.
How do I forward my UNH phone to another phone number?
Instructions for forwarding UNH phones to other numbers are available at https://telecom.unh.edu/apps/summit
How do I send my work voicemail to email?
If you have not opted into this service, go to https://telecom.unh.edu/apps/summit and click on “Make a Request” and select “Questions and Estimates” from the dropdown menu. In the request, indicate that you would like your voicemail to be sent to your email.