Need assistance? Call 603-862-4242
On January 14, 2020, Microsoft will stop releasing security updates and end free support for Windows 7. Microsoft and UNH IT are recommending all Windows 7 users upgrade to Windows 10 before this date. After the support has ended, your system will become more vulnerable to security risks and viruses. Microsoft will no longer provide support for software, security updates, and overall Windows 7 technical support. Read our previous article for a list of FAQs.
Although this deadline is a month away, UNH IT is here to help. Please choose from one of the following Windows 10 upgrade options:
I. Contact your departmental IT support staff
If your department has a dedicated IT person, they will be able to determine if you need to upgrade, and also ensure they store your files on Box before upgrading your device.
II. Visit the IT Depot for consulting and upgrade assistance
UNH IT invites you to visit the IT Depot located in the MUB 213A, Monday through Friday, 12:00 – 4:00 PM for help. We will provide and review the documentation on how to self-upgrade, or you may choose to drop your computer off and have IT perform the upgrade. We offer loaner laptops on a first-come, first-serve basis.
UNH IT has documentation to help you through the process. Upgrade instructions are available in our knowledge base at https://td.unh.edu/TDClient/KB/ArticleDet?ID=2089 Keep in mind, not all software is compatible with Windows 10. Please be sure to check Microsoft’s website for more information. The upgrade process may take up to three hours. Please plan accordingly.
If you are new to Windows 10, UNH offers Linked-In Learning online training to familiarize yourself with this operating system. More information on accessing Linked-In Learning is available at https://td.unh.edu/TDClient/KB/ArticleDet?ID=455. Once logged in, search for Windows 10 for a list of training courses.
Questions? Please contact the UNH IT Service Desk at 603-862-4242.