UNH IT PMO Introduces Business Relationship Management

January 8, 2019

by UNH IT Staff

Cindy Cargill, UNH Business Relationship Manager

The UNH IT Project Management Office (PMO) introduced Business Relationship Management to maximize the value of the University technology portfolio. Business Relationship Management is designed to foster strong peer-to-peer relationships between Information Technology organizations and departmental technology users across UNH.

Business Relationship Management requires the oversight of a dedicated Business Relationship Manager (BRM), who assists with vendor due diligence review, financial assessment, requirements matching, security considerations, and assessment of IT resource requirements from vendor review through implementation. The BRM also guides departments to leverage the most appropriate existing IT services and products available across UNH and USNH or engage a new vendor through the procurement process.  

Following new software implementation, the BRM offers Service Management lifecycle consulting. This process includes defining who will manage accounts, how upgrades are implemented, end-user communications, success metrics, the total cost of ownership, security, and vendor relationship management.

UNH IT PMO hired Cindy Cargill in 2017 to fill the role of Business Relationship Manager (BRM), who reports to both Academic Affairs and IT to ensure the needs of all parties are evenly represented. Cindy started at UNH in 2011, leading a team of developers and project managers in AT. Cindy is a Business Relationship Management Professional (BRMP®), a Lean Six Sigma Green Belt and completed an MS in Project Management. Over the past year, Cindy focused on several strategic projects, collected data on the university’s current software portfolio, and developed processes and resources for software acquisition and management. 

As most technology projects are complex and cross-functional, a consulting engagement is the best way to start a project.  Please reach out to Cindy for support before contacting vendors and service providers, as solutions may already exist or be under consideration.

The BRM developed a short survey to learn more about technology and identify unmet needs at UNH.  If you are involved in technology,
please take a few minutes to complete this survey.

Go to the UNH IT Service Catalog for more information or to request service

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