Changes to Voicemail System Coming Soon

March 27, 2018

by UNH IT Staff

Microsoft has announced July 1 as the end of support date for a critical part of our infrastructure that is used to connect our third-party telephone (PBX) system to Exchange Online Unified Messaging. Exchange Online Unified Messaging is the system we currently use to translate phone messages to email messages.

This announcement has forced UNH IT to find a new solution for voice messaging. Over the past several months, UNH IT has evaluated various voicemail platforms and has selected a product by AVST.

As with any new service, things may not operate as they previously did. As an example, the new system will still deliver a .wav file/audio message to your Microsoft Exchange mailbox but if you decide to activate the speech to text transcription when you initially determine your preferences, you will receive a second email that contains the actual transcription. Two emails may appear as a step backward but, the option of having a voice only message, or a voice message and an email, is considered to be a feature by many vendors. It is a desired feature that many at the University have requested.

To minimize the impact to you, the voicemail migration will be incorporated with the migration to Office 365 (O365). O365 will save the University money while providing you with enhanced functionality and eliminating the email storage quota.

The timeline for the migration is not finalized but you can expect to see more communications over the next few weeks. Logistics of this migration are being worked out now but it could begin as early as May. You can be assured that every effort will be made to minimize disruption to our clients.

If you have any questions or concerns please contact us at: Telecom@unh.edu

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