TeamDynamix Client Portal Will Help Streamline IT Support Requests

January 2, 2018

by UNH IT Staff

UNH - Founded 1866

As part of an effort to continuously improve its customer service model, UNH IT is transitioning IT Service Management processing to TeamDynamix (TD) in early 2018. TD is already used across USNH to manage projects and time.

With the introduction of IT Service Management within TD, the process of troubleshooting and resolving IT issues will now include the most important stakeholder: you as our customer.

The USNH TD Client Portal will allow customers to track their support requests, whether submitted via phone, web form, in-person, or chat. This portal is fully searchable, and will display all support requests entered into the new ticketing system, no matter their status.

USNH staff, UNH students, and UNH faculty will be able to use the TD Client Portal to:

  • Withdraw Requests – This feature is especially useful if clients are able to troubleshoot and fix an issue on their own.
  • Add attachments – Clients can now add valuable information to a support request such as screenshots.
  • Alerts – Emails clients every time a major change is made to their request (for example, a ticket is completed).
  • Comment – Clients can add comments to a support request.

Clients can also use the TD Client Portal to view past issues and resolutions, which may save the need to contact UNH IT again for the same problem

Stay tuned for a future IT announcement on when the IT Service Management transition to TD is complete and when the TD Client Portal will be available.

 

 

 

 

 

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