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On Monday, January 8, UNH Information Technology launched TeamDynamix (TDx) IT Service Management application and in its wake, introduced a new customer-focused tool - the TDx Client Portal - which allows clients to track and manage their own IT support tickets. TDx is already used across USNH to manage projects, service requests, and work assignments, this implementation represents IT’s ability to centralize some core operational functions into one application while increasing customer engagement.
To access the TDx Client Portal, go to https://td.unh.edu/TDClient/Home and login with your UNH username and password, and then choose My Tickets. This new system allows clients to check on the status of their support requests and update the requests, whether submitted via phone, web form, in-person, or chat. This portal is fully searchable, and will display all support requests entered into the new ticketing system, no matter their status. Clients can also use the TDx Client Portal to view past issues and resolutions, which may save time in solving a problem previously encountered.
USNH students, faculty, and staff can now use the TDx Client Portal to:
If you are interested in learning more about IT Service Management at UNH, submit a question.