Learn How to Manage Your IT Support Requests with the Client Portal

January 24, 2018

On Monday, January 8, UNH Information Technology launched TeamDynamix (TDx) IT Service Management application and in its wake, introduced a new customer-focused tool - the TDx Client Portal - which allows clients to track and manage their own IT support tickets. TDx is already used across USNH to manage projects, service requests, and work assignments, this implementation represents IT’s ability to centralize some core operational functions into one application while increasing customer engagement.

To access the TDx Client Portal, go to https://td.unh.edu/TDClient/Home and login with your UNH username and password, and then choose My Tickets. This new system allows clients to check on the status of their support requests and update the requests, whether submitted via phone, web form, in-person, or chat. This portal is fully searchable, and will display all support requests entered into the new ticketing system, no matter their status. Clients can also use the TDx Client Portal to view past issues and resolutions, which may save time in solving a problem previously encountered.

USNH students, faculty, and staff can now use the TDx Client Portal to:

  • Comment – Clients can add comments (i.e. updates, new information, additional inquires) to a support ticket.
  • Add attachments – Clients can now add valuable information to a support request such as screenshots.
  • Alerts – Emails clients every time a major change is made to their request (for example, a ticket is completed).
  • Withdraw Requests – This feature is especially useful if clients are able to troubleshoot and fix an issue on their own.

If you are interested in learning more about IT Service Management at UNH, submit a question.

 

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