Legitimate Email: Subject = Mandatory UNH Password Change Required

May 16, 2017

by UNH IT Staff

The following is a legitimate University communication sent by the Information Security Services (ISS) team.

The subject is "Mandatory UNH Password Change Required" and the sender is IT.Security (info.sec @unu.edu).

Email Text

UNH IT was recently alerted that your UNH email account and associated password were publicly posted on a website. 

As a result, you need to change your UNH password by 5pm tomorrow.  We understand that changing your password can be challenging and apologize for any inconvenience.  

Information on how to change your password can be found in the UNH IT KB -  https://www.unh.edu/it/kb/article/how-do-i-change-my-ad-password.html 

Failure to change your password within this window will result in the securing of your UNH account.  If your account is secured, you will not be able to access any UNH computing resources, and you will need to do one of the following to get your access restored:

  • Call the UNH IT Service Desk at 603-862-4242 between 7:30 AM and 5:00 PM Monday - Friday
  • Visit the Academic Technology Support Center in Dimond Library between 8:00 AM and 5:00 PM Monday - Friday

In the event you need to restore your account over the weekend, you can leave a voicemail at the Service Desk (603-862-4242) between the hours of 9:00 AM – 4:30 PM on Saturday May 20th and Sunday May 21st and a Service Desk technician will return your call within 2 hours and provide assistance in recovering your account.  This extended weekend coverage is limited to assisting users with secured account restoration.

Thank you for your assistance in helping to keep the University secure.

UNH Information Security Services (ISS)





Please Note: UNH IT knows that phishing attempts occur. Valid UNH IT communications never ask for personal or identifying information. If you are concerned about the validity of this communication visit The Phishbowl (https://www.unh.edu/it/the-phishbowl​)  or contact the UNH IT Service Desk at 603-862-4242 for verification.​​​


Bookmark and Share