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Headline Story
ET&S Teams from PSU and UNH Partner to Upgrade DegreeWorks
June 1, 2020, by UNH IT Staff
The benefits of unifying all University System of New Hampshire (USNH) IT departments to one Enterprise Technology & Services team is already paying off as evidenced by the recent DegreeWorks software application upgrade at PSU.
This spring ET&S pulled resources together from the University of New Hampshire (UNH) and Plymouth State University (PSU) for a DegreeWorks upgrade, saving more than $80,000 in external consultation fees.
DegreeWorks helps students graduate on time by mapping out which courses they should take to receive a degree in their major. It also assists advisors in supporting students by providing them with detailed information about a student’s progress, so they can provide advice and suggestions on how students can best achieve their goals.
Plymouth State University has leveraged DegreeWorks since 2011, while UNH has used it since 2013.
IT staff at both PSU and UNH have traditionally worked independently in the past to manage...
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ET&S Begins Zoom-capable Classroom Project
May 26, 2020, by UNH IT Staff
Marshall White, the new ET&S director for learning and collaboration space technology, surveys a classroom at Keene State College as part of the Zoom-capable classroom project.
Technology upgrades in 73 classrooms across University System of New Hampshire (USNH) institutions this summer will add flexibility for students and faculty in response to the coronavirus pandemic. Enterprise Technology & Services (ET&S) audio-visual services staff is partnering with...
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UNH Telcom Provides Critical Internet and Phone Services During COVID-19
April 28, 2020, by Enterprise Technology & Services Staff
UNH Telecom Technician Tim Farris installs a wireless access point in a dorm room during the COVID-19 shutdown.
Helping to support critical university infrastructure, UNH Telecom has maintained a presence on campus throughout the COVID-19 shutdown.
Since mid-March, five team members have been working on campus projects that have allowed them to follow social distancing and safety guidelines established by the Centers for Disease Control. UNH Telecom is responsible for campus wireless...
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Help Desk Groups Serve as Forward Scouts for the Formation of Enterprise Technology & Services
April 21, 2020, by Enterprise Technology & Services Staff
Teams from across the University of New Hampshire System (USNH) have started meeting as the new Enterprise Technology & Services (ET&S) begins to take shape. New service lines within ET&S will integrate existing services across all USNH campuses, including Keene State College (KSC), Granite State College (GSC), Plymouth State University (PSU), the University of New Hampshire (UNH), UNH Franklin Pierce School of Law, and UNH Manchester.
Help desk services is one of the initial...
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Instructional Continuity: Helping Faculty and Students Transition to Online During COVID-19
April 21, 2020, by Enterprise Technology & Services Staff
Setting Up the Starting Blocks
President Dean’s announcement had come during spring break, and many faculty took the opportunity to stay local and gain their online instructional bearings.
AT kicked off faculty engagement with a series of informational meetings, followed by break-out sessions to help faculty revise their course syllabuses. An online Instructional Continuity course also was launched to provide faculty with easy access to the resources they might need.
In short, the faculty...
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Remote Support for Academic Software and General IT Questions
March 23, 2020, by UNH IT Staff
With all UNH classes going online for the spring semester, the demand for academic software support is on the rise. The Academic Technology Support Center (ATSC) is offering general and special software application support via Zoom to help ease the burden on faculty and students. Please see the schedule below for specific software application assistance. The ATSC is also offering remote virus removal, too.
To access support:
From your smartphone or tablet:
Open the Zoom app.
Sign-in using...
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UNH Password Changes Suspended Until Further Notice
March 20, 2020, by UNH IT Staff
Because of the abrupt shift to working remotely and all learning online, UNH suspended the requirement for password changes until further notice. Please do not attempt to change your password while off-site.
If you have received an email telling you to change your password, you should ignore it. University-owned computers are connected with your accounts and changing the password while not on the university network can cause access issues. UNH will notify everyone before resuming a regular...
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Frequently Asked Questions: Meeting Technology Needs for Working Remotely
March 20, 2020, by UNH IT Staff
This FAQ addresses questions employees may have about technology resources, services, and equipment to enable the UNH workforce to work remotely. This page
will be updated with additional information as needed.
Are there IT requirements I must follow while working remotely?
Yes. Most requirements are common sense, but here are some of the parameters:
Use university-issued equipment when possible (e.g., university laptops)
The equipment must meet the following minimum UNH...
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Kaltura Player Reduction
February 25, 2020, by Alicia Medros
Whenever you embed a video into my Courses through the text editor (in an assignment, discussion forum, quiz description…) the video is “wrapped” in a player. The same goes when you add it to your Media Gallery, PowerPoint presentation or website. Over time these players have evolved to better serve users and not all historical videos have been updated to use the more modern, accessible players.
To better support all users interacting with video at UNH many historical players will be...
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Skype for Business is Upgrading to Microsoft Teams
January 22, 2020, by UNH IT Staff
UNH will be switching chat platforms this summer. Microsoft is discontining the use of Skype for Business and is replacing it with Microsoft Teams.
Microsoft Teams is a chat-based workspace in Office 365 that makes it easy to have conversations, share files and collaborate on documents, and get work done with teams across the organization. Microsoft Teams lets you work in a natural, conversational way — with everything you need in one place — available anytime, on any device.
For...
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USNH Password Policy
January 21, 2020, by UNH IT Staff
To: All USNH EmployeesFrom: Bill Poirier, USNH Chief Information OfficerDate: January 17, 2020Subject: USNH Password Policy
The USNH Password Policy (linked below) unifies password management requirements, processes, and technical policy to enforce access management controls across all USNH institutions. This policy was approved by the USNH Admin Board and becomes effective on January 20, 2020.
For most employees, compliance with this policy doesn't require any immediate action. Your...
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