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UNH IT Knowledge Base Upgrade Brings New Look and Improvements
August 8, 2019, by UNH IT Staff
The UNH IT Knowledge Base had a new look and many improvements.
UNH IT has migrated its online Knowledge Base (KB) to our TeamDynamix environment to better serve our customers. The new KB allows University community members to search for answers to commonly-asked questions regarding and to gain self-help information about many of the applications and technologies used on campus and is available 24/7/365 from any device connected to the internet.
The KB has a new look and feel and connects directly to our ticketing support system, making it easier for our support technicians to distribute to customers the same information they use to resolve technology issues. Categories are more prevalent, while features like ‘Popular Articles’ and ‘Recent Articles’ are still available. You can also search on ‘Popular Tags’ now, too.
Bookmarks and links to the previous KB will be redirected to the latest version to help you transition any favorites you might have saved or...
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2019 UNH IT Back to School Weekend Hours
August 14, 2019, by UNH IT Staff
Welcome back, students, faculty, and staff! UNH Information Technology (IT) and Academic Technology (AT) provide and support technology for your academic and social lives at UNH. Here are the hours for UNH IT and AT services and support during 2019 move-in weekend:
Service
Description
Location or phone
Friday, 8/23
Saturday, 8/24
Sunday, 8/25
AT Support Center
In-person support
Third floor - Main Level
Dimond Library
8:00AM-5:00PM
10:00AM-4:00PM
10:00AM-4:00PM
AT On-site Support
IT...
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2019 Student Technology Checklist for New and Returning Students
August 12, 2019, by UNH IT Staff
Photo by Jeremy Gasowski, UNH Communications and Public Affairs
Welcome new and returning UNH students!
UNH Information Technology and Academic Technology provide and support technology for your academic and social lives at UNH.
For new students, we mailed you a Technology Checklist for New Students in spring. In case you missed it, visit the UNH IT Checklist Task Center at my.unh.edu. Many of the items below can be completed by accessing this checklist.
In preparation for the...
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UNH IT Reviews the UNH Computer Purchasing Program
July 10, 2019, by UNH IT Staff
The UNH Computer Purchasing Program was first introduced in January 2019 and provides students, faculty, and staff with educational discounts on computers and tech supplies.
Over the past six months, the UNH community experienced a paradigm shift from a brick-and-mortar computer store to an online shopping experience. With this switch, self-service shopping for UNH department computers has become a mainstay and reliance on direct contact with an off-campus vendor is required. The...
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New Features and Improvements to Box@UNH
July 9, 2019, by UNH IT Staff
There have been several improvements to Box @ UNH, including new features and updates to its functionality.
Box Feed: Box Feed is a new feature introduced in the Box @ UNH web interface on http://unh.box.com. Box analyzes the files, folders, and collaborators you and your team interacts with the most to show you the most relevant activity on your data. Your feed can be customized to sort data differently, or hide activity that you don’t want to see, or don’t want others to see.
Learn more on...
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Security Alert: BlueKeep Campus-Wide Remediation Actions
July 9, 2019, by UNH Information Security Services
Overview
On May 14, 2019, Microsoft announced a zero-day vulnerability impacting some computers with older Microsoft operating systems called BlueKeep along with patches to address the vulnerability. BlueKeep has the potential to be very dangerous as it allows an unauthorized user to connect to and control a vulnerable device, like a desktop or a laptop, without the involvement or knowledge of the device’s user. This capability means that an attack exploiting this vulnerability is “wormable”...
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Unplugged: Seacoast Digital Fast Kicks Off This Weekend
April 25, 2019, by UNH IT Staff
Do screens rule your life? Recent studies point to the links between excessive screen time and obesity, irregular sleep, behavioral problems, and impaired social skills (source: https://www.health.state.mn.us/people/tvviewing/index.html). We all romanticize for the days of holing up in a lakeside cabin to enjoy birdsongs, fresh air, and dense novels. But is pulling the plug on laptops, televisions, and mobile devices really the key to a happier, healthier life...
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Lean and Six Sigma Courses Count Towards MPA
April 25, 2019, by UNH IT Staff
The Carsey School of Public Policy offers a Master of Public Administration (MPA) degree program at UNH. This program offers students to acquire the skills necessary to excel in nonprofit and government management, including “the tools of leadership, program evaluation, budgets, planning, personnel, collective bargaining, and policy analysis.”
Recently, the Carsey School announced it will allow those who acquired a Lean Green and Lean Black Belt Certification through UNH or the State of New...
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SmartAuth for WebCat Coming this Fall
April 25, 2019, by UNH IT Staff
SmartAuth Registration begins May 1, 2019. Required use to log into Webcat begins August 12, 2019. SmartAuth is USNH’s multi-factor authentication service that acts as an additional layer of protection for your digital identity. Improving the security of your digital identity provides more protection for UNH data, systems, and services.
Multi-factor authentication, which is also called 2-step verification, basically means you need to verify your identity using more than one method. Today...
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The Eyes Have It: Pomy App for Mac OS and Windows
April 17, 2019, by UNH IT Staff
The average computer user blinks seven times a minute, the normal rate is twenty times per minute. This can cause Digital Eye Strain (DES).
As anyone who spends their days peering into a computer screen for 6-8 hours can attest, the struggle to keep your eyes from feeling strained and bleary is real. In fact, at the end of most days, it feels like we stared directly into a solar eclipse for an extended time, and find ourselves venturing to our cars in a catatonic, hypnotized state. ...
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UNH IT Introduces New Antivirus for Macs
March 18, 2019, by UNH IT Staff
UNH introduces ESET - antivirus for institutionally-owned Macs.
On March 8, UNH IT rolled out a new antivirus for institutionally-owned Macs called ESET. The previous vendor – Microsoft – discontinued use and development of their System Center Endpoint Protection (SCEP) 2012 (effective March 2019) and partnered with ESET to provide the new antivirus program to be an equivalent of SCEP. According to its website, ESET provides comprehensive Endpoint Protection for macOS with low system...
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