Lean Summit

  • Lean NH logo
  • jar of loose change
    Change Counts: 2016 New Hampshire's Fourth Annual Lean Summit

    Friday, March 4, 2016 at the University of New Hampshire

  • Governor Maggie Hassan
    Just Announced

    We are pleased to announce that Governor Maggie Hassan or a member of the Executive Branch are scheduled to speak at the Lean Summit.

  • Victoria Dutch, UNH VP of Enrollment Management
    Keynote Speaker: Victoria Dutcher UNH Vice President of Enrollment Management

    Victoria Dutcher, UNH Vice President of Enrollment Management is slatted to be the Keynote Speaker at the 2016 Lean Summit

  • Leaving the Driving to US!

    Coming from Concord?  Don't feel like driving?  Let us do the work.  Click on Getting Here and get all the details.

  • Lean Culture Award Winners - IT Client Service Team

    Lean Culture Award was awarded to IT Client Service Team  - Congratulations to the team for their great work. 

  • Lean Project Award Winners - Gift Agreement Processing

    Congratulations to the team for their great work.

  • Operational Efficiency Award Winners - Mobile TO-GO

    Congratulations to the team for their great work. 



University of New Hampshire and the NH Lean Network

Presents: "Change Counts"

2016 New Hampshire's Fourth Annual Lean Summit

Friday, March 4, 2016

9:00 am - 3:30 pm






There is no open registration at this time - Watch for future Summit Information coming in late 2017

Register Today!  

Attendance is FREE and open to all UNH faculty and staff; USNH staff; Keene State College, Plymouth State College and Granite State College faculty and staff;  State of NH employees and affiliated non-profits.

Seats are limited so register early.

Click Here to Register


Getting Here


Driving Directions:

Click the link for directions to UNH:  https://www.unh.edu/main/map

Click the link for directions to the Memorial Union Building (MUB): http://unhmub.com/about-us/mub-map-location-durham

GPS / Navigation:  Enter 8 Mill Road, Durham, NH

When you arrive on campus follow the Lean Summit signs to Mill Road Visitor Lot 

ADA/Accessible Parking is located in Lot C as well as in front of the Memorial Union Building directly off of Main Street


FREE Parking will be available in Mill Road Visitor Lot - Follow Lean Summit Signs to the Parking Lot
Upon arrival in the Mill Road Visitor Lot please park and then proceed to the payment kiosk and enter the following code for your FREE parking: 0304
Place the printed receipt on your dash and follow the signs to the Lean Summit in the Memorial Union Building


Do Not park at the Durham Market Place or in Staff/Faculty Parking Lots

ADA/Accessible Parking is FREE and located in Lot C as well as in front of the Memorial Union Building directly off of Main Street


For those who want to attend the event but don't want to drive; Sit back, we've got it.  A UNH Wildcat Transit Bus with a limited number of seats are available for FREE from Concord to Durham and includes a return ride from Durham to Concord

Preregistration is required by emailing Dagmar Vlahos at dagmar.vlahos@unh.edu

Seats are limited to the first 38 who request a reserved seat by emailing dagmar.vlahos@unh.edu - You will receive an confirmation that you will need the day of the event.   

A confirmed preregistration is required to ride the bus and only those with a confirmation can ride this bus to and from the event.  Angela Linke from the State of NH DOT will be the Bus Contact when you arrive at the bus and on the return trip.  

Bus will arrive at New Hampshire Department of Transportation, 7 Hazen Drive in Concord NH at 7:00am with a departure time of 7:15 am arriving at UNH in Durham at approximately 8:15 am

Return trip leaving UNH Durham at 3:45 pm arriving in Concord at approximately 4:45 pm; if you are signed up for the bus but will not be taking the return trip please contact Angela Linke or Dagmar Vlahos prior to the end of the Summit as the bus will wait for all riders before it departs.  

For those who live near the Rochester, NH area there is a UNH Transit Bus that you can ride for FREE on the day of the event.  Just show your Lean Summit registration confirmation .  *Please note that pick up and drop off times are according the the Wildcat Transit Route Schedule and not affiliated with the Lean Summit start and ending times.

Click the link for more details such as pick up times and locations :   https://www.unh.edu/transportation/route-125x-rochester

You will want to get off at Holloway Commons - Main Street and proceed into the Memorial Union Building - Follow the Lean Summit signs to the event location


The event will be held at the University of NH (UNH) in the Granite State Room, Memorial Union Building - Follow the Signs to the Lean Summit




8:00 a.m. 


 Doors open, registration, networking

9:00 a.m.


 Welcome, Opening Remarks:  Governor Maggie Hassan 



Speakers:  Stan Waddell - UNH CIO, Commissioner Goulet - Commissioner of DOIT, Victoria Dutcher - UNH VP of Enrollment Management

10:00 a.m.


 State of NH Awards

10:45 a.m.


 Break, network, visit storyboards

11:00 a.m.


 UNH Awards

12:00 p.m.



1:00 p.m. 


 Table-Top Lean Project

1:30 p.m.


 Panel Discussion: Lean Culture & Organizational Alignment



 Break, network, visit storyboards

3:00 p.m.


 Closing Speech, Christopher Clement - UNH VP Finance and Administration




Opening Remarks:

Stan Waddell, University of New Hampshire, Chief Information Officer (CIO)

Stan joined the university’s office of finance and administration in May 2015 as the chief information officer.  He brings extensive experience in higher education information technology.  Prior to arriving at UNH, he was at the University of North Carolina at Chapel Hill since 2010, serving as UNC’s chief technology officer and assistant vice chancellor for the infrastructure/operations and communications technology divisions of the information technology services department. Prior to his time at UNC-Chapel Hill, he served as chief information security officer for the University of Texas Southwestern Medical Center in Dallas.

Governor Maggie Hassan or  a member of the Executive Branch 

Now in her second term, Governor Hassan is focused on bringing people together to build a stronger, more innovative New Hampshire, with more good jobs that can support a growing middle class and where all of our citizens are included in our shared success and prosperity.  

State of New Hampshire Lean:

"Encouraging innovation in how the State of New Hampshire provides essential public services is a critical aspect of maintaining fiscal responsibility and protecting taxpayer dollars. I strongly support the continued use of Lean process improvement tools as a proven means to ensure that public funds are used as efficiently and effectively as possible. We owe the citizens of the Granite State a government that is committed to eliminating waste. By focusing on collective problem-solving in order to deliver services as efficiently as possible, Lean is helping us build a stronger, more innovative New Hampshire." - Governor Maggie Hassan


Victoria Dutcher, University of New Hampshire, Vice President of Enrollment Management

Victoria Dutcher joined the university in June of 2015 as the vice president of enrollment management. This is a new position reporting directly to the president responsible for undergraduate and graduate enrollment across all three UNH campuses. The admissions office, financial aid, the registrar’s office and institutional research will report to Dutcher.

Throughout her 25-year career in college and university enrollment Dutcher has worked with more than 100 institutions across the U.S. as well as two in Canada and two in Europe in strategic enrollment management. After establishing successful enrollment track records in full-time campus positions, she entered the consulting field 15 years ago, eventually becoming vice president of consulting services at Noel-Levitz and then president of Williams and Company.

Over the last 15 years as a consultant, Dutcher successfully led numerous enrollment efforts that reduced budget deficits, increased applicant pools and yield, and helped meet or exceed a variety of institutional goals. She has also served as the chief enrollment officer at several institutions during leadership transitions. Dutcher earned her bachelor of arts in marketing and management from Siena College and her MBA from the University of Massachusetts Amherst.



Vicki Quiram - State of NH - Commissioner, Department of Administrative Services

Vicki currently serves as the Commissioner of the Department of Administrative Services (DAS). Previously she was the Assistant Commissioner at the New Hampshire Department of Environmental Services, Quiram has more than 20 years of management experience in the public sector. She has previously served as the Public Works Director for the Town of Westwood, Massachusetts, as the Assistant Public Works Director and Utility Director for the City of Ventura, California, and as a Senior Program Administrator/Manager for the Ventura County Watershed Protection District in Ventura, California.

Panel Participants:

Bonnie A. Baker, Director, Martin's Point Management System (MPMS) Martin's Point Health Care, Portland ME

Bonnie has experience in facilitating team-based change initiatives for organizational improvement and developing and delivering Lean continuous improvement education programs. She is passionate about helping teams analyze complex problems and build relationships to implement solutions that delight customers and drive innovation.


Chief Paul Dean, University of New Hampshire Police Chief, Durham, NH

Paul H. Dean is the Chief of Police -Executive Director of Public Safety and Vice President for Student and Academic Services for the University of New Hampshire. Chief Dean is a 30 year veteran of law enforcement and holds a Master’s of Science in Leadership and, Bachelors of Science with honors in Criminal Justice Management from Granite State College. Chief Dean is a graduate of the 186th Session of the FBI National Academy in Quantico, VA and The Babson College Command Officer Training program in Wellesley MA.


Amanda Grappone Osmer, Fourth Generation,  Grappone Automotive Group, Concord, NH

Amanda Grappone Osmer was 16 years old when she first started working at the auto dealership her great-grandfather founded in 1924. She worked in every department, cleaning engine parts, filing, delivering mail, changing oil. She is the fourth generation of Grappones to help lead the family dealership.  Amanda graduated summa cum laude from the University of New Hampshire, where she studied humanities and German and spent nearly a year on two separate trips to Germany. After college, she worked in North Carolina's Blue Ridge Mountains for Outward Bound, a nonprofit educational program that promotes team building and character development in the wilderness.


Denis Goulet, Commissioner of the Department of Information Technology, State of New Hampshire, Concord, NH

Denis was the Director of Development for the software development firm Allscripts Healthcare Solutions, he has nearly 30 years of private-sector IT experience in industries such as health care, high technology and manufacturing.  Denis was the Vice President of Information Technology from 2004 to 2010 at Progressive Software Corporate, where he also previously worked as the Director of Information Systems, the Director if E-Business and the Director of IT Operations.

Closing Speech:

Christopher Clement, University of New Hampshire,  Vice President of Finance and Administration

Chris has nearly two decades of experience in the private sector as well as six years of service to the state of New Hampshire, most recetly as commissioner of the Department of Transportation.  As transportation commissioner for the state, Chris gain experience in the creation and implementation of strategic approaches to lean business processes, worked with cross-functional work teams, and developed strategic initiatives and meaningful performance measures.

Lunch Options

Lunch is not included at the event. Attendees are responsible for their own lunch. However, there are several options available including:

  • Holloway Commons:  ALL you can eat Buffet located in the Memorial Union Building just steps away from the event

    • Pre-purchase your tickets the day of the event at the time of registration or at the morning break at a discounted rate of $9.00;
    • If purchased at lunch the price increases to $11.00 plus applicable tax
    • Form of payment includes cash/check or credit card (must go to Holloway Commons to have payment processed)
  • Food Court: The Food Court is located adjacent to the Granite State Room on the 2nd level of the Memorial Union Building
    • A variety of prepared food and beverages are available for purchase
  • BYOL (Bring your own lunch):  Plenty of seating available to enjoy your lunch



Is WiFi available at the Granite State Room at UNH? If so, how do I connect?

Yes. WiFi is available for guests to the University of New Hampshire. To connect, choose 'UNH-Public' and follow the on-screen instructions.

who do i contact if i have questions about the event?

UNH - Dagmar Vlahos - Email: Dagmar.Vlahos@unh.edu or call 603-862-4962

State of NH - John MacPhee (DHHS) - Email:  John.S.MacPhee@dhhs.state.nh.us

what can i expect from the 2016 change counts summit?

1.  Unbeatable networking opportunity - Learn from other Lean Practioners 

2.  Apply what you learned when you return to work Monday morning

3.  Celebrate the Lean successes with my Lean peers

4.  Motivation to improve/charge your Lean battery

how do i follow the event on social media or how can I share the days events via social media?


Follow UNH Lean on Twitter at UNHLean

is there a way i can see who attended the lean summit?

Yes, an attendee list will be provided the day of the event for those who indicated at the time of registration to have their names included on the attendee list.


ADA/Accessible (FKA Handicap) parking is available in Lot C as well as in front of the Memorial Union Building.  

State-issued walking disability plates and/or placards are required in all UNH ADA/Accessible spaces. 

The Memorial Union Building has elevators within the building for those requiring them.  Lean Summit signs will direct you to the elevators as well as the location of the event.


The attire for the summit is Business Casual.  



2016 UNH Award Winners:

Lean Culture Award - UNH - IT Client Services Team - Manager Diane Byron

Lean Project Award - Gift Agreement Process 

Project Team:  

Sponsor:  Misty McCarty

Project Manager:  Lindsey Dupont

Project Team:  Theresa Curry, Brenda Mullaney, Jim Doyle, Dorothy Sanseverino, Robin Heiser, Marie Carey, Michael McCarthy, Celine Austin, Betty Schmid, Lee Frank, Gina Damiano, Amanda Haney

Operational Efficiency Award - Mobile To-Go 

Project Team:  

Sponsor:  Larry VanDessel

Project Manager:  Mike Pirkl

Project Team Lead:  Jane Vaughn

Project Team:  Tracy Boyle, Laurie Cilley, John Dube, Derek Huppe, Ray Benedict, Glen Whiteneck, Keith Tebo, Jeremy Long, Sam Lingeman, Matt O'Keefe, Scott Lindquist, Todd Webber, Mike Mason, Carol Whitten, Marc Labrie, Scott Healey, Val Lebrun


UNH has a tradition of innovating, optimizing, improving, and streamlining how we work. We also have a habit of not celebrating the good work we do. Let’s change that!

We will recognize and celebrate improved customer satisfaction, time savings and reduced cost. The event will showcase UNH projects that strive for continuous improvement and will award winners in the categories below.

If you haven’t already be sure to register for the FREE 2016 Lean Summit by clicking the register button above.

 Award Categories and Criteria:




How to Apply

Lean Culture Award

(Departmental Award)



Be a UNH department

Participation in  UNH Lean training

Evidence of department Lean engagement 

For example:

                 % of employees trained,

                 # of Lean Projects completed or                         underway

Description of the adoption and use of Lean practices and process improvement within your department


Complete a one-page narrative of how your department meets the criteria for the Lean Culture Award

Lean Culture Award Form

Lean Project Award

(Project Award)



A UNH Lean project that has demonstrated process improvements between 1/1/2014 through present day


Project demonstrates one or more of the following:

     Decreased process cycle time

    Cost savings

    Increased customer satisfaction or               service


Complete the Lean Project Award Form

Lean Project Award Form

PMO will reach out to help create a storyboard to share at Lean Summit

Storyboard Sample 1

Storyboard Sample 2

Operational Efficiency Award

(Project Award)




A UNH project that did not necessarily follow Lean methodology, however demonstrated process improvements between 1/1/2014 through present day

Project demonstrates one or more of the following:

    Decreased process cycle time

    Cost savings

    Increased customer satisfaction or                service

Complete the Operational Efficiency Award Form

Operational Efficiency Award

PMO will reach out to help create a storyboard to share at Lean Summit

Storyboard Sample 1

Storyboard Sample 2


Submit the completed form via email to Dagmar Vlahos, Project Management Office at Dagmar.vlahos@unh.edu.  If you have any questions Dagmar can be reached via email or at 862-4962.

Submissions are due by close of business on or before Friday, February 12, 2016.


Thank you all for your participation and for what we expect will be a fine group of award submittals. 

See you on Friday, March 4, 2016 at the University of New Hampshire in Durham.

"Change Counts"

Friday, March 4, 2016

Registration and Networking begins at 8:00 a.m. with opening remarks beginning promptly at 9:00 a.m.

Event runs from 9:00 a.m. to 3:30 p.m.

Granite State Room, Memorial Union Building

83 Main Street | Durham | New Hampshire


Follow us on Twitter:

#ChangeCountsNH or #UNHLean

Join the Conversation