Help, Support, & Training Sub-Categories

Help, Support, & Training Articles RSS Feed
How do I Update my Macintosh computer after changing my AD Password
Viewed 4428 times since Tue, Aug 18, 2015
It is important to update all of your computers and devices after you have changed your UNH AD password. Although there are some applications that will prompt you for your new password, there are occasions when you are not prompted and, without even... Read More
Browser security TLS Error - Page Can’t Be Displayed
Viewed 3684 times since Tue, Jul 10, 2018
Problem When trying to access a website, instead get Error:  "This page can't be displayed - Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced Settings and try connecting again." Solution Older TLS support for many web pages ended in June 2018... Read More
TeamDynamix: Need Help?
Viewed 2529 times since Tue, Mar 8, 2016
TeamDynamix: Need Help? Self-Service 603-862-4242 Submit a Question Read More
What Are Intellectual Assets?
Viewed 2342 times since Tue, Mar 31, 2015
What Are Intellectual Assets? If you have specific questions regarding anything covered in this presentation, please contact USNH Counsel . Read More
UNH Exam Scanning Service
Viewed 1871 times since Fri, Dec 16, 2016
The Exam Scanning service includes new functionality and is being accomplished entirely in house; everything from the printing of materials to the actual scanning occurs at UNH. All results from the exams can be posted quickly and securely to Canvas,... Read More
How do I clear my web browser’s cache, cookies, and history?
Viewed 1787 times since Thu, Jul 6, 2017
Note: Clearing your web browser's cache, cookies, and history may remove some data that you wish to keep. Desktop Browsers: Firefox: Click on the 4 bars (Library) in the upper right corner of the browser - From the drop down open History Then... Read More
How to Change Your Default Browser in Windows 10
Viewed 1468 times since Tue, Jul 26, 2016
Edge is the Windows 10 default browser. It will not work with any UNH Enterprise Applications. Follow these steps to change your default browser: 1.       Click on the Start Menu.2.       Click on Settings in the Start Menu.3.      ... Read More
FAQs for Graduating and Departing Students
Viewed 1364 times since Fri, May 13, 2016
‘What Happens to My Email When I Graduate’ and Other Questions   Here are some frequently asked questions that come into the UNH IT Service Desk regarding access to IT resources after students leave the institution. When does my access... Read More
User Email Notifications in Box
Viewed 1237 times since Wed, Apr 26, 2017
User Email Notifications To keep you apprised of current events in your account, Box has built an email notification system that lets you know when your collaborators access or edit your files. It’s up to you what actions you’ll be... Read More
Telecom Liaisons - TAMs and BSC Contacts
Viewed 1075 times since Wed, Aug 5, 2015
To request phone or network changes, be sure to work with your department Telecom Account Manager (TAM) Telecom Account Managers (TAM) and BSC Contact information           Read More
How to Determine if Your Windows Device is Automatically Updating
Viewed 1052 times since Thu, Nov 2, 2017
The following instructions can be used to determine if a Windows computer is being automatically updated.  For Windows 7 PC’s: Click ‘Start’ in the lower-left corner of your screen   2. Type Windows Update  in the  text... Read More
Creating Tasks for a Collaborator in Box
Viewed 885 times since Wed, Apr 26, 2017
Creating Tasks for a Collaborator in Box Instead of shooting your coworker an email asking for quick feedback on a file, consider creating a task for them to keep the whole process right in one centralized location. Check the “Add Task” checkbox... Read More
Academic Technology Services Center (ATSC) - Services Overview
Viewed 882 times since Fri, Dec 16, 2016
The ATSC offers walk-in support for various IT problems, as well as exam scanning services for faculty.Location: Main Floor Dimond Library Room 341Hours: See the ATSC Webpage located at the following URL- https://www.unh.edu/it/at-support-center... Read More
Repairing your computer
Viewed 439 times since Wed, Nov 21, 2018
  The UNH IT Depot is located in MUB 213, across from Granite Square Station Mailing Center. The IT Depot is currently open Monday through Friday, 12:00 to 4:00 PM and will facilitate hardware repairs, provide basic computer diagnostics, and assist... Read More
Copyright Laws for Students
Viewed 400 times since Tue, Mar 31, 2015
Copyright Laws for Students If you have specific questions regarding anything covered in this presentation, please contact USNH Counsel. Read More
Student Technology Checklist
Viewed 335 times since Wed, Apr 24, 2019
Summary: UNH Information Technology and Academic Technology departments support your use of technology at UNH in both your academic and social lives.  This article provides a checklist for items to do and know plus things we suggest you should take... Read More
Copyright Laws for Faculty
Viewed 269 times since Tue, Mar 31, 2015
Copyright Laws for Faculty If you have specific questions regarding anything covered in this presentation, please contact USNH Counsel. Read More
Outlook Troubleshooting Steps
Viewed 1 times since Wed, Jul 22, 2015
TROUBLESHOOT PROBLEMS IN OUTLOOK If you are experiencing problems with Outlook, the following steps will help to identify/fix many frequent issues. Does accessing  Outlook in a browser work?Go to https://exchange.unh.edu or https://exchangeonline... Read More