Help, Support, & Training Sub-Categories

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How do I Update my Macintosh computer after changing my AD Password
Viewed 3943 times since Tue, Aug 18, 2015
It is important to update all of your computers and devices after you have changed your UNH AD password. Although there are some applications that will prompt you for your new password, there are occasions when you are not prompted and, without even... Read More
TeamDynamix: Need Help?
Viewed 2236 times since Tue, Mar 8, 2016
TeamDynamix: Need Help? Self-Service 603-862-4242 Submit a Question Read More
What Are Intellectual Assets?
Viewed 1998 times since Tue, Mar 31, 2015
What Are Intellectual Assets? If you have specific questions regarding anything covered in this presentation, please contact USNH Counsel . Read More
Browser security TLS Error - Page Can’t Be Displayed
Viewed 1971 times since Tue, Jul 10, 2018
Problem When trying to access a website, instead get Error:  "This page can't be displayed - Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced Settings and try connecting again." Solution Older TLS support for many web pages ended in June 2018... Read More
UNH Exam Scanning Service
Viewed 1547 times since Fri, Dec 16, 2016
The Exam Scanning service includes new functionality and is being accomplished entirely in house; everything from the printing of materials to the actual scanning occurs at UNH. All results from the exams can be posted quickly and securely to Canvas,... Read More
How to Change Your Default Browser in Windows 10
Viewed 1335 times since Tue, Jul 26, 2016
Edge is the Windows 10 default browser. It will not work with any UNH Enterprise Applications. Follow these steps to change your default browser: 1.       Click on the Start Menu.2.       Click on Settings in the Start Menu.3.      ... Read More
FAQs for Graduating and Departing Students
Viewed 1133 times since Fri, May 13, 2016
‘What Happens to My Email When I Graduate’ and Other Questions   Here are some frequently asked questions that come into the UNH IT Service Desk regarding access to IT resources after students leave the institution. When does my access... Read More
How do I clear my web browser’s cache, cookies, and history?
Viewed 1109 times since Thu, Jul 6, 2017
Note: Clearing your web browser's cache, cookies, and history may remove some data that you wish to keep. Desktop Browsers: Firefox: Click on the 4 bars (Library) in the upper right corner of the browser - From the drop down open History Then... Read More
User Email Notifications in Box
Viewed 969 times since Wed, Apr 26, 2017
User Email Notifications To keep you apprised of current events in your account, Box has built an email notification system that lets you know when your collaborators access or edit your files. It’s up to you what actions you’ll be... Read More
Telecom Liaisons - TAMs and BSC Contacts
Viewed 899 times since Wed, Aug 5, 2015
To request phone or network changes, be sure to work with your department Telecom Account Manager (TAM) Telecom Account Managers (TAM) and BSC Contact information           Read More
How to Determine if Your Windows Device is Automatically Updating
Viewed 777 times since Thu, Nov 2, 2017
The following instructions can be used to determine if a Windows computer is being automatically updated.  For Windows 7 PC’s: Click ‘Start’ in the lower-left corner of your screen   2. Type Windows Update  in the  text... Read More
Creating Tasks for a Collaborator in Box
Viewed 770 times since Wed, Apr 26, 2017
Creating Tasks for a Collaborator in Box Instead of shooting your coworker an email asking for quick feedback on a file, consider creating a task for them to keep the whole process right in one centralized location. Check the “Add Task” checkbox... Read More
Academic Technology Services Center (ATSC) - Services Overview
Viewed 716 times since Fri, Dec 16, 2016
The ATSC offers walk-in support for various IT problems, as well as exam scanning services for faculty.Location: Main Floor Dimond Library Room 341Hours: See the ATSC Webpage located at the following URL- Read More
Retrieve Missing Documents from an "Old" Wildcat User Profile on a Domain-joined Workstation
Viewed 670 times since Wed, Jan 4, 2017
If you previously logged into a non-cluster workstation with your Wildcat account and saved data locally, you may run into an issue where your data is not available when you log in. If this is the case, contact your local IT support professional who... Read More
Copyright Laws for Students
Viewed 400 times since Tue, Mar 31, 2015
Copyright Laws for Students If you have specific questions regarding anything covered in this presentation, please contact USNH Counsel. Read More
Copyright Laws for Faculty
Viewed 269 times since Tue, Mar 31, 2015
Copyright Laws for Faculty If you have specific questions regarding anything covered in this presentation, please contact USNH Counsel. Read More
Repairing your computer
Viewed 194 times since Wed, Nov 21, 2018
  The UNH IT Depot is located in MUB 213, across from Granite Square Station Mailing Center. The IT Depot is currently open Monday through Friday, 12:00 to 4:00 PM and will facilitate hardware repairs, provide basic computer diagnostics, and assist... Read More
FLS Internal: UNH Law Tech Support Overview
Viewed 159 times since Fri, May 20, 2016
UNH School of Law IT Support UNH School of Law IT Support was moved, in part, to the UNH Service Desk effective Jan 1, 2014.  At this point, Law has been fully integrated and is supported in the exact manner as the Manchester and Durham campuses.... Read More
Outlook Troubleshooting Steps
Viewed 1 times since Wed, Jul 22, 2015
TROUBLESHOOT PROBLEMS IN OUTLOOK If you are experiencing problems with Outlook, the following steps will help to identify/fix many frequent issues. Does accessing  Outlook in a browser work?Go to or https://exchangeonline... Read More