Exchange Unified Messaging Articles RSS Feed
How to turn on/off text and email notifications for Unified Messaging
Viewed 2670 times since Mon, Jan 25, 2016
Users can receive text or email notifications about missed calls and voice messages on their mobile phone.  You can also receive notifications when people call you and don't leave a voice message.   To turn on or off Text Message... Read More
How can I record and change greetings in Unified Messaging?
Viewed 1769 times since Tue, Sep 22, 2015
You can dial in to review and record your voicemail greetings at these numbers: 603-862-8888 (2-8888) UNH Durham 603-641-4300 (1-4300) UNH Manchester 603-513-5290 (3-5290) UNH Law  After dialing in, either say “Personal Options”, or press 6.... Read More
How do I reset my voicemail password? (Unified Messaging PIN)
Viewed 1475 times since Wed, Jul 29, 2015
To change your UNH Voicemail Password (also known as your Unified Messaging PIN), follow these instructions: Go to https://exchange.unh.edu Log into your account with your UNH Username and Password Click on the gear icon in the upper right hand... Read More
Group Voice Mail (Exchange Unified Messaging)
Viewed 1455 times since Wed, Sep 30, 2015
Overview Exchange Unified Messaging (EUM) Group Voice Mail Accounts are used when multiple people need access to a single voice mail box. The voice mail is controlled by a special Exchange Unified Messaging account assigned to one person as the... Read More
How can I set up out of the office messages in the Unified Messaging system?
Viewed 749 times since Wed, Jul 29, 2015
Dial into your account at 2-8888, navigate to the sub-menu titled "change personal options", press '1' to turn on your greeting that lets people know you are away and then follow the instructions to record the greeting. You can also activate this... Read More
How can I listen to voice mails in Unified Messaging system?
Viewed 713 times since Wed, Jul 29, 2015
You can dial in to review voice mail at these numbers: 603-862-8888 (2-8888) UNH Durham 603-641-4300 (1-4300) UNH Manchester 603-513-5290 (3-5290) UNH Law You can also listen to voice mails by checking your email and playing the attached message. You... Read More
Is it OK to request people to leave PII (Personally Identifiable Information) on a voice mail message in the Unified Messaging system?
Viewed 512 times since Wed, Jul 29, 2015
Short answer: No.Longer answer:The University of New Hampshire has migrated to Exchange Unified Messaging, a service which converts voicemail to text and transmits the message via email. With this migration comes a need for reconsideration of some... Read More
How long can a voicemail message be in the Unified Messaging system?
Viewed 458 times since Mon, Nov 16, 2015
In the Unified Messaging system, the maximum length a voicemail message can be recorded  is up to 20 minutes.  Read More
What is that funny transcription of a voice mail message in my Outlook Inbox?
Viewed 457 times since Wed, Jul 29, 2015
It's the Voice Mail Preview feature in the Unified Messaging system. We understand that it is far from perfect. The transcriptions can sometimes be confusing, comical, or useless. However, occasionally the Voice Mail Preview can provide the gist of... Read More
The find-me follow-me features in Unified Messaging will not let me enter my external phone number. Am I doing something wrong?
Viewed 403 times since Wed, Jul 29, 2015
No. We have limited this feature to on-campus numbers only for initial rollout in order to avoid call accounting errors and reduce the risk of toll-fraud. For now, you can only enter 5-digit extensions as follow me destinations. Read More
Email is old-school. Can I get a Unified Messaging text message instead?
Viewed 354 times since Wed, Jul 29, 2015
Sure. You can enable text message notifications through phone/voice mail settings in OWA. This can give missed call and message notifications, and/or the "voice mail preview" speech-to-text translation which is also in your email messages. Depending... Read More
How long can the voicemail preview message be in Unified Messaging system?
Viewed 344 times since Mon, Nov 16, 2015
The voicemail preview message, that can be viewed via an Exchange account, can be up to 3 minutes in length.  If the message  is over 3 minutes in length, the Unified Messaging system may have difficulty interpreting the message, or the message... Read More
How can I use Unified Messaging to manage my UNH Exchange account and comply with NH’s hands-free laws?
Viewed 336 times since Wed, Jul 29, 2015
Watch this video: https://youtu.be/d-_aLHzAcVc    Read More
How do I navigate the Unified Messaging voice interface?
Viewed 321 times since Wed, Jul 29, 2015
The Outlook Voice Access (OVA) can be accessed by dialing 2-8888. After you log in, you can navigate by using voice commands or touch-tone. To use touch-tone, press any key, and then confirm by pressing '0' This PDF gives a visual map of... Read More
Can I share my Unified Messaging PIN with my coworkers?
Viewed 263 times since Wed, Jul 29, 2015
No. Unless you've been given a special account, your PIN gives direct access using Outlook Voice Access (OVA) to your UNH Exchange Account. This includes access to your voice mail, e-mail, calendar, etc.. It is against UNH and USNH policy to share... Read More