AVST Voicemail Sub-Categories

AVST General Information (18)
General information about all AVST accounts.
AVST Group Accounts (6)
Information on AVST Group Accounts
AVST Individual Accounts (7)
Information on AVST Individual Accounts
AVST Secure Accounts (4)
Information on AVST Secure Accounts
AVST Voicemail Articles RSS Feed
How do I setup my new mailbox for AVST voicemail?
Viewed 1380 times since Tue, Jun 5, 2018
To set up your new mailbox for AVST voicemail: From your desk phone, call 24444 From off campus, call (603) 862-4444, then dial # followed by your account extension Dial your PIN when prompted for your security code. This was emailed to you when... Read More
I locked out my AVST voicemail account by entering the wrong password too many times. How do I get it reset?
Viewed 690 times since Tue, Jun 5, 2018
An AVST self-service password reset tool is available on the Home Page of the Telecom website.  Go to https://telecom.unh.edu and login with your AD credentials.  Under the Voicemail section > click on link to Voicemail Password Reset tool. You... Read More
When I enabled Speech-to-text transcriptions in AVST voicemail, I am getting two emails for each message. Why?
Viewed 438 times since Tue, Jun 5, 2018
Currently this is how the AVST Voicemail system works. One message is synchronized to your Exchange/O365 account, and another message is delivered to a 3rd-Party for transcription, and then emailed to you. This message does not synchronize with the... Read More
What are the options for managing messages in a Group Account on AVST voicemail?
Viewed 369 times since Wed, Aug 1, 2018
For Group Accounts, messages are stored on the AVST Voicemail server instead of in Exchange.  You can dial into the server and listen to those messages. You can log in to https://voicemail.unh.edu/login.php to listen to those messages The AVST... Read More
Why are we changing from Unified Messaging to AVST voicemail?
Viewed 365 times since Tue, Jun 5, 2018
UNH moved email services from "on-premise" Microsoft Exchange 2013 to "in-the-cloud" Microsoft O365, which will provide more features, more storage, and more resiliency. Exchange 2013 supports the Unified Messaging integration with our Avaya phone... Read More
I lost my PIN for AVST voicemail. How do I get it reset?
Viewed 361 times since Tue, Jun 5, 2018
An AVST self-service password reset tool is available on the Home Page of the Telecom website.  Go to https://telecom.unh.edu and login with your AD credentials.  Under the Voicemail section  > click on the Voicemail Password Reset tool link. ... Read More
Where can I learn more about AVST voicemail?
Viewed 355 times since Tue, Jun 5, 2018
Documentation is available on the UNH Telecom AVST FAQ page. Read More
Where can I learn more about navigating the AVST phone interface?
Viewed 326 times since Wed, Jun 6, 2018
To learn more about  navigating the AVST phone interface: Check out this printable Quick Reference Card that will get you through the common scenarios. Here is the road map to the Voice Interface Here is one of AVST's videos on the subject:... Read More
What differences should I expect with the new AVST voicemail system?
Viewed 322 times since Tue, Jun 5, 2018
Actually, it is pretty similar to Exchange Unified Messaging. Here are some notable changes: Voice messages are delivered to your email with a .wav attachment instead of mp3 A "Saved" folder will appear in your exchange account for saved voicemail... Read More
What are the security code requirements for AVST Voicemail?
Viewed 294 times since Tue, Sep 25, 2018
Your AVST voicemail security code must:  be at least 6 digits long cannot contain your extension  cannot contain simple patterns cannot contain letters must be changed every six months and cannot reuse recent passwords   AVST group accounts... Read More
What are the options for managing messages in a Secure Account on AVST voicemail?
Viewed 291 times since Fri, Aug 10, 2018
Secure Accounts are slightly different from normal Group Accounts or Individual AVST accounts. For Secure Accounts, messages are stored on the AVST Voicemail server instead of in Exchange.  You can dial into the server (2-4444) and listen to those... Read More
I hung up before I heard "Congratulations" in AVST voicemail and now I cannot sign on with the default security code when I call 24444. What should I do?
Viewed 285 times since Tue, Jun 5, 2018
You should sign on with the new security code you provided during your previous attempt. The new security code takes effect as soon as it is confirmed. You will be prompted to change your security code again, and complete the rest of the mailbox... Read More
I’m missing features in AVST voicemail that I used to have in Unified Messaging, and really need. How can I get them back?
Viewed 275 times since Tue, Jun 5, 2018
Many features are available on the AVST system which have not been enabled for most users either because of feedback from the previous system, or special licensing is required. We know that individual users may have special needs, and we can try to... Read More
Will I be able to listen to messages over the phone in AVST voicemail? Will I have to learn all new touch tone commands?
Viewed 269 times since Tue, Jun 5, 2018
The new system has a slightly different interface to the old voicemail system. The default is a touch tone interface. Road warriors and other users who need a voice interface will be able to request it on the telecom web site. You will be able to... Read More
What differences should I expect with AVST Group Accounts?
Viewed 267 times since Tue, Jul 31, 2018
Actually, it is pretty similar to Exchange Unified Messaging group accounts. Here are some notable changes: Voice messages are delivered to your email with a .wav attachment instead of mp3 These emailed voice messages are not required.  However,... Read More
Because of Personally Identifiable Information, (PII) concerns, I don’t want voicemail/email integration in AVST voicemail. Is there a solution?
Viewed 266 times since Tue, Jun 5, 2018
Sensitive PII data such as Social Security Numbers should never be collected within voicemail or email. Even if you don't ask for it, people may offer it without knowing best practices. If you might encounter this because of your position, we... Read More
Where can I learn more about navigating the Web PhoneManager interface in AVST voicemail?
Viewed 253 times since Tue, Jun 5, 2018
Most users will not be able to retrieve messages using this interface, as they are stored in an external message store in O365 or Exchange. Other features require additional licensing and have been disabled. Callouts are restricted to extensions only... Read More
When I enabled Speech-to-text transcriptions in my AVST Group Account, I am getting two emails for each message. Why?
Viewed 241 times since Tue, Jul 31, 2018
The message without transcriptions is delivered to a specified list of email addresses.  The transcription is delivered to a 3rd-Party for transcription and then forwarded to a single UNH email address. These independent delivery methods may both be... Read More
How do I request a new voicemail account?
Viewed 213 times since Fri, Nov 30, 2018
A new voicemail account request can be submitted once your department Telecom Account Manager (TAM) notifies you that a phone has been assigned to you and this request is now available. Follow the steps below to submit your request: Go to the... Read More
What differences should I expect with AVST Secure Accounts?
Viewed 200 times since Fri, Aug 10, 2018
This account type is pretty different from the old Exchange Unified Messaging service: Voice messages are kept out of email for security Email notifications are used to alert the status of new messages only.  These are enabled when the account is... Read More
Why do I have to change my security code twice to access features of my AVST voicemail account?
Viewed 174 times since Fri, Dec 21, 2018
When your account was created, an email was sent with instructions to setup your account. If you did not complete the account set-up process, meaning completing all the set-up steps and waiting until you heard “Congratulations….”, then your... Read More
How do I request speech-to-text transcriptions in AVST voicemail?
Viewed 143 times since Tue, Jun 5, 2018
Speech-to-Text transcriptions on your AVST voicemail can be requested through the Telecom website at https://telecom.unh.edu Login to your account with your AD password >  you will be directed to your Home Page > Save your account Profile ... Read More
AVST - Recording a Standard Greeting or Name
Viewed 92 times since Wed, Apr 17, 2019
  To record a standard greeting in the AVST system:   Call the AVST system: From your extension – dial 862-4444 From a phone other than your extension – dial 862-4444 and Press * then Press # and enter your mailbox number, when prompted ... Read More
AVST - Recording an Out-of-Office Greeting
Viewed 82 times since Wed, Apr 17, 2019
                                                  AVST – Record an Out-of-Office Greeting   To record an out-of-office greeting in the AVST system: Call the AVST system: From your extension – dial 862... Read More
What will happen to my messages on the old voicemail system once we migrate to AVST voicemail?
Viewed 30 times since Tue, Jun 5, 2018
Your messages will remain accessible on the old system via email only,  after the  cut-over. You will not be able to access them by calling in to 2-8888 (Exchange Unified Messaging) after we perform the cut-over. Read More
What will happen to my messages on the old voicemail system once we migrate my Group Account to AVST voicemail?
Viewed 9 times since Tue, Jul 31, 2018
For Group Accounts, messages will remain accessible on the old system via email or by calling in to 2-8888 (Exchange Unified Messaging) after we perform a cut-over.  They will remain there for forwarding and otherwise saving for a period of 1 week... Read More