Email & Messaging Sub-Categories

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New Voicemail system FAQs
Email Aliases Email Aliases (2)
UNH E-mail aliases are available for any Faculty or staff member of the University community using an E-mail account within the UNH.EDU domain.
Exchange Email Exchange Email (57)
Email for Faculty and Staff
WildcatsMail WildcatsMail (4)
Email for students
Email & Messaging Articles RSS Feed
Icons in the Outlook Global Address List
Viewed 16411 times since Tue, Aug 2, 2016
The Global Address List in Outlook for PC uses icons to indicate what the entry you are looking at is.  This can be a quick way to tell whether you are emailing a mailbox, a Public Folder, or an external contact. Entry in Address List      ... Read More
Student Email - WildcatsMail FAQ
Viewed 14574 times since Fri, Feb 5, 2016
What is my email address? For UNH Students:   username@wildcats.unh.edu For UNH Law Students: username@unhlaw.unh.edu   Where do I log into WildcatsMail UNH Student Email? outlook.com/wildcats.unh.edu   I've never logged in. How do I... Read More
Student Email - WildcatsMail Configuration
Viewed 11623 times since Tue, Jun 2, 2015
UNH Student email accounts are provided through Microsoft Office 365 for Education (also sometimes known as Office 365 for Business).  To configure your WildcatsMail account on your phone or mail client , select from one of the following Microsoft... Read More
Skype for Business - Installation
Viewed 10860 times since Mon, Sep 14, 2015
Windows Client Skype for Business is part of the Microsoft Office software suite. Students, faculty, and staff can install Office through their Office 365 Pro Plus subscription. Microsoft Office 365 Professional Plus for Students, Faculty, and Staff... Read More
How to set up your Exchange Email in Outlook 2013/2016
Viewed 10221 times since Tue, Jan 26, 2016
If you have been migrated to Exchange Online, please visit the following link: Set up your account in Outlook Desktop Application The steps in this article describe how to set up your exchange email account using Outlook 2013 or Outlook 2016 on... Read More
Configuring Exchange on your iOS device
Viewed 10139 times since Tue, Sep 22, 2015
If you are using the Outlook app please refer to this article: "Set up your account in Outlook Mobile for iOS and Android" . If you are using iOS 10 or later please refer to this article: "Set up your account built-in Mail app on your mobile... Read More
Access Public Folders in Outlook Web App
Viewed 9424 times since Mon, Jun 15, 2015
Access Public Folders in Outlook Web App Note: If you have migrated to Exchange Online you can not currently access public folders in a browser. Log In to the Outlook Web App at Exchange.unh.edu In the Outlook Web App, right click on Favorites... Read More
Skype for Business 2015 - Logging In
Viewed 7820 times since Mon, Sep 14, 2015
What information is required to log in to Skype for Business?   If you are not already logged into Skype for Business on your workstation or device, you may be prompted to log in.  On modern devices and modern versions of Office, you will prompted... Read More
Manually Configure Exchange Auto Discover
Viewed 6859 times since Mon, Jan 25, 2016
You are here because your information was not automatically detected while you were configuring your Exchange account to Outlook for Windows. To proceed, follow these steps. You will be in the Add Account  page that requests your name, email... Read More
FairPoint Phone Books Online
Viewed 6011 times since Mon, Oct 19, 2015
Beginning Fall 2015, the FairPoint phone books are available online as well as in print.   Steps to view phone books online: Go to dexpages.com (if a box comes up about a script running, just click “no”) Click the button “find your directory... Read More
Too Many Recipients in Outlook
Viewed 5150 times since Tue, Mar 14, 2017
The maximum number of recipients for an individual email through UNH IT mail servers is 300.  If you try to send to more than 300 recipients in a single send, you will get an error similar to “This message wasn't delivered to anyone because... Read More
How to use your End User Digest to Manage Personal Quarantine, Block List, and Safe List.
Viewed 4580 times since Tue, Jul 19, 2016
End User Digest notifications contain suspect messages that may be Spam. These messages have been quarantined for your review. You will only receive an End User Digest Message when there are messages in your personal quarantine. End User Digest... Read More
How To Filter Bulk Mail in OWA (Outlook Web App)
Viewed 4560 times since Wed, Jun 22, 2016
The bulk rule is a rule that can be added to your Outlook to decrease spam from hitting your primary Inbox. Instead it will be directed to a folder named Bulk. This article is meant for faculty/staff members that have not been migrated to Exchange... Read More
Changing How an Exchange Room Resource Processes Meeting Requests
Viewed 4192 times since Thu, Sep 17, 2015
Users with Full Access to a Room Resource in Exchange can manipulate how a Room Resource in the Outlook Global Address List processes Meeting Requests.  Please keep in mind that these settings are for Meeting Requests only.  Booking directly to the... Read More
Create Automatic Reply For Public Folder
Viewed 3984 times since Thu, May 18, 2017
These instructions are meant for users on a Windows device using the Outlook Desktop App In order to set the Automatic Reply (Out of Office) you must be the Owner of the public folder. Also you must have Send As permissions from the email address.... Read More
Skype for Business - Frequently Asked Questions
Viewed 3889 times since Mon, Sep 21, 2015
Who Can Use Skype for Business? Students, Faculty, and Staff can use Skype for Business.  Can Students, Faculty, and Staff communicate with each other via Skype for Business? Yes! Students, Faculty, and Staff can communicate with each other over... Read More
Microsoft Exchange administrator has made a change that requires you quit and restart Outlook
Viewed 3576 times since Tue, May 23, 2017
If you see the error “Microsoft Exchange administrator has made a change that requires you quit and restart Outlook,” simply click OK and restart Outlook.        Read More
How to set Automatic Replies in Exchange
Viewed 3505 times since Mon, Mar 28, 2016
Setting Automatic Reply in the Outlook Desktop App Click File tab in the top left of Outlook.   Click Automatic Replies (Out of Office) In the menu that pops up, click Send Automatic Replies. You can set a time that you want automatic... Read More
Apply Bulk Rule - Outlook Client
Viewed 3270 times since Wed, Jun 22, 2016
The bulk rule is a rule that can be added to your Outlook client to decrease spam from hitting your primary Inbox. Instead it will be directed to a folder named Bulk. You will want to check the bulk folder every now and then just in case there is... Read More
Outlook Web Access: Turn Clutter ON/OFF
Viewed 3250 times since Wed, Mar 23, 2016
What is Clutter? Clutter is a feature designed to move low priority messages out of your Inbox and into their own folder, saving you time when you scan for important messages. Clutter has just started sorting your incoming email. When Clutter sees... Read More
Skype for Business 2015 Contacts, Presence, and IM
Viewed 2740 times since Mon, Sep 14, 2015
Setting Online Archive Policy in Outlook Web App
Viewed 2631 times since Tue, Mar 29, 2016
Log in to Outlook Web App Right Click the folder you want to assign a policy to, for instance the Inbox Select Archive policy and then choose one of the options from the menu  Your new policy should enforce in the next 24 hours   Read More
How to download the Global Address List
Viewed 2366 times since Wed, Nov 22, 2017
For PC Outlook clients  2013/2016   Go to  File - located in the top left of the client.    Select Accounts Settings > Download Address Book. 3.  Select OK. The most recent copy of the GAL will start to download and can take up to 15... Read More
Skype for Business 2015 Video Calls
Viewed 1669 times since Mon, Sep 14, 2015
Skype for Business 2015 Meetings
Viewed 1596 times since Mon, Sep 14, 2015
Skype for Business 2015 Sharing and Collaboration
Viewed 1549 times since Mon, Sep 14, 2015
Zip Files in UNH Email
Viewed 1418 times since Mon, Jun 29, 2015
UNH email is set to disallow zipped (compressed) files as attachments.  To share .zip files, please upload the .zip file to Box (unh.box.com) and use Box's sharing tools. Read More
Request an update to the Global Address List in Outlook
Viewed 1337 times since Fri, Sep 1, 2017
Employees can request an update to their Global Address List entry in Outlook using the Exchange Support and Request Form.     Please use the Request Type drop down to select "Global Address List Add/Update" and then fill out the form and press... Read More
Why was the email I tried to send marked as spam?
Viewed 1321 times since Fri, Oct 6, 2017
Anti-spam detection methods look at several factors and create a “spam score” for each message. When a spam score is high enough, the message will be marked as spam.   Sometimes a message will have a high spam score even when the message is not... Read More
How To Add An Exception To The Bulk Rule Filter
Viewed 1106 times since Mon, Aug 28, 2017
This article is meant for faculty/staff members that have not been migrated to Exchange Online. You can add an exception to the Bulk Filter Rule to allow a desired email address to not get filtered. 1.In Outlook Web App click the Gear Icon and... Read More
How to rebuild the Spotlight Index
Viewed 178 times since Tue, Mar 5, 2019
If searching your Mac doesn’t return expected results, rebuilding the Spotlight index might help. This can also help with problems searching in applications - like Outlook. Choose Apple menu (apple icon in the top left) > System... Read More
Import pst into Mailbox
Viewed 59 times since Tue, May 28, 2019
Import email, contacts, and calendar from an Outlook . pst file Open your Outlook client and in the ribbon, select File .   Select Open & Export > Import/Export . This starts... Read More
Stop Automatic Email Archiving
Viewed 18 times since Mon, Jun 10, 2019
Stop Automatic Email Archiving  In order to turn off an online or personal archive, you will want to move your data back to your inbox.  Outlook Desktop App:  Right click the folder that has an archive policy set on it    Select... Read More
Outlook Troubleshooting Steps
Viewed 1 times since Wed, Jul 22, 2015
TROUBLESHOOT PROBLEMS IN OUTLOOK If you are experiencing problems with Outlook, the following steps will help to identify/fix many frequent issues. Does accessing  Outlook in a browser work?Go to https://exchange.unh.edu or https://exchangeonline... Read More