Email & Messaging Sub-Categories

AVST Voicemail AVST Voicemail (20)
New Voicemail system FAQs
Email Aliases Email Aliases (2)
UNH E-mail aliases are available for any Faculty or staff member of the University community using an E-mail account within the UNH.EDU domain.
Exchange Email Exchange Email (72)
Email for Faculty and Staff
Exchange Unified Messaging Exchange Unified Messaging (14)
Unified Messaging FAQ
WildcatsMail WildcatsMail (4)
Email for students
Email & Messaging Articles RSS Feed
Icons in the Outlook Global Address List
Viewed 9881 times since Tue, Aug 2, 2016
The Global Address List in Outlook for PC uses icons to indicate what the entry you are looking at is.  This can be a quick way to tell whether you are emailing a mailbox, a Public Folder, or an external contact. Entry in Address List      ... Read More
Skype for Business - Installation
Viewed 9302 times since Mon, Sep 14, 2015
Windows Client Skype for Business is part of the Microsoft Office software suite. Students, faculty, and staff can install Office through their Office 365 Pro Plus subscription. Microsoft Office 365 Professional Plus for Students, Faculty, and Staff... Read More
Student Email - WildcatsMail FAQ
Viewed 8046 times since Fri, Feb 5, 2016
What is my email address? For UNH Students: For UNH Law Students:   Where do I log into WildcatsMail UNH Student Email?   I've never logged in. How do I... Read More
What to do if..."Delivery has failed to these recipients or groups"
Viewed 7944 times since Wed, Mar 2, 2016
If you emailed a person and got a message back stating that "Delivery has failed to these recipients or groups", then most likely that person's email domain they were associated with has changed or been discontinued. Below are possible reasons... Read More
Student Email - WildcatsMail Configuration
Viewed 7776 times since Tue, Jun 2, 2015
UNH Student email accounts are provided through Microsoft Office 365 for Education (also sometimes known as Office 365 for Business).  To configure your WildcatsMail account on your phone or mail client , select from one of the following Microsoft... Read More
How to set up your Exchange Email in Outlook 2013/2016
Viewed 7141 times since Tue, Jan 26, 2016
The steps in this article describe how to set up your exchange email account using Outlook 2013 or Outlook 2016 on your PC.   First time set up: In many cases, Outlook can set up your account for you with only an email address and a password. When... Read More
Configuring Exchange on your iOS device
Viewed 6303 times since Tue, Sep 22, 2015
These instructions are applicable to all current iOS devices, including the iPad, iPhone and iPod touch. Please note that while the appearance of these screens on your particular device may vary slightly depending on model and iOS version, the... Read More
Skype for Business 2015 - Logging In
Viewed 5781 times since Mon, Sep 14, 2015
What information is required to log in to Skype for Business?   If you are not already logged into Skype for Business on your workstation or device, you may be prompted for login information. Sign-in address: Your Email Address, for instance an ... Read More
How to turn on/off text and email notifications for Unified Messaging
Viewed 4233 times since Mon, Jan 25, 2016
Users can receive text or email notifications about missed calls and voice messages on their mobile phone.  You can also receive notifications when people call you and don't leave a voice message.   To turn on or off Text Message... Read More
Access Public Folders in Outlook Web App 2013
Viewed 4125 times since Mon, Jun 15, 2015
Log In to the Outlook Web App @ In the Outlook Web App, right click on Favorites located beneath the New Email button. Select Add Public Folder to display the public folder list. When the Add Public Folder list appears,... Read More
How to find the email header in Outlook
Viewed 3461 times since Tue, Jan 19, 2016
E-mail message headers provide a list of technical details about the message, such as who sent it, the software used to compose it, and the e-mail servers that it passed through on its way to the recipient. To find the header for an email in Outlook:... Read More
Manually Configure Exchange Auto Discover
Viewed 3302 times since Mon, Jan 25, 2016
You are here because your information was not automatically detected while you were configuring your Exchange account to Outlook for Windows. To proceed, follow these steps. You will be in the Add Account  page that requests your name, email... Read More
How can I record and change greetings in Unified Messaging?
Viewed 3003 times since Tue, Sep 22, 2015
You can dial in to review and record your voicemail greetings at these numbers: 603-862-8888 (2-8888) UNH Durham 603-641-4300 (1-4300) UNH Manchester 603-513-5290 (3-5290) UNH Law  After dialing in, either say “Personal Options”, or press 6.... Read More
How To Filter Bulk Mail in OWA (Outlook Web App)
Viewed 2714 times since Wed, Jun 22, 2016
The bulk rule is a rule that can be added to your Outlook to decrease spam from hitting your primary Inbox. Instead it will be directed to a folder named Bulk. You will want to check the bulk folder every now and then just in case there is an email... Read More
Exchange Online Archive Policy - Outlook
Viewed 2645 times since Tue, Mar 29, 2016
Open Outlook.     Right click on the mailbox category you would like to set the policy for and click Properties. Example: Inbox, Sent Items, Drafts, etc      3. In the Properties page, click on the Policy tab.     4. In the Policy... Read More
How to use your End User Digest to Manage Personal Quarantine, Block List, and Safe List.
Viewed 2551 times since Tue, Jul 19, 2016
End User Digest notifications contain suspect messages that may be Spam. These messages have been quarantined for your review. You will only receive an End User Digest Message when there are messages in your personal quarantine. End User Digest... Read More
Outlook Web Access: Turn Clutter ON/OFF
Viewed 2406 times since Wed, Mar 23, 2016
What is Clutter? Clutter is a feature designed to move low priority messages out of your Inbox and into their own folder, saving you time when you scan for important messages. Clutter has just started sorting your incoming email. When Clutter sees... Read More
Skype for Business - Frequently Asked Questions
Viewed 2361 times since Mon, Sep 21, 2015
Who Can Use Skype for Business? Students, Faculty, and Staff can use Skype for Business.     Can Students, Faculty, and Staff communicate with each other via Skype for Business? Yes! Students, Faculty, and Staff can communicate with each other over... Read More
Changing How an Exchange Room Resource Processes Meeting Requests
Viewed 2186 times since Thu, Sep 17, 2015
Users with Full Access to a Room Resource in Exchange can manipulate how a Room Resource in the Outlook Global Address List processes Meeting Requests.  Please keep in mind that these settings are for Meeting Requests only.  Booking directly to the... Read More
Microsoft Exchange administrator has made a change that requires you quit and restart Outlook
Viewed 2090 times since Tue, May 23, 2017
If you see the error “Microsoft Exchange administrator has made a change that requires you quit and restart Outlook,” simply click OK and restart Outlook.        Read More
Apply Bulk Rule - Outlook Client
Viewed 1888 times since Wed, Jun 22, 2016
The bulk rule is a rule that can be added to your Outlook client to decrease spam from hitting your primary Inbox. Instead it will be directed to a folder named Bulk. You will want to check the bulk folder every now and then just in case there is... Read More
Create Automatic Reply For Public Folder
Viewed 1810 times since Thu, May 18, 2017
In order to set the Automatic Reply(Out of Office) you must be the Owner of the public folder. Also you must have Send As permissions from the email address. Please contact the help desk 603-862-4242 if you need assistance with permissions. Right... Read More
Skype for Business 2015 Contacts, Presence, and IM
Viewed 1753 times since Mon, Sep 14, 2015
How to set Automatic Replies in Exchange
Viewed 1541 times since Mon, Mar 28, 2016
Setting Automatic Reply in Outlook(2013/2016) Desktop   Click File tab in the top left of Outlook.   Click Automatic Replies (Out of Office)   Setting Automatic Reply in Outlook Web App (OWA) Log in to OWA. Click Options(Gear Icon) in the... Read More
Setting Online Archive Policy in OWA (Outlook Web App)
Viewed 1513 times since Tue, Mar 29, 2016
Log in to Outlook Web App Right Click the folder you want to assign a policy to, for instance the Inbox Select Archive policy and then choose one of the options from the menu  Your new policy should enforce in the next 24 hours   Read More
Email Protection with Proofpoint
Viewed 1214 times since Tue, May 3, 2016
Proofpoint arrived on UNH campus on April 18th featuring ways to improve email hygiene, increase SPAM protection, add bulk mail filtering, reduce phishing, and protect the integrity of the UNH email system with alerts to potentially harmful content.... Read More
Microsoft Lync collaboration tool
Viewed 1116 times since Thu, Apr 2, 2015
Microsoft Lync is an active collaboration tool for IM, Desktop Sharing, Video Conferencing, and one-off file transfers. For help with installation, configuration, and general usage visit Current supported Lync Versions:... Read More
Skype for Business 2015 Video Calls
Viewed 1079 times since Mon, Sep 14, 2015
Skype for Business 2015 Meetings
Viewed 1000 times since Mon, Sep 14, 2015
Skype for Business 2015 Sharing and Collaboration
Viewed 958 times since Mon, Sep 14, 2015
Skype for Business 2015 Video Library
Viewed 950 times since Mon, Sep 14, 2015
Instructional videos about the Skype for Business are located in our SharePoint Training Library .   *Please note that you must be connected to the UNH network to access SharePoint. Read More
What to do when your mailbox is full
Viewed 853 times since Thu, Nov 30, 2017
Mailbox Quotas For UNH Employees UNH Employee Exchange mailboxes have a maximum quota (size) of 2.1 Gb. You will receive a warning at 1.9 Gb that you are reaching the quota. Once the quota is reached, Outlook will stop letting you receive or send new... Read More
Zip Files in UNH Email
Viewed 752 times since Mon, Jun 29, 2015
UNH email is set to disallow zipped (compressed) files as attachments.  To share .zip files, please upload the .zip file to Box ( and use Box's sharing tools. Read More
How to download the Global Address List
Viewed 565 times since Wed, Nov 22, 2017
For PC Outlook clients  2013/2016   Go to  File - located in the top left of the client.    Select Accounts Settings > Download Address Book. 3.  Select OK. The most recent copy of the GAL will start to download and can take up to 15... Read More
Request an update to the Global Address List in Outlook
Viewed 502 times since Fri, Sep 1, 2017
Employees can request an update to their Global Address List entry in Outlook using the Exchange Support and Request Form.     Please use the Request Type drop down to select "Global Address List Add/Update" and then fill out the form and press... Read More
How To Add An Exception To The Bulk Rule Filter
Viewed 493 times since Mon, Aug 28, 2017
You can add an exception to the Bulk Filter Rule to allow a desired email address to not get filtered. 1.In Outlook Web App click the Gear Icon and then select Options 2. Select Organize Email. Select the Bulk Rule and then click the pencil icon... Read More
Why was the email I tried to send marked as spam?
Viewed 380 times since Fri, Oct 6, 2017
Anti-spam detection methods look at several factors and create a “spam score” for each message. When a spam score is high enough, the message will be marked as spam.   Sometimes a message will have a high spam score even when the message is not... Read More
Outlook Profile
Viewed 213 times since Thu, Feb 8, 2018
Microsoft hosts a great resource on Outlook Profiles including what they are and how to create a new Outlook Profile. That resource is available here and the documentation on creating a new Outlook Profile as a troubleshooting step for Outlook... Read More
Outlook Troubleshooting Steps
Viewed 1 times since Wed, Jul 22, 2015
STEPS TO TROUBLESHOOT POSSIBLE PROBLEMS IN OUTLOOK If you are experiencing problems with Outlook, the following steps will help to identify/fix many frequent issues. Does Outlook Web Access (OWA) Work?Go to and see if you... Read More