Salesforce Marketing Cloud Articles RSS Feed
Salesforce Marketing Cloud: Tracking and Analytics of Sent Emails
Viewed 4516 times since Fri, Dec 8, 2017
Summary: Salesforce Marketing Cloud (SFMC) allows users to see information specific to emails that have been sent using the system.  Some of the information includes the number of emails sent, how many were opened, how many unique opens, who did not... Read More
Salesforce Marketing Cloud: Attaching Documents to an Email
Viewed 1727 times since Mon, Dec 11, 2017
Summary: This article will walk the user through the process of attaching a document as needed to an email within Salesforce Marketing Cloud (SFMC).  In some cases its necessary to be able to attach an external document to an outgoing email. ... Read More
Salesforce Marketing Cloud: Uploading New Images for Content
Viewed 1595 times since Thu, Dec 7, 2017
Summary: This article will cover the process of uploading new images to be used in email content.  Many Business Units and Departments have specific images they like to use in email, this will allow each of those to upload and use their own content.... Read More
Salesforce Marketing Cloud: Initial log-in to Salesforce Marketing Cloud Email Communication
Viewed 1499 times since Mon, Nov 27, 2017
Summary: This article will outline the process of logging into the Salesforce Marketing Cloud (SFMC) email communication application for the first time and changing your password. Related Video: https://media.unh.edu/media/SFMC+-+Initial+Login+and... Read More
Salesforce Marketing Cloud: Testing Email Content
Viewed 1486 times since Tue, Dec 5, 2017
Summary: This article will walk the user through the process of testing content within their email to ensure the recipient will see what was intended. Related Video: https://media.unh.edu/media/SFMC+-+Testing+email+content/1_c0qarp9p  Content:... Read More
Salesforce Marketing Cloud: Approving Email Content
Viewed 1392 times since Thu, Nov 30, 2017
Summary: This article covers the process for approving email content.  In the Salesforce Marketing Cloud (SFMC) approvers are only approving the content and not the audience the content will be sent to.  Related Video: https://media.unh.edu/media... Read More
Salesforce Marketing Cloud: Cancelling a Scheduled Send
Viewed 1391 times since Thu, Dec 21, 2017
Summary: This article will discuss the method to use in order to cancel a send once it has been scheduled.  Once an email has been scheduled to send for a future date and time the user has the ability to cancel that scheduled send with a few simple... Read More
Salesforce Marketing Cloud: Changing Business Units
Viewed 1300 times since Wed, Jan 24, 2018
Summary: This article will discuss changing business units within Salesforce Marketing Cloud (SFMC) for users that have access multiple Business Units (BU) or Departments. Related Video:   https://media.unh.edu/media/SFMC+-+Changing+BUs+and+Email... Read More
Salesforce Marketing Cloud: Personalization of Email Content
Viewed 1287 times since Thu, Dec 7, 2017
Summary: This article will cover the process of adding personalization fields into email content so emails contain recipients First and/or Last names, email addresses Related Video: https://media.unh.edu/media/t/1_mfvliaa6 Content: Personalization... Read More
Salesforce Marketing Cloud: Sending an Email
Viewed 1273 times since Wed, Nov 29, 2017
Summary: This article will cover the aspect of sending an email to a selected group of recipients in Salesforce Marketing Cloud (SFMC) once approved. Related Video: https://media.unh.edu/media/SFMC+-+Sending+Approved+Email+Content+-+March+2018... Read More
Salesforce Marketing: Creating a new Email from a Template
Viewed 1195 times since Thu, Nov 30, 2017
Summary: This article outlines the process of creating an email within the Salesforce Marketing Cloud (SFMC) interface.  We will discuss the creation, formatting, content, subject and preview of an email created from a template.  Related Video:... Read More
Salesforce Marketing Cloud: Folder Management
Viewed 1158 times since Tue, Dec 12, 2017
Summary: This article will discuss the steps to create folders to help keep  content organized and easy to locate.  Content: By default when users create content and emails within Salesforce Marketing Cloud all items are saved to a Local folder... Read More
Salesforce Marketing Cloud: WYSIWYG Editor
Viewed 1104 times since Wed, Dec 6, 2017
Summary: This article will cover the functionality of the WYSIWYG (Rich-Text Formatting) tool bar and icons while creating an email from within the Content Related Video: https://media.unh.edu/media/SFMC+-+WYSIWYG/1_t3lehr97   Content:  Users... Read More
Salesforce Marketing Cloud: Business Unit Specific Content Templates
Viewed 996 times since Thu, Dec 7, 2017
Summary: This article will discuss how to request an email template specific to your College or Business Unit. Related Video: Coming soon Content: Salesforce Marketing Cloud (SFMC) has been set up with a basic set of UNH branded templates that are... Read More
Salesforce Marketing Cloud: Previewing Subscriber Lists
Viewed 914 times since Mon, Dec 11, 2017
Summary: This article will discuss how to preview the names contained in existing lists within Salesforce Marketing Cloud (SFMC).  Related Video: https://media.unh.edu/media/SFMC+-+Previewing+Shared+Data+Extensions/1_jxn9f05u  Content: There are a... Read More
Salesforce Marketing Cloud: Content Layout
Viewed 800 times since Fri, Dec 8, 2017
Summary: This article will discuss how to select a layout to use with content.  Salesforce Marketing Cloud (SFMC) allows users to configure email layouts to contain multiple sections, if needed.  This allows users to best structure their content... Read More
Salesforce Marketing Cloud: Submitting Email Content for Approval
Viewed 725 times since Wed, Dec 6, 2017
Summary: This article will walk the user through the process of submitting email content for approval. All Directed Communication content must be approved before it can be sent. NOTE:  In Salesforce Marking Cloud the approval process is ONLY for the... Read More
Salesforce Marketing Cloud: Selecting the Correct Audience List
Viewed 705 times since Wed, Jan 24, 2018
Summary: This article will discuss tips and tricks to ensure the user is selecting the correct Shared Data Extension (Audience) when sending an email. Related Video: https://media.unh.edu/media/SFMC+-+Selecting+the+Correct+Audience+List/1_50t1k61c  ... Read More
SFMC - User Defined Fields within Email Content
Viewed 618 times since Tue, Apr 10, 2018
Summary: This Article will cover the use of User Defined information within email content imported from an ad-hoc list.  See: SFMC - Uploading Ad-hoc list with User Defined Fields Content:  When an ad-hoc list has been uploaded to Salesforce... Read More
Salesforce Marketing Cloud: Navigating SFMC from an Email Link
Viewed 616 times since Thu, Jan 25, 2018
Summary: This article will discuss accessing an email using a link from an email alert that was generated by SFMC. Content: When accessing SFMC from a link contained within an email that was generated from the application, the link will take the user... Read More
Salesforce Marketing Cloud: Approval Teams
Viewed 612 times since Tue, Dec 5, 2017
Summary: All emails sent through the Salesforce Marketing Cloud require approval prior to being sent.  This article describes the available approval teams, when they are used, and who the approvers are for that team. Content:    Need additional... Read More
Salesforce Marketing Cloud: Accessing a Newly uploaded Ad-Hoc List
Viewed 534 times since Tue, Dec 5, 2017
Summary: This article will discuss how users will access and use an Ad-hoc lists that were created and uploaded into the Salesforce Marking Cloud (SFMC) Content: Navigate to the Email Studio area Select and open an Approved email - where you can... Read More
Salesforce Marketing Cloud: Basic Navigation
Viewed 529 times since Wed, Dec 6, 2017
Summary: This article will cover basic navigation of the Salesforce Marketing Cloud (SFMC) application once a user is logged in.  It will also define a number of icons commonly used. Related Video: https://media.unh.edu/media/SFMC+-+Initial+Login... Read More
Salesforce Marketing Cloud: Editing Approved Content (Withdraw)
Viewed 523 times since Thu, Dec 7, 2017
Summary: This article covers the process of editing email content that has been previously Approved.  Related Video: https://media.unh.edu/media/SFMC+-+Withdrawing+Approved+Content/1_9vjm8n2l  Content: Whether a case where the user wants to use... Read More
Salesforce Marketing Cloud: Uploading a New Ad-Hoc List
Viewed 498 times since Fri, Dec 1, 2017
Summary: This article will walk users through the process of taking a list they have generated from another system and uploading it to Salesforce Marketing Cloud (SFMC). Content: The list upload functionality is located outside of the main email area... Read More
Salesforce Marketing Cloud: Directed Communication Overview
Viewed 492 times since Tue, Dec 5, 2017
Salesforce Marketing Cloud Directed Communication Overview Welcome  to the information page for the Salesforce Marketing Cloud Directed Communication System.  Salesforce Marketing Cloud is the replacement for the legacy, Blackboard Directed... Read More
Salesforce Marketing Cloud: Calendar
Viewed 324 times since Fri, Dec 1, 2017
Summary: This article will discuss the functionality and attributes of the Salesforce Marketing Cloud (SFMC) calendar and information contained within. Related Video: https://media.unh.edu/media/SFMC+-+Calendar/1_7diqi36c  Content: The calendar can... Read More
Salesforce Marketing Cloud - Reusing Approved Content
Viewed 285 times since Wed, Dec 6, 2017
Summary: This article will cover the process of re-using approved content for future emails. Once email content has been approved that content is saved and retained within the Salesforce Marketing Cloud (SFMC).  Content: The user can locate the... Read More
Salesforce Marketing Cloud: Key Changes to Directed Communication Functionality
Viewed 280 times since Tue, Dec 5, 2017
Salesforce Marketing Cloud is the replacement for the legacy, Blackboard Directed Communication System. Directed Communication is available to UNH users to send official communications to internal constituents via email.  Salesforce Marketing Cloud... Read More
Salesforce Marketing Cloud: Ad-Hoc List Formatting
Viewed 271 times since Thu, Dec 14, 2017
Summary: This article will discuss the required elements for updating each of the different lists types within Salesforce Marketing Cloud (SFMC) Ad-Hoc list upload module. Content: NOTE: required data should be contained within the first column of... Read More
SFMC - Uploading Ad-hoc list with User Defined Fields
Viewed 246 times since Tue, Apr 10, 2018
Summary: This article will discuss uploading an Ad-Hoc list that contains User Defined fields.  Once uploaded to the Salesforce Marketing Cloud (SFMC) the user will have the ability to embed fields that would allow the system to insert information... Read More
SFMC - Image Size
Viewed 173 times since Thu, Jun 28, 2018
Summary:  This article explains why images in email content may not scale to fit when viewing on different platforms.  Content: The Salesforce marketing Cloud accepts the following image types: .bmp    .gif    .jpeg    .jpg    .png  ... Read More
SFMC - Changing/Setting a Default Home Page
Viewed 150 times since Wed, May 2, 2018
Summary: This article will walk users through the process of selecting a new page within the SFMC to be their "home page" when they log in.    Content:   When users log in they can choose which page will be displayed by default, so that if they... Read More