WebIntelligence Reporting Sub-Categories

Common WebI Issues and Errors Common WebI Issues and Errors (18)
This provides easy access to a list of common WebI Issues and Errors
General WebI Tips General WebI Tips (20)
Knowledge Base Articles with tips for WebIntelligence Report Readers.
Scheduling WebI Reports Scheduling WebI Reports (3)
Add Scheduling to your WebI Reports access to get greater control over when your reports are run, and to distribute the output easily to others.
WebI Report Creator WebI Report Creator (12)
Knowledge Base Articles with tips for WebIntelligence Report Creators.
WebIntelligence Reporting Articles RSS Feed
WebI: Report Creators - Using an Excel spreadsheet as a data provider
Viewed 5797 times since Mon, Apr 25, 2016
Question: I'm a report creator and I'd like to use an Excel spreadsheet as the data source for a WebI report.  Is there a way I can use Excel as a data provider?Answer: Report creators can use an Excel spreadsheet as an "external data... Read More
WebI: report creators: using alerters (aka conditional formatting)
Viewed 5333 times since Fri, Mar 25, 2016
Question: I am a WebIntelligence report creator.  I would like to be able to turn a row red if the dollar amount falls below zero, and highlight other rows in yellow based on information in the comments.  How do I create this conditional formatting... Read More
WebI: FTP and SFTP scheduling destination options
Viewed 2825 times since Thu, Mar 24, 2016
Problem:When scheduling reports, the options "FTP Server"  and "SFTP Server" are listed as Destination options, even though these are not supported options for scheduling WebI reports.Resolution:Report schedulers cannot schedule to FTP or SFTP... Read More
WebI Account FAQ
Viewed 2785 times since Tue, May 12, 2015
What is a WebI Reporting Account? WebIntelligence is the end-user tool used as a reporting solution for Banner Finance, Banner HR, UNH Banner Student, UNH Banner Advancement, InfoEd, FAMIS, ITSM/Remedy, and other applications.  WebIntelligence... Read More
WebI: for Report Creators: Issues with formulas
Viewed 2082 times since Wed, Mar 23, 2016
Problem:On WebI reports, variables that use old context calculation methods do not aggregate correctly, which causes invalid summary totals, counts, and averages, and invalid hidden (or unhidden) sections.Cause:This is caused by the change made to... Read More
WebI: Applying Chart Color Palettes Consistently on all Report Tabs
Viewed 1824 times since Mon, Jul 25, 2016
Problem: When creating a stacking column or bar chart and applying a color palette to several tabs, the palette gets applied inconsistently. Details: The developer creates several tabs with Stacking Column or Bar charts.  The developer either leaves... Read More
WebI: Scheduling WebI Reports
Viewed 1646 times since Wed, Jul 20, 2016
Question:When does it make sense to schedule reports?  How do I schedule WebI reports to a network drive, a BOX folder, or someone else's WebI Inbox? What Best Practices should I follow when scheduling WebI Reports?Answer:It makes sense to... Read More
WebI: BI workspaces preference error
Viewed 1115 times since Thu, Mar 24, 2016
Problem:When you select "BI workspaces" within Preferences, you receive the following error:  "HTTP Status 500 - org.apache.jasper.JasperException: java.lang.IndexOutOfBoundsException: Index: 0, Size: 0".Cause:The BI Workspace functionality is not... Read More
WebI: Issues with WebI’s PDF view such as missing navigational elements, spinning wheel, and PDF errors
Viewed 1079 times since Thu, Mar 24, 2016
Problem:When I use the BI Launch Pad PDF view in WebI, sometimes I cannot get to the PDF page. If I do get there my settings don't stick (or some items, like report tabs, don't display).  Are there tips for using the PDF view... Read More
WebI: Published reports folder location and settings
Viewed 1023 times since Wed, Mar 23, 2016
Published reports Question 1:Where are the published WebI reports?Answer 1:Published reports are located on the Documents tab in the section on the left called "Folders".  After logging in,  select the Documents tab.  On the left you will see My... Read More
How to Change Your Default Browser in Windows 10
Viewed 962 times since Tue, Jul 26, 2016
Edge is the Windows 10 default browser. It will not work with any UNH Enterprise Applications. Follow these steps to change your default browser: 1.       Click on the Start Menu.2.       Click on Settings in the Start Menu.3.      ... Read More
WebI: UNH Banner Student Term Codes explained
Viewed 767 times since Tue, Jun 21, 2016
Question:  What are the details of how UNH Banner Student term codes work, and how is "Current Term" determined?Answer:10 = Fall term30 = January term50 = Spring term70 = Summer term The year changes in the Fall.   For example, as of June 1, 2018... Read More
WebI Login Issues
Viewed 722 times since Fri, Apr 1, 2016
I get an error message when I try to access the WebI login screen from the Gateway page or when I use a pre-saved bookmark OR I can see the WebI login page, but when I enter my userid and password, I get an error. Most Login issues are resolved by (1... Read More
WebI report prompts are out of order
Viewed 695 times since Wed, Mar 23, 2016
Question:Why are my prompts listed in the wrong order in the Advanced Prompt window?Answer:The order of prompts in the Advanced Prompt window is controlled by the report creator.  The creator must open the report in Design mode and access the query.... Read More
WebI: "Undefined" is column header for prompt box’s List of Values
Viewed 623 times since Wed, Mar 23, 2016
Question:Why do I see the word "undefined" at the top of my list of values (LOV), or as the title for the list of values?Answer:The EIM team occasionally creates a "custom LOV", a special list of values that refines the selection for use in prompts.... Read More
WebI: column headers on some reports became very tall
Viewed 622 times since Fri, Mar 25, 2016
Question:The column headers are very tall on a report, causing the report to generate many more pages than it should.  Why is this happening? Answer:This occurs if any of the table header columns has been shrunk to hide display of results and also... Read More
WebI: Can mobile properties or categories be used?
Viewed 583 times since Fri, Mar 25, 2016
Question:When I right-click a WebI report, or click a report and choose the "More Actions" menu, I see options for Mobile Properties and Categories.  Are those features I can currently use?Answer:Mobile reporting functionality and Categories has not... Read More
WebI Resources
Viewed 573 times since Fri, May 27, 2016
Question: Where can I find the various WebI-related quick guides and other assistance?Answer: The WebIntelligence Web Site is packed with resources to help you with WebI. There you will find the latest WebI news, and links to: The Report Reader... Read More
WebI: Send button within an open report in version 4.1
Viewed 550 times since Wed, Mar 23, 2016
Question:Why is the Send button grayed out on the menu bar of an open WebI report? Answer:This is expected behavior.  You cannot Send from within a report; you must do so from the Document tab.  To send a report, follow these steps: Click the Save... Read More
WebI: Compatibility with Other Software (browsers, Java)
Viewed 514 times since Wed, Mar 23, 2016
Question:How do I know if the current version of WebI is compatible with the my browser (such as Internet Explorer (IE), Firefox, or Chrome), my Windows operating system, or my version of Java?Answer:Please refer to the WebI section of the ETS... Read More
WebI: Bookmark No Longer Works
Viewed 491 times since Wed, Mar 23, 2016
Question: My WebI bookmark in my browser no longer works.  What should I do? Answer: Sometimes when WebI is upgraded, the URL for the Website has to be changed.  Bookmarked URLs will no longer work. Remove old WebI bookmarks and instead access WebI... Read More
WebI: Retrieving Data dialog panel keeps on running (spins, freezes) when Apply Changes and Close tab is clicked in the Query Panel.
Viewed 411 times since Fri, Jan 12, 2018
When creating or modifying a report using HTML mode with Internet Explorer (IE), if you open the WebI report's query builder, add an object to the selection, and then select Close, and then Apply Changes and Close, WebI's Retriving Data... Read More
WebI: Concurrent Sessions or Licenses Exceeded Message
Viewed 357 times since Wed, Apr 6, 2016
Problem:You try to log in to WebI and receive an error message that says, "Account information not recognized: All of your system's Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again... Read More
WebI: questions about Crystal reports and preferences
Viewed 349 times since Thu, Mar 24, 2016
Question:I see a "Crystal Reports" section within Preferences.  When I click the Crystal Reports section, there are several options that I can adjust.  Does that mean that I can run Crystal Reports from WebI?Answer:Crystal Reports are not... Read More
WebI: When you try to delete a filter from the "Document Structures and Filters" panel, an HTTP 400 error is thrown.
Viewed 336 times since Wed, Nov 15, 2017
Issue:When you try to delete a filter from the "Document Structures and Filters" panel, an HTTP 400 error is thrown. This is a known issue with no resolution at this time.Environment:All Browsers, HTML DesignResolution:If you you try to delete the... Read More
WebI Report Creator Cannot Position Grand Total Block Relative to Prior Section
Viewed 324 times since Wed, May 3, 2017
Problem: When working in any WebI Report Creator tool, if you have sections, and want to create an end-of-report object, such as a Grand Total Cell or a Summary Table, you cannot  position the new object relative to the last section. Instead you... Read More
WebI: The page number variable (i.e. Page 4 of 12) will appear as #RECURSIVE when used in the body of the report
Viewed 320 times since Tue, Nov 14, 2017
Issue: The page number variable (i.e. Page 4 of 12) will appear as #RECURSIVE when used in the body of the report. Details:In the past, WebI templates included a Page Number variable in the upper right-hand corner of a table called "Header Block" or ... Read More
WebI: When attempting to access the WebI Login Screen in Internet Explorer, an HTTP Status 500 Error is received
Viewed 273 times since Mon, Nov 13, 2017
When attempting to access the WebI Login Screen in Internet Explorer, the following HTTP Status 500 Error is received: This is a known issue with no resolution at this time.WorkaroundReport Readers:  Report Readers can use Firefox or Chrome to view... Read More
WebI: Subquery Prompts Cannot be Reordered in Query Properties using HTML Design.
Viewed 197 times since Tue, Nov 14, 2017
Issue:WebI: Subquery Prompts Cannot be Reordered in Query Properties using HTML Design. Subqueries can be created using the HTML Design mode.  However, if you need to control the order of the prompts, you will not see the subquery's prompts in... Read More
WebI: When Running Reports in WebI the Prompt Panel is Missing
Viewed 175 times since Wed, Feb 21, 2018
Problem: In Internet Explorer (IE), when running reports in WebI, the Prompt Panel is missing.Environment: Internet Explorer only.  Other browsers are not impacted.Resolution:If you prefer to use IE, rather than other browsers such as Firefox or... Read More
WebI 4.2 Issue - Missing and Invalid Prompt Answers when Rescheduling a Report Instance
Viewed 163 times since Wed, Jan 31, 2018
Issue: When rescheduling a failed report or a recurring instance the prompt answers are invalid or missing. Additional Behavior: When you reschedule a Failed Report or Recurring instance, you are presented with the information that was saved with the... Read More
WebI Enterprise Authentication Login Requirement for KSC and PSU
Viewed 145 times since Wed, Jan 31, 2018
Question: The Quick Start Guide instructs WebI users at Keene (KSC) and Plymouth (PSU) to set the Authentication to "Enterprise" when logging in.  I cannot login that way, but I can login if I set the Authentication to LDAP.  Is it okay for me to... Read More
WebI: Universe Not Found Error Received When Refreshing a Report
Viewed 92 times since Mon, Apr 30, 2018
Issue: When refreshing a report  why do I receive a "Universe Not Found" error? Cause:This message is received when you try to access a reporting area (Universe) which has not been authorized for your account.  Sometimes it is because somebody... Read More