Business Tools & Services Sub-Categories

Knowledge Base Knowledge Base (33)
Instructions and best practice guides for using the UNH IT Knowledge Base
Microsoft Licensing Microsoft Licensing (3)
Licensing information for Microsoft products, such as Windows and Office.
Microsoft Office (12)
Instructions and FAQs on the UNH Microsoft Office license for students, faculty, and staff.
Microsoft Teams Microsoft Teams (9)
Microsoft Teams is a collaboration tool free for all UNH users hosted in the Office 365 suite
Qualtrics Qualtrics (3)
Tableau Server Tableau Server (9)
Tableau is data visualization software that lets you easily connect to data and use it to create interactive, sharable dashboards. The Enterprise Information Management (EIM) team offers access to the UNH Tableau Server; a secure way to sto
TeamDynamix TeamDynamix (67)
Team Dynamix - project management, business process management, portfolio, and ticketing software
Technology Selection and Purchase Technology Selection and Purchase (7)
Get help navigating the technology selection process. IT will partner with you to match business needs with existing technologies and/or services. In the event there isn’t a match, the IT PMO will assist with the vendor selection process.
WebIntelligence Reporting (82)
WebIntelligence (WebI) is an enterprise application with users at all USNH campuses, used to view & create reports accessing data from various sources, like Banner Finance, Banner Student, Banner HR, Banner Advancement, FAMIS & InfoEd.
Xtender Xtender (109)
Business Tools & Services Articles RSS Feed
Installing Microsoft Office (Faculty & Staff)
Viewed 14418 times since Fri, Aug 21, 2015
UNH Information Technology has partnered with Microsoft to provide Microsoft’s popular Office 365 Professional Plus suite for students, faculty, and staff .  THESE INSTRUCTIONS ARE FOR UNH FACULTY & STAFF. Click here for STUDENT... Read More
Xtender: Improve quality of PDFs created with pdfFactory Pro
Viewed 9613 times since Fri, Oct 28, 2016
 This tip is for anyone printing PDFs from Xtender using pdfFactory Pro. Sometimes when you create a PDF with pdfFactory Pro, the image looks grainy – even though the original looked good in Xtender. You can adjust the settings in pdfFactory to... Read More
SharePoint Quick Reference Guide
Viewed 5713 times since Fri, Sep 4, 2015
What is SharePoint? Microsoft SharePoint allows individual schools and departments to develop and design customized SharePoint site collections where faculty, staff, and students can do everything from sharing and editing documents in real-time to... Read More
WebI Account FAQ
Viewed 4919 times since Tue, May 12, 2015
What is a WebI Reporting Account? WebIntelligence is the end-user tool used as a reporting solution for Banner Finance, Banner HR, UNH Banner Student, UNH Banner Advancement, InfoEd, FAMIS, and other applications.  WebIntelligence offers two levels... Read More
ID Look-up Tool FAQ
Viewed 3656 times since Tue, May 12, 2015
What is the ID Look-up Tool? The ID Look-up tool is a tool that allows employees to search for the identities of individuals with a USNH identity record. Who Uses the ID Look-up Tool? The ID Look-up Tool is used by both IT and non-IT employees of... Read More
Banner Student Account FAQ
Viewed 3393 times since Tue, May 12, 2015
What is a Banner Student Account? Banner Student is the student information system for all University of New Hampshire campuses and Granite State College. Who Can Get a Banner Student Account? Access to student information at the University of... Read More
Bomgar FAQ
Viewed 2855 times since Tue, May 12, 2015
What is Bomgar? Bomgar is the remote support application that allows support technicians to remotely connect to end-user systems from their computer or mobile device. UNH Technicians use Bomgar when providing support, instruction, and troubleshooting... Read More
Xtender 7: Install Web Components
Viewed 2765 times since Tue, Jan 26, 2016
This tip is for anyone using the web version of Xtender. In order to perform many of its tasks, Xtender needs the help of a few plug-ins installed on your computer. You can install those plug-ins (or web components, as they're also known)... Read More
Banner Configuration Information for New Users
Viewed 2721 times since Tue, May 12, 2015
Banner Finance/HR Configuration   Step 1: Go to the Connect VPN Access the VPN through your Internet browser: https://connect.vpn.unh.edu   Plymouth State University Employees: You will need to use the PSU VPN instead of the Connect VPN. Please... Read More
Banner Finance Account FAQ
Viewed 2635 times since Tue, May 12, 2015
What is a Banner Finance Account?Banner Finance is the financial management systems database for USNH. This includes invoices, purchase orders, encumbrances, journal entries, etc. In order to access this system, you must apply for a Banner Finance... Read More
FAMIS Account FAQ
Viewed 2623 times since Wed, May 13, 2015
What is FAMIS?FAMIS is an enterprise Facility Asset Management Information System. It is used to assist in managing and operating the University's physical environment: campus buildings, roads, land, grounds, utilities, etc..  Who Can Get a... Read More
Accounts Management System FAQ
Viewed 2588 times since Tue, May 12, 2015
What is the Accounts Management System? A single portal for all USNH and campus employees, faculty, staff and students to use for making requests related to their own IT account access as well as the access of others. Accounts include Enterprise and... Read More
Xtender: Install pdfFactory Pro
Viewed 2565 times since Tue, Jan 3, 2017
This tip is for anyone who would like to use pdfFactory Pro to create PDFs, whether you use Xtender or not. pdfFactory Pro is a print driver which you install on your computer. Once installed, you can create a PDF as easily as you would print a... Read More
AppMan/UCR/FTS Account FAQ
Viewed 2364 times since Tue, May 12, 2015
What is an AppMan Account?Application Manager (AppMan) allows users in administrative offices to schedule and run batch jobs.  What is a UCR Account? The Enterprise Computing Group has created a common content repository for storage of files for... Read More
Document Imaging/Xtender Account FAQ
Viewed 2240 times since Tue, May 12, 2015
 What is a Document Imaging/Xtender Account?Xtender is used by several departments to scan and electronically store their documents. If you work in one of those departments, and need to scan, index, or view images, you will need an account for the... Read More
Banner HR Account FAQ
Viewed 2037 times since Tue, May 12, 2015
What is a Banner HR Account?Banner HR is the employee management systems database for USNH. This includes employment records, job records, employee benefit records, etc. In order to access this system, you must apply for a Banner HR account. Who Can... Read More
CAMP FAQ
Viewed 2035 times since Tue, May 12, 2015
What is CAMP? CAMP is an account and identity management application used by USNH IT support staff.Who Uses CAMP? CAMP is used by the IT Account Admistrators, the UNH IT Service Desk, the Academic Technology Support Center at UNH, as well as by IT... Read More
Documentation - Banner Bookshelf
Viewed 1826 times since Fri, Jan 27, 2017
Banner Bookshelf Version 8.x Banner Bookshelf 9.x USNH Banner Updates   Read More
How to Clear Java Cache
Viewed 1815 times since Fri, Jan 15, 2016
Most  USNH Enterprise applications use Java. If an Enterprise Application such as FAMIS or AppMan is not allowing you to log in, or is behaving strangely, clearing the Java cache through the Java Control Panel can help solve the problem. See... Read More
Xtender 7: Which browser to use, and why?
Viewed 1641 times since Thu, Jan 14, 2016
This FAQ is for anyone using the web version of Xtender. You may have heard that Xtender only works with Internet Explorer. That’s not completely  true – Xtender does actually work with other browsers – but there is much more... Read More
Xtender 7: Keyboard Shortcuts
Viewed 1550 times since Tue, Jan 19, 2016
This tip is for anyone using the web version of Xtender, with annotation privileges. If you use the annotation tools in Xtender, you may be pleased to know that it's possible to use keyboard shortcuts to access those tools. Here's how:   ... Read More
Xtender 7: Adjust IE Pop-Up Blocker
Viewed 1525 times since Fri, Apr 29, 2016
This tip is for anyone using the web version of Xtender. Xtender uses pop-up windows to display information. If you find that you are not able to see a window, you may need to turn off or adjust your pop-up blocker. In Internet Explorer, it is... Read More
Banner 9: Quick Tips and FAQ
Viewed 1500 times since Wed, Oct 17, 2018
Banner 9 Quick Tips These address the most common issues that have been reported.  Please be sure you are following these tips & tricks to have the best experience.  Make sure you are not using a bookmark to get to Banner 9.  Be sure to use... Read More
Xtender 7: Copy email from Outlook into Xtender
Viewed 1485 times since Wed, Jan 13, 2016
This tip is for anyone using the web version of Xtender and an installed version of Outlook (not Outlook Web App). Need to save an email from Outlook into Xtender? You can easily copy and paste it into Xtender. Here’s how: Start with both... Read More
How to Change Your Default Browser in Windows 10
Viewed 1468 times since Tue, Jul 26, 2016
Edge is the Windows 10 default browser. It will not work with any UNH Enterprise Applications. Follow these steps to change your default browser: 1.       Click on the Start Menu.2.       Click on Settings in the Start Menu.3.      ... Read More
Documentation - FAMIS
Viewed 1426 times since Fri, Jan 27, 2017
FAMIS is enterprise administrative software supporting the creation and maintenance of Facilities and Asset data. The software is delivered in modules, enabling the campus to manage business data in an integrated fashion. Use the links below to... Read More
Xtender 7: Copy or move pages from one document to another
Viewed 1421 times since Fri, Jan 15, 2016
This tip is for anyone using the web version of Xtender, with the ability to work with batches .   In Xtender, it is possible to either move or copy pages from one document to another. When you copy or move pages from a document, those pages are... Read More
Xtender 7: Manually Change your Password
Viewed 1331 times since Fri, Mar 17, 2017
This tip is for anyone who needs to manually change their Xtender password.   Note:  These steps assume that you know your current Xtender password. If that is not the case, please contact the UNH IT Service Desk. Use the steps below to manually... Read More
Xtender 7: Quick Start
Viewed 1292 times since Mon, May 2, 2016
New to ApplicationXtender? Great! Use the list below to get started with Xtender. Adjust the Internet Explorer pop-up blocker (Xtender: Adjust IE Pop-Up Blocker) Set your password (Xtender: Manually Change your Password ) Install the Xtender web... Read More
Xtender 7: Define the User Settings
Viewed 1287 times since Tue, May 3, 2016
This tip is for anyone using the web version of Xtender. The User Settings button allows you to control the way documents are retrieved, displayed, exported, and printed in Xtender. There are a bunch of settings you could adjust - this article... Read More
Xtender 7: Change the Number of Documents in Your Query Results List
Viewed 1161 times since Mon, Jan 25, 2016
This tip is for anyone using the web version of Xtender. You know that screen that comes up when you do a search in Xtender? That’s the one… the Query Results list. Have you ever wished you could have more than 25 documents in your query... Read More
Xtender 7: Known Issues with Banner 9 and Xtender
Viewed 1158 times since Fri, Jun 8, 2018
This article is for anyone using the web version of Xtender and Banner 9. There are a few known issues using Xtender and Banner 9 together. Read on for more information.   1. The jump from Banner 9 into Xtender requires you to sign in. When you... Read More
Xtender 7: Index a Document
Viewed 1067 times since Wed, Nov 1, 2017
This tip is for anyone using the web version of Xtender, and who has the security to index a document in Xtender. Once a document has been brought into Xtender (either by scanning or importing), it must be indexed. This means that the document is... Read More
Time Reports for Groups Submitting Time
Viewed 1044 times since Thu, May 5, 2016
Monitor for regular and timely time entry Suggested use: Run this report mid-week for the previous week to confirm that team members have entered time. How to run:1. Go to Finance > Time Status Report2. Supply information: Dates will default to... Read More
Xtender 7: Reset a Batch (to Idle)
Viewed 958 times since Tue, Nov 15, 2016
This tip is for anyone working with batches of documents in the web version of Xtender. Have you ever tried to open a batch, either to index it or add more documents to it, only to discover that you couldn’t get into it? Instead, you get a... Read More
Xtender 7: Scan a Document
Viewed 880 times since Wed, Nov 1, 2017
This tip is for anyone using the web version of Xtender, and who has the security to scan into Xtender. Documents can be manually added to Xtender in a couple different ways: either by scanning them directly into Xtender or by importing an... Read More
Xtender 16.3: Install Captiva Cloud
Viewed 827 times since Tue, Dec 4, 2018
This tip is for anyone who needs to scan with the web version of Xtender 16.3. In order to scan into Xtender, the Captiva Cloud software must be installed on the computer being used for scanning. There are a couple ways you can do that: Take me to... Read More
Xtender 7: Resolve the Unique Key Violation Error
Viewed 815 times since Tue, Jan 30, 2018
This tip is for anyone using the web version of Xtender, with the ability to index documents.   Sometimes when you're indexing a document, you click the Save button, thinking that you're all set, and then the Unique Key Violation error... Read More
Xtender 7: Import a Document with Xtender
Viewed 780 times since Wed, Nov 1, 2017
This tip is for anyone using the web version of Xtender, and who has the security to import documents into Xtender. Documents can be manually added to Xtender in a couple different ways: either by scanning them directly into Xtender or by... Read More
Xtender 7: Import a Document from Banner
Viewed 760 times since Wed, Nov 29, 2017
This tip is for anyone using Banner and the web version of Xtender, and who has the security to add documents to Xtender. Documents can be manually added to Xtender in a couple different ways: either by scanning them directly into Xtender or by... Read More
Xtender 7: Search for a range of dates
Viewed 672 times since Fri, Oct 20, 2017
This tip is for anyone using the web version of Xtender. There may be times when you need to search for documents that were added to Xtender within a particular date range. To do that, you can use the Search Range option for the Activity Date field... Read More
Xtender 7: Add a Document
Viewed 560 times since Wed, Nov 1, 2017
This tip is for anyone using the web version of Xtender, and who has the security to scan/import and index into Xtender. Documents can be manually added to Xtender in a couple different ways: either by scanning them directly into Xtender or by... Read More
Xtender 7: Logging In
Viewed 412 times since Thu, Nov 29, 2018
This tip is for anyone who needs to log into Xtender.   Although it is accessed through the internet, Xtender is available only to USNH users who have the appropriate VPN and Xtender accounts. To log into Xtender: Log into the VPN. Open Internet... Read More
Xtender 16.3: Define the User Settings
Viewed 336 times since Mon, Aug 6, 2018
This tip is for anyone using the web version of Xtender 16.3. The User Settings button allows you to control the way documents are retrieved, displayed, exported, and printed in Xtender. There are a bunch of settings you could adjust - this article... Read More
Xtender 7: Import Documents with Chrome or Firefox (Thin Client)
Viewed 325 times since Thu, Dec 13, 2018
This tip is for anyone using the web version of Xtender in a browser other than Internet Explorer, and who has the security to import documents into Xtender. Internet Explorer is the preferred browser for working with Xtender. However, it is... Read More
Xtender 16.3: Tips and FAQs
Viewed 322 times since Mon, Feb 4, 2019
Xtender 16.3 Quick Tips These tips and frequently asked questions address the most common issues which have been reported, as well as questions that have come up during training.   Make sure you are not using a bookmark to get to Xtender 16.3. ... Read More
Xtender 16.3: Scan a Document
Viewed 283 times since Fri, Nov 9, 2018
This tip is for anyone using the web version of Xtender 16.3, and who has the security to scan into Xtender. Documents can be manually added to Xtender in a couple different ways: either by scanning them directly into Xtender or by importing an... Read More
Xtender 16.3: Adjust Chrome Pop-Up Blocker
Viewed 271 times since Mon, Dec 10, 2018
This tip is for anyone using the web version of Xtender 16.3. Xtender uses pop-up windows to display information. If you find that you are not able to see a window, you may need to turn off or adjust your pop-up blocker. In Chrome, it is possible to... Read More
Xtender 16.3: Keyboard Shortcuts
Viewed 265 times since Mon, Sep 17, 2018
This tip is for anyone using the web version of Xtender 16.3. In addition to using your mouse to move around Xtender, you can also use your keyboard for some functions. The keyboard shortcuts that are available vary across Xtender screens.  To... Read More
Xtender 16.3: Import a Document with Xtender
Viewed 264 times since Thu, Sep 13, 2018
This tip is for anyone using the web version of Xtender 16.3, and who has the security to import documents into Xtender. Documents can be manually added to Xtender in a couple different ways: either by scanning them directly into Xtender or by... Read More
Xtender 16.3: Quick Start
Viewed 262 times since Tue, Nov 13, 2018
New to ApplicationXtender? Great! Use the list below to get started with Xtender 16.3. Adjust the browser pop-up blocker (Xtender 16.3: Adjust Chrome Pop-Up Blocker ) Adjust your user settings (Xtender 16.3: Define the User Settings ) If you are... Read More
Xtender 16.3: Copy email from Outlook into Xtender
Viewed 256 times since Tue, Sep 25, 2018
This tip is for anyone using the web version of Xtender 16.3 and an installed version of Outlook (not Outlook Web App). Need to save an email from Outlook into Xtender? You can easily copy it into Xtender. Here’s how: Start with Xtender Web... Read More
Xtender 16.3: Index a Document
Viewed 254 times since Wed, Dec 5, 2018
This tip is for anyone using the web version of Xtender 16.3, and who has the security to index a document in Xtender. Once a document has been brought into Xtender (either by scanning or importing), it must be indexed. This means that the document... Read More
Xtender 16.3: Import a Document from Banner
Viewed 250 times since Thu, Sep 13, 2018
This tip is for anyone using Banner and the web version of Xtender 16.3, and who has the security to add documents to Xtender. Documents can be manually added to Xtender in a couple different ways: either by scanning them directly into Xtender or... Read More
Xtender 16.3: Resolve the Unique Key Violation Error
Viewed 247 times since Tue, Oct 2, 2018
This tip is for anyone using the web version of Xtender 16.3, with the ability to index documents.   Sometimes when you're indexing a document, you click the Save button, thinking that you're all set, and then the Unique Key Violation... Read More
Xtender 16.3: Rotate and Save a Page
Viewed 242 times since Fri, Nov 30, 2018
This tip is for anyone using the web version of Xtender 16.3, and who has the need to rotate a page of a document and save that view. Pages can be rotated within a document temporarily, or if the page should stay rotated, you can save that rotation.... Read More
Xtender 16.3: Copy or move pages from one document to another
Viewed 229 times since Fri, Aug 3, 2018
This tip is for anyone using the web version of Xtender 16.3, with the ability to work with batches .   In Xtender, it is possible to either move or copy pages from one document to another. When you copy or move pages from a document, those pages... Read More
Xtender 16.3: Reset a Batch (to Idle)
Viewed 228 times since Mon, Nov 5, 2018
This tip is for anyone working with batches of documents in the web version of Xtender 16.3. Have you ever tried to open a batch, either to index it or add more documents to it, only to discover that you couldn’t get into it? Instead, you get... Read More
Xtender 16.3: Highlights of this New Version
Viewed 227 times since Tue, Jan 8, 2019
ApplicationXtender is getting a upgrade. We are currently using Xtender 7, and will be upgrading to Xtender 16.3 in 2019. The Finance/HR (BPRD) environment will be upgraded first, followed by Student (PROD/SLLP). The upgrade includes a face-lift... Read More
Xtender 16.3: Text Search through Query Results
Viewed 219 times since Mon, Dec 3, 2018
This tip is for anyone using the web version of Xtender 16.3 and who would like to search for a specific word contained within the documents you retrieve in a query.  There may be times when you need to search for a word in documents that are... Read More
Xtender 16.3: Search for a Range of Dates
Viewed 217 times since Mon, Nov 5, 2018
This tip is for anyone using the web version of Xtender 16.3. There may be times when you need to search for documents that were added to Xtender within a particular date range. To do that, you can use the Search Range option for the Activity Date... Read More
Xtender 16.3: Customize your Query Results
Viewed 207 times since Mon, Sep 17, 2018
This tip is for anyone using the web version of Xtender 16.3. When you do a search in Xtender,  the documents that your search retrieved are displayed on the Query Results screen. It's possible to update the look of that screen to suit your... Read More
Xtender 16.3: Delete a Document
Viewed 188 times since Mon, May 6, 2019
This tip is for anyone using the web version of Xtender 16.3, and who has the security to delete documents from Xtender. The ability to delete a document is not available to all users. If you do not have the appropriate security to delete documents,... Read More
Xtender 16.3: Run a Job in the Backend (Print, Email, Export)
Viewed 168 times since Fri, Apr 26, 2019
This tip is for anyone using the web version of Xtender 16.3, who would like to print, email, or export a document from Xtender by running it in the backend.   If you have a large document that is taking a long time to print, email, or export,... Read More
Xtender 16.3: Email a Document from Xtender
Viewed 162 times since Fri, Mar 29, 2019
This tip is for anyone using the web version of Xtender 16.3, who would like to email a document or a link to a document from Xtender.   If you would like to email a document to someone, you have a couple choices. You can either email the document... Read More
Xtender 16.3: Reorder Pages Within a Document
Viewed 160 times since Fri, Mar 1, 2019
This tip is for anyone using the web version of Xtender 16.3, and who has the security to modify documents within Xtender. Sometimes the pages of a document are out of order. What to do? Well, if you have the security to modify documents, you'... Read More
Xtender 16.3: Add Notes or other Annotations to a Document
Viewed 154 times since Tue, Apr 30, 2019
This tip is for anyone using the web version of Xtender 16.3, and who has security privileges to add anotations to a document.   In Xtender, you can mark up a document using the annotation toolbar. With these tools, you are able to add typewritten... Read More
Xtender 16.3: Import with Drag and Drop
Viewed 151 times since Mon, Dec 3, 2018
This tip is for anyone using the web version of Xtender 16.3, and who has the security to add documents into Xtender. Documents can be manually added to Xtender in a couple different ways: either by scanning them directly into Xtender or by... Read More
Xtender 16.3: Manually Change your Password
Viewed 147 times since Mon, Nov 5, 2018
This tip is for anyone who needs to manually change their Xtender 16.3 password.   Note:  These steps assume that you know your current Xtender password. If that is not the case, please contact the UNH IT Service Desk. Use the steps below to... Read More
Xtender 16.3: Move a Batch
Viewed 147 times since Thu, May 2, 2019
This tip is for anyone using the web version of Xtender 16.3, who would like to move a batch, or part of a batch, from one application to another.   Sometimes a batch ends up in the wrong application. How to get it where it should be? Well, you... Read More
Xtender 16.3: Delete a Page
Viewed 140 times since Mon, May 6, 2019
This tip is for anyone using the web version of Xtender 16.3, and who has the security to delete pages from documents in Xtender.  To delete a page from Xtender: Open the document you will be deleting pages from. Navigate to the page you wish to... Read More
Xtender 16.3: Change the Number of Documents in Your Query Results
Viewed 131 times since Tue, Sep 25, 2018
This tip is for anyone using the web version of Xtender 16.3. You know that screen that comes up when you've done a search in Xtender? That’s the one… the Query Results list. Have you ever wished you could have more than 10 documents... Read More
Xtender 16.3: Add a Document
Viewed 109 times since Tue, Dec 4, 2018
This tip is for anyone using the web version of Xtender 16.3, and who has the security to scan/import and index into Xtender. Documents can be manually added to Xtender in a couple different ways: either by scanning them directly into Xtender or by... Read More
Outlook Troubleshooting Steps
Viewed 1 times since Wed, Jul 22, 2015
TROUBLESHOOT PROBLEMS IN OUTLOOK If you are experiencing problems with Outlook, the following steps will help to identify/fix many frequent issues. Does accessing  Outlook in a browser work?Go to https://exchange.unh.edu or https://exchangeonline... Read More