Business Tools & Services Sub-Categories

Knowledge Base Knowledge Base (31)
Instructions and best practice guides for using the UNH IT Knowledge Base
Microsoft Office (12)
Instructions and FAQs on the UNH Microsoft Office license for students, faculty, and staff.
Tableau Server Tableau Server (3)
Tableau is data visualization software that lets you easily connect to data and use it to create interactive, sharable dashboards. The Enterprise Information Management (EIM) team offers access to the UNH Tableau Server; a secure way to sto
TeamDynamix TeamDynamix (65)
Team Dynamix - project management, business process management, portfolio, and ticketing software
WebIntelligence Reporting (76)
WebIntelligence (WebI) is an enterprise application with users at all USNH campuses, used to view & create reports accessing data from various sources, like Banner Finance, Banner Student, Banner HR, Banner Advancement, FAMIS & InfoEd.
Xtender Xtender (18)
Business Tools & Services Articles RSS Feed
Microsoft Office 365 Professional Plus for Students, Faculty, and Staff FAQ
Viewed 13843 times since Tue, Jun 30, 2015
UNH IT has negotiated an agreement with Microsoft to provide all active UNH students, faculty, and staff with an Office 365 subscription.  What is Office 365 Professional Plus? Office 365 Professional Plus is a subscription program through Microsoft... Read More
Xtender: Improve quality of PDFs created with pdfFactory Pro
Viewed 8601 times since Fri, Oct 28, 2016
 This tip is for anyone printing PDFs from Xtender using pdfFactory Pro. Sometimes when you create a PDF with pdfFactory Pro, the image looks grainy – even though the original looked good in Xtender. You can adjust the settings in pdfFactory to... Read More
Installing Microsoft Office (Faculty & Staff)
Viewed 5204 times since Fri, Aug 21, 2015
UNH Information Technology has partnered with Microsoft to provide Microsoft’s popular Office suite for students, faculty, and staff.  See our Office 365 FAQ for information on what this agreement allows you to do. THESE INSTRUCTIONS ARE FOR... Read More
Qualtrics: Reassigning Ownership of a Survey
Viewed 2265 times since Fri, Jun 12, 2015
The Qualtrics Research Suite has Collaboration features that allow users to share a survey and/or its results with other users.  In fact, you can even share with other people who use Qualtrics who are not members of the UNH community.  For more... Read More
Installing Internet Explorer 11 FAQs
Viewed 2030 times since Fri, Dec 11, 2015
Internet Explorer 11 FAQ Internet Explorer 11 (IE11) is the most recent version available from Microsoft.  IE11 is bundled with Windows 8/8.1 and Windows 10.  IE11 can be installed as an upgrade on computers with Windows 7 Service Pack 1.... Read More
Qualtrics: An Overview of Qualtrics Research Suite for Survey Design and Administration
Viewed 1979 times since Fri, Jun 12, 2015
UNH has licensed the Qualtrics Survey Research Suite, a Web-based survey and data analysis service. This license provides the UNH community with a set of powerful online survey and research tools, and allows an unlimited number of surveys and survey... Read More
SharePoint Quick Reference Guide
Viewed 1896 times since Fri, Sep 4, 2015
What is SharePoint? Microsoft SharePoint 2013 allows individual schools and departments to develop and design customized SharePoint site collections where faculty and staff can do everything from sharing and editing documents in real-time to... Read More
WebI Account FAQ
Viewed 1853 times since Tue, May 12, 2015
What is a WebI Reporting Account? WebIntelligence is the end-user tool used as a reporting solution for Banner Finance, Banner HR, UNH Banner Student, UNH Banner Advancement, InfoEd, FAMIS, ITSM/Remedy, and other applications.  WebIntelligence... Read More
Installing Internet Explorer 11 via Configuration Manager
Viewed 1842 times since Fri, Dec 11, 2015
Installing Internet Explorer 11 via ConfigMan Workstations that are managed with Microsoft System Center Configuration Manager (ConfigMan) will receive Internet Explorer 11 through an automatic software push.  Users will see notifications which... Read More
Xtender: Install pdfFactory Pro
Viewed 1542 times since Tue, Jan 3, 2017
This tip is for anyone who would like to use pdfFactory Pro to create PDFs, whether you use Xtender or not. pdfFactory Pro is a print driver which you install on your computer. Once installed, you can create a PDF as easily as you would print a... Read More
Banner Student Account FAQ
Viewed 1327 times since Tue, May 12, 2015
What is a Banner Student Account?Banner Student is the student information systems database for UNH, UNHM and GSC. Who Can Get a Banner Student Account?Access to student information at the University of New Hampshire and Granite State College is... Read More
Viewed 1214 times since Wed, May 13, 2015
What is FAMIS?FAMIS is an enterprise Facility Asset Management Information System. It is used to assist in managing and operating the University's physical environment: campus buildings, roads, land, grounds, utilities, etc..  Who Can Get a... Read More
ID Look-up Tool FAQ
Viewed 1209 times since Tue, May 12, 2015
What is the ID Look-up Tool? The ID Look-up tool is a tool that allows employees to search for the identities of individuals with a USNH identity record. Who Uses the ID Look-up Tool? The ID Look-up Tool is used by both IT and non-IT employees of... Read More
Banner Finance Account FAQ
Viewed 1169 times since Tue, May 12, 2015
What is a Banner Finance Account?Banner Finance is the financial management systems database for USNH. This includes invoices, purchase orders, encumbrances, journal entries, etc. In order to access this system, you must apply for a Banner Finance... Read More
Xtender: Install Web Components
Viewed 1116 times since Tue, Jan 26, 2016
This tip is for anyone using the web version of Xtender. In order to perform many of its tasks, Xtender needs the help of a few plug-ins installed on your computer. You can install those plug-ins (or web components, as they're also known)... Read More
Banner Configuration Information for New Users
Viewed 1093 times since Tue, May 12, 2015
Banner HR, Finance & Student Configuration   Step 1: Go to the Connect VPN Access the VPN through your Internet browser:   Plymouth State University Employees: You will need to use the PSU VPN instead of the... Read More
AppMan/UCR/FTS Account FAQ
Viewed 1055 times since Tue, May 12, 2015
What is an AppMan Account?Application Manager (AppMan) allows users in administrative offices to schedule and run batch jobs.  What is a UCR Account? The Enterprise Computing Group has created a common content repository for storage of files for... Read More
Java Management Tool FAQ
Viewed 1013 times since Fri, Dec 11, 2015
UNH Enterprise Application users require a secure environment to protect USNH Enterprise data.  To this end, IT will upgrade Configuration Manager users to Java 8 and Internet Explorer (IE) 11 in early January 2016. For users opting out of... Read More
Accounts Management System FAQ
Viewed 963 times since Tue, May 12, 2015
What is the Accounts Management System? A single portal for all USNH and campus employees, faculty, staff and students to use for making requests related to their own IT account access as well as the access of others. Accounts include Enterprise and... Read More
Banner Advancement Account FAQ
Viewed 959 times since Tue, May 12, 2015
What is a Banner Advancement Account?The University of New Hampshire (UNH) maintains a database of various audiences such as alumni, donors, current students, parents of students, faculty, staff and other groups. Such data is maintained as an... Read More
Document Imaging/Xtender Account FAQ
Viewed 938 times since Tue, May 12, 2015
 What is a Document Imaging Account?Document imaging is used by several departments to scan and electronically store their documents. If you work in one of those departments, and need to scan, index, or view images, you will need an account for the... Read More
Bomgar FAQ
Viewed 900 times since Tue, May 12, 2015
What is Bomgar? Bomgar is the remote support application that allows support technicians to remotely connect to end-user systems from their computer or mobile device. UNH Technicians use Bomgar when providing support, instruction, and troubleshooting... Read More
Banner HR Account FAQ
Viewed 889 times since Tue, May 12, 2015
What is a Banner HR Account?Banner HR is the employee management systems database for USNH. This includes employment records, job records, employee benefit records, etc. In order to access this system, you must apply for a Banner HR account. Who Can... Read More
Remedy FAQ
Viewed 779 times since Tue, May 12, 2015
What is Remedy? Remedy is an IT Service Management tool suite that UNH IT uses to assist in managing the various services provided by IT to the University.  It is also used to provide automated business process functionality for departments and... Read More
How to Clear Java Cache
Viewed 736 times since Fri, Jan 15, 2016
Most  USNH Enterprise applications use Java. If an Enterprise Application such as FAMIS or AppMan is not allowing you to log in, or is behaving strangely, clearing the Java cache through the Java Control Panel can help solve the problem. See... Read More
Viewed 695 times since Tue, May 12, 2015
What is CAMP? CAMP is an account and identity management application used by USNH IT support staff.Who Uses CAMP? CAMP is used by the IT Account Admistrators, the UNH IT Service Desk, the Academic Technology Support Center at UNH, as well as by IT... Read More
Documentation - Banner Bookshelf
Viewed 659 times since Fri, Jan 27, 2017
Banner Bookshelf Version 8.x Banner Bookshelf 9.x USNH Banner Updates Banner Password Information   Read More
Xtender: Adjust IE Pop-Up Blocker
Viewed 639 times since Fri, Apr 29, 2016
This tip is for anyone using the web version of Xtender. Xtender uses pop-up windows to display information. If you find that you are not able to see a window, you may need to turn off or adjust your pop-up blocker. In Internet Explorer, it is... Read More
Xtender: Copy or move pages from one document to another
Viewed 614 times since Fri, Jan 15, 2016
This tip is for users of Xtender Web Access who have the ability to work with batches in Xtender.   In Xtender, it is possible to either move or copy pages from one document to another. When you copy or move pages from a document, those pages are... Read More
Xtender: Which browser to use, and why?
Viewed 598 times since Thu, Jan 14, 2016
This FAQ is for anyone using the web version of Xtender. You may have heard that Xtender only works with Internet Explorer. That’s not completely  true – Xtender does actually work with other browsers – but there is much more... Read More
Documentation - FAMIS
Viewed 595 times since Fri, Jan 27, 2017
FAMIS is enterprise administrative software supporting the creation and maintenance of Facilities and Asset data. The software is delivered in modules, enabling the campus to manage business data in an integrated fashion. Use the links below to... Read More
How to Change Your Default Browser in Windows 10
Viewed 589 times since Tue, Jul 26, 2016
Edge is the Windows 10 default browser. It will not work with any UNH Enterprise Applications. Follow these steps to change your default browser: 1.       Click on the Start Menu.2.       Click on Settings in the Start Menu.3.      ... Read More
Xtender: Copy email from Outlook into Xtender
Viewed 559 times since Wed, Jan 13, 2016
This tip is for anyone using the web version of Xtender and an installed version of Outlook (not Outlook Web App). Need to save an email from Outlook into Xtender? You can easily copy and paste it into Xtender. Here’s how: Start with both... Read More
Xtender: Keyboard Shortcuts
Viewed 545 times since Tue, Jan 19, 2016
This tip is for anyone using the web version of Xtender, with annotation privileges. If you use the annotation tools in Xtender, you may be pleased to know that it's possible to use keyboard shortcuts to access those tools. Here's how:   ... Read More
Xtender: Fix the pdfFactory Pro Printing Problem
Viewed 538 times since Tue, Aug 30, 2016
This tip is for anyone having trouble printing multiple documents from Xtender, using pdfFactory Pro. This affects users who have Windows 7, Windows 8.1, or Windows 10. Typically, when you print multiple documents from Xtender with pdfFactory Pro,... Read More
Xtender: Grad School applications and the Xtender upgrade
Viewed 502 times since Fri, Jan 22, 2016
This FAQ may be helpful for any department having trouble printing grad school applications from Xtender. Xtender Student was upgraded over the summer (August 2015). This upgrade required you to update the web components on your computer. If you... Read More
Xtender: Change the Number of Documents in Your Query Results List
Viewed 435 times since Mon, Jan 25, 2016
This tip is for anyone using the web version of Xtender. You know that screen that comes up when you do a search in Xtender? That’s the one… the Query Results list. Have you ever wished you could have more than 25 documents in your query... Read More
Xtender: Define the User Settings
Viewed 405 times since Tue, May 3, 2016
This tip is for anyone using the web version of Xtender. The User Settings button allows you to control the way documents are retrieved, displayed, exported, and printed in Xtender. There are a bunch of settings you could adjust - this article... Read More
Time Reports for Groups Submitting Time
Viewed 363 times since Thu, May 5, 2016
Monitor for regular and timely time entry Suggested use: Run this report mid-week for the previous week to confirm that team members have entered time. How to run:1. Go to Finance > Time Status Report2. Supply information: Dates will default to... Read More
Xtender: Reset a Batch (to Idle)
Viewed 287 times since Tue, Nov 15, 2016
This tip is for anyone working with batches of documents in the web version of Xtender. Have you ever tried to open a batch, either to index it or add more documents to it, only to discover that you couldn’t get into it? Instead, you get a... Read More
Xtender: Quick Start
Viewed 256 times since Mon, May 2, 2016
New to ApplicationXtender? Great! Use the list below to get started with Xtender. Adjust the Internet Explorer pop-up blocker (Xtender: Adjust IE Pop-Up Blocker ) Set your password (Xtender: Change (synch) your Password ) Install the Xtender web... Read More
Xtender: Change (synch) your Password
Viewed 225 times since Fri, Mar 17, 2017
This tip is for anyone who needs to change their Xtender password.   When your Xtender account is created, it is set up with a temporary password. It is important that you change it to something more secure. You can do that manually or by... Read More
Xtender: Manually Change your Password
Viewed 219 times since Fri, Mar 17, 2017
This tip is for anyone who needs to manually change their Xtender password.   If you are not a Banner user (or you just want to manually change your password), use the steps below to manually change your Xtender password: Log into... Read More
Xtender: Search for a range of dates
Viewed 36 times since Fri, Oct 20, 2017
This tip is for anyone using the web version of Xtender. There may be times when you need to search for documents that were added to Xtender within a particular date range. To do that, you can use the Search Range option for the Activity Date field... Read More
CHHS to UNH Qualtrics Merge Guide
Viewed 16 times since Tue, Nov 21, 2017
After the CHHS to UNH Qualtrics Merge is complete, you can access your survey's by logging into    If you have an existing UNH Qualtrics account, we will manually migrate your surveys into your UNH account the week of... Read More
Outlook Troubleshooting Steps
Viewed 1 times since Wed, Jul 22, 2015
STEPS TO TROUBLESHOOT POSSIBLE PROBLEMS IN OUTLOOK If you are experiencing problems with Outlook, the following steps will help to identify/fix many frequent issues. Does Outlook Web Access (OWA) Work?Go to and see if you can... Read More