Accounts, Passwords, Access Sub-Categories

SmartAuth (4)
SmartAuth is the University System of New Hampshire (USNH) multi-factor authentication service.
Accounts, Passwords, Access Articles RSS Feed
Outlook Exchange Email Account FAQ
Viewed 21706 times since Mon, May 11, 2015
What is an Outlook Exchange Email account?Outlook Exchange Email gives you access to the MS Exchange servers at UNH. With Outlook Exchange Email, you can access your mail through the web or an Email client such as Microsoft Outlook.  Outlook... Read More
How do I update my Windows computer after I change my AD password?
Viewed 4878 times since Mon, Aug 17, 2015
It is important to update all of your computers and devices after you have changed your UNH AD password. Although some applications that will prompt you for your new password there are occasions when you are not prompted and, without even knowing it,... Read More
WebI Account FAQ
Viewed 3211 times since Tue, May 12, 2015
What is a WebI Reporting Account? WebIntelligence is the end-user tool used as a reporting solution for Banner Finance, Banner HR, UNH Banner Student, UNH Banner Advancement, InfoEd, FAMIS, and other applications.  WebIntelligence offers two levels... Read More
How do I Update my Macintosh computer after changing my AD Password
Viewed 3116 times since Tue, Aug 18, 2015
It is important to update all of your computers and devices after you have changed your UNH AD password. Although there are some applications that will prompt you for your new password, there are occasions when you are not prompted and, without even... Read More
Sponsored User FAQ
Viewed 2875 times since Wed, May 13, 2015
What is a Sponsored User Account? Sponsored User accounts are intended to provide access to IT computing resources for individuals who do not have a qualifying affiliation with UNH, GSC, or USNH but who do have legitimate business requiring IT access... Read More
Accounts: I have a new employee starting soon, How do I request access for them?
Viewed 2304 times since Wed, May 13, 2015
Basic access to UNH IT resources, which includes accounts for AD, Outlook Exchange, and My Courses,  is automatically provisioned for most new employees.  This access should be available on the individual’s first or second day of employment... Read More
Banner Student Account FAQ
Viewed 2294 times since Tue, May 12, 2015
What is a Banner Student Account?Banner Student is the student information systems database for UNH, UNHM and GSC. Who Can Get a Banner Student Account?Access to student information at the University of New Hampshire and Granite State College is... Read More
Accounts Frequently Asked Questions
Viewed 2276 times since Thu, Apr 30, 2015
Access for Myself How do I find my UNH Username?   How To Find Your ID Number   How do I request IT Account Access for myself?   I recently changed my name. How do I get my Email, accounts, and records changed to reflect my new... Read More
ID Look-up Tool FAQ
Viewed 2276 times since Tue, May 12, 2015
What is the ID Look-up Tool? The ID Look-up tool is a tool that allows employees to search for the identities of individuals with a USNH identity record. Who Uses the ID Look-up Tool? The ID Look-up Tool is used by both IT and non-IT employees of... Read More
Secondary Account FAQ
Viewed 2242 times since Wed, May 13, 2015
What is a Secondary Account? An IT Secondary Account is a second UNH Username/IT account that is assigned to an individual who has a business need that requires multiple accounts with varying levels of access. The individual to whom the secondary... Read More
Accounts: About UNH Active Directory Accounts
Viewed 2114 times since Mon, Apr 11, 2016
Students are automatically provisioned with a student Active Directory account on the AD  domain. Faculty and Staff The Active Directory domain for UNH Faculty and Staff is called AD. A UNH AD account is used to access university computers,... Read More
Account Deactivation Information
Viewed 2081 times since Mon, May 11, 2015
UNH Faculty and StaffIt is important that all departmental supervisors and managers are aware that the Human Resources termination process of a status employee’s position is directly related to UNH IT managed computer accounts being disabled. ... Read More
Pool Account FAQ
Viewed 2064 times since Wed, May 13, 2015
What is a Pool Account? There are two people involved with most pool accounts: Guardian:  a UNH status employee who owns and controls the Pool Account. User:  a specific person to whom the Pool Account is assigned.   This person is usually an... Read More
How to use Web Information Systems for Employees (WISE) as a student employee
Viewed 2026 times since Fri, Dec 16, 2016
How to Log-in to WISE, Enter Hours as a Student Worker, and Enroll in Direct Deposit WISE (Web Information System for Employees) is the University System of New Hampshire’s payroll portal for employees. As a student worker at UNH, you can use... Read More
Accounts: How do I request an Email alias?
Viewed 1984 times since Wed, Feb 24, 2016
For Faculty/Staff:   To request or make a change to your E-mail alias i.e. Firstname.Lastname@unh.edu, visit E-mail Aliases FAQ for UNH.EDU For Students:  see About Email Aliases for studentsFor Alumni:  For existing email forwarding alias... Read More
Accounts: How do I find my UNH Username?
Viewed 1922 times since Mon, Feb 22, 2016
You will use your UNH username and password to log into most of your UNH IT accounts. To find your UNH username, use the Find Your Username tool. Need Help?  See Accounts: How do I Get Help with an IT Accounts Problem  Read More
Banner Finance Account FAQ
Viewed 1910 times since Tue, May 12, 2015
What is a Banner Finance Account?Banner Finance is the financial management systems database for USNH. This includes invoices, purchase orders, encumbrances, journal entries, etc. In order to access this system, you must apply for a Banner Finance... Read More
FAMIS Account FAQ
Viewed 1853 times since Wed, May 13, 2015
What is FAMIS?FAMIS is an enterprise Facility Asset Management Information System. It is used to assist in managing and operating the University's physical environment: campus buildings, roads, land, grounds, utilities, etc..  Who Can Get a... Read More
Banner Configuration Information for New Users
Viewed 1848 times since Tue, May 12, 2015
Banner HR, Finance & Student Configuration   Step 1: Go to the Connect VPN Access the VPN through your Internet browser: https://connect.vpn.unh.edu   Plymouth State University Employees: You will need to use the PSU VPN instead of the... Read More
Accounts Management System FAQ
Viewed 1764 times since Tue, May 12, 2015
What is the Accounts Management System? A single portal for all USNH and campus employees, faculty, staff and students to use for making requests related to their own IT account access as well as the access of others. Accounts include Enterprise and... Read More
AppMan/UCR/FTS Account FAQ
Viewed 1718 times since Tue, May 12, 2015
What is an AppMan Account?Application Manager (AppMan) allows users in administrative offices to schedule and run batch jobs.  What is a UCR Account? The Enterprise Computing Group has created a common content repository for storage of files for... Read More
Bomgar FAQ
Viewed 1709 times since Tue, May 12, 2015
What is Bomgar? Bomgar is the remote support application that allows support technicians to remotely connect to end-user systems from their computer or mobile device. UNH Technicians use Bomgar when providing support, instruction, and troubleshooting... Read More
Password Best Practices
Viewed 1608 times since Wed, May 13, 2015
Password Do's and Don'ts   Do's     Use strong passwords.     Use a different password for each account, even for UNH accounts that use the same username.     Change your passwords every 6 months in accordance with... Read More
Document Imaging/Xtender Account FAQ
Viewed 1558 times since Tue, May 12, 2015
 What is a Document Imaging Account?Document imaging is used by several departments to scan and electronically store their documents. If you work in one of those departments, and need to scan, index, or view images, you will need an account for the... Read More
Websites: Requesting an Account
Viewed 1551 times since Mon, Jan 30, 2017
Summary Website accounts are required to access websites hosted in either the Drupal or static HTML environments. You can request an account through the UNH IT Accounts Management System. Details/How-to For UNH/USNH faculty, staff and students: To... Read More
Banner Advancement Account FAQ
Viewed 1520 times since Tue, May 12, 2015
What is a Banner Advancement Account?The University of New Hampshire (UNH) maintains a database of various audiences such as alumni, donors, current students, parents of students, faculty, staff and other groups. Such data is maintained as an... Read More
Accounts: How do I request IT account access for someone else?
Viewed 1444 times since Wed, Feb 24, 2016
Basic access to UNH Resources, which includes Outlook Exchange, AD, and Canvas, is automatically provisioned for most new employees.  This access should be available on the individual’s first or second day of employment. If additional IT... Read More
Banner HR Account FAQ
Viewed 1438 times since Tue, May 12, 2015
What is a Banner HR Account?Banner HR is the employee management systems database for USNH. This includes employment records, job records, employee benefit records, etc. In order to access this system, you must apply for a Banner HR account. Who Can... Read More
Accounts: I recently changed my name. How do I get my Email, accounts, and records changed to reflect my new name?
Viewed 1346 times since Tue, Feb 23, 2016
For UNH Students and Prior Students: •    Complete the Registrar’s Office Name Change Form.  For additional information, call the Registrar’s Office at 603-862-1500. •    Information about changing your preferred first name can... Read More
Accounts: How can I get access to the Email account or files of another user or someone who has been terminated
Viewed 1334 times since Fri, Feb 26, 2016
Go to the accounts management system at https://www.unh.edu/it/accounts Choose Accounts Management System and login On the left side of the screen, choose Request Access to Password/Confidential Information Fill out form. Be sure to include as much... Read More
Accounts: How Do I Request Email and myCourses Access for a New Faculty or Staff Member?
Viewed 1327 times since Wed, May 13, 2015
Basic access to UNH IT resources, which includes  AD, Outlook Exchange Email, and myCourses (Canvas),  is automatically provisioned for most new employees.  This access should be available on the individual’s first or second day of... Read More
How do I log in to the International Travel Registry?
Viewed 1318 times since Thu, Jun 11, 2015
To Create/Edit a TRAVELER PROFILE:1. Go to https://www.unh.edu/it/kb/article/how-do-i-log-in-to-the-international-travel-registry.html 2. Select "Create/Edit a Traveler Profile".3. Log in with your UNH username and password.4.  You will land at... Read More
Account Classification Overview
Viewed 1308 times since Wed, May 13, 2015
These account classifications are designed to meet the security principles supplied by IT Security.  If you still have questions please see the pages for each individual classification.Primary AccountThis is, by far, the most common account held by... Read More
Accounts: How do I Get Help with an IT Accounts Problem
Viewed 1275 times since Tue, Feb 23, 2016
For security purposes,  our support staff cannot reset passwords or verify private information via email, web form or chat.Assistance is available by phone or in person:UNH Durham- Call the UNH IT Service Desk at (603) 862-4242 (Monday - Friday, 7... Read More
I am Trying to Log into the Parent Portal and I Can’t Remember My Username or Password, What Should I Do?
Viewed 1266 times since Fri, May 15, 2015
You can retrieve your user name or reset your password at the Parent Portal Login page.  For more information about the Parent Portal, see Parent Portal - Parent Information. If you need further assistance to access the Parent Portal, call the UNH... Read More
Accounts: I Need to Access or View My Transcript. How Do I Do That?
Viewed 1218 times since Thu, May 14, 2015
UNH Students/Alumni who attended UNH after 1989 should request transcripts online through Webcat.  Webcat is available by visiting my.unh.edu and searching for webcat. For detailed steps for accessing Webcat and for more information about how to... Read More
SecureAuth and Single Sign On (SSO) - Info and Go-Live Dates
Viewed 1181 times since Fri, May 19, 2017
UNH IT adding new ‘behind the scenes’ method to authenticate users UNH IT is using an Identity Provider service (SecureAuth) that authenticates users by means of security tokens.  SecureAuth will allow us to create a new single-sign (SSO... Read More
CAMP FAQ
Viewed 1175 times since Tue, May 12, 2015
What is CAMP? CAMP is an account and identity management application used by USNH IT support staff.Who Uses CAMP? CAMP is used by the IT Account Admistrators, the UNH IT Service Desk, the Academic Technology Support Center at UNH, as well as by IT... Read More
Accounts: How can I check the status of a request I made for someone else?
Viewed 1155 times since Thu, Jun 4, 2015
To check the status of an account request, go to the My Account Requests section of the Accounts Management System . Here, you can find a list of all the account requests you have made for yourself and for others and any account requests that... Read More
Accounts: How do I deactivate access for an employee changing jobs within UNH or USNH?
Viewed 1153 times since Mon, Mar 7, 2016
To ensure that access to IT resources is disabled when an employee is transferring to a new job, complete the Employee Transferring to a New Position form within the Accounts Management System. Here are the steps for doing this: 1. Log into the... Read More
Accounts: How do I request IT Account Access for myself?
Viewed 1105 times since Tue, Mar 22, 2016
Basic access to IT Resources, which includes Outlook Exchange, AD,  and Canvas, is automatically provisioned for most new employees.  This access should be available on the individual’s first or second day of employment. If accounts were not... Read More
Accounts: Both Secondary and Pool accounts can be used to give work study employees access, which is best for my department?
Viewed 1074 times since Wed, May 13, 2015
What type of account your department needs depends on both what applications you are trying to access and your specific needs. Pool accounts will allow the student to own the password and use it as if it were a primary account, which means there is... Read More
Password Change Process Modifications for Sophos Encryption users
Viewed 1018 times since Fri, May 19, 2017
*This process applies to Sophos SafeGuard users only.  Users who have Sophos with BitLocker do not need to follow this process.* After users have completed the password change process on the Accounts page, but *before* they reboot the computer, they... Read More
Accounts: I Have Applied to UNH and Need to Log In to Check My Admission Status
Viewed 1003 times since Thu, May 14, 2015
  For information about how to check the status of your application go to http://admissions.unh.edu/home/check-the-status-of-your-application-on-myunh If you need further assistance call the UNH IT Service Desk at (603) 862-4242. Read More
UNH Policies Affecting Accounts
Viewed 995 times since Wed, May 13, 2015
UNH Acceptable Use PolicyProvides guidelines for the acceptable use of the University's IT resources as well as for the University's access to information to manage these resources. USNH Online Policy - Privacy and Security of Technology... Read More
Nextbus Account FAQ
Viewed 975 times since Tue, Jun 30, 2015
What is a NextBus account? NextBus is a public transit GPS vehicle tracking system used by UNH Transportation to track the Wildcat Transit Fleet. Some UNH Transportation employees require a NextBus account. Account requests for a NextBus account are... Read More
Accounts: How do I claim my UNH Account?
Viewed 942 times since Fri, Apr 1, 2016
Follow these steps to claim your UNH account: Go to unh.edu/it/accounts Click on Login Help If you already have a username and password that you use for other UNH IT applications (for example, MyCourses ) click on Link Up Your Accounts and follow... Read More
Accounts: I am leaving the University. When will my accounts be disabled?
Viewed 854 times since Wed, Feb 24, 2016
When the employment of a staff member ends, the standard employee termination process initiated by Human Resources ensures that IT accounts (including Email, Banner, WebI, etc.) are disabled.    Faculty members receive a 90 day grace period and... Read More
Accounts: What should I do if I think my account is compromised?
Viewed 845 times since Wed, Feb 24, 2016
If you have concerns about the security of your account or believe that is has been compromised, call the UNH IT Service Desk at 603-862-4242 for assistance. Related articles: Phishing and Spam  UNH IT Good Practices and Procedures Mobile Device... Read More
Accounts: I just got a message reminding me to change my AD password. What do I need to do?
Viewed 838 times since Wed, Feb 24, 2016
Users are required to change their UNH password every 6 months (180 days).   Users are notified by USNH IT Security that their account will be disabled if the password is not changed before the password expiration date. Information about how to... Read More
Accounts: I am changing jobs within the University. Will I lose my Email account or other IT access? What do i need to do to ensure I have the access I need in my new job?
Viewed 813 times since Wed, Feb 24, 2016
The best way to ensure you will have access to all the resources you need in your new job is to work with both your current supervisor and your new supervisor to ensure any requests for new access or changes in access are made in a timely fashion. ... Read More
Accounts: I have an employee starting soon but I need to get them access to email and other IT resources before their start date. How can I do that?
Viewed 808 times since Fri, Feb 26, 2016
Basic access to UNH IT resources, which includes AD, Outlook Exchange Email, and MyCourses, is automatically provisioned for most new employees. This access should be available on the individual’s first or second day of employment. To request... Read More
Accounts: How do I request accounts for my student hourly/work study employee?
Viewed 692 times since Tue, Mar 22, 2016
Student Employees are eligible for IT Accounts, including Banner accounts, in their own name.   However, they are not eligible to apply for these accounts on their own.  Instead, a non-student employee must request the account(s) on their behalf... Read More
What is the difference between a Sponsored Account, a Secondary Account, and a Pool Account?
Viewed 691 times since Wed, Jun 24, 2015
What is the Difference Between a Sponsored Account, a Secondary Account, and a Pool Account? There are three types of specialty accounts used at UNH – Sponsored User Accounts, Secondary Accounts, and Pool Accounts.  These specialty accounts... Read More
What’s the Deal with Publicly Posted Credentials?
Viewed 663 times since Thu, Jun 29, 2017
UNH Information Security Services (ISS) regularly receives alerts from a variety of sources notifying the University that UNH credentials, which can include any combination of UNH email, UNH username, and/or password, have been posted publicly... Read More
Accounts: How do I request that someone’s IT accounts be disabled?
Viewed 612 times since Mon, Mar 7, 2016
When the employment of a staff member ends, the standard employee termination process initiated by Human Resources ensures that UNH IT accounts (for example, Email, VPN, Banner, WebI) are disabled.     Faculty members receive a 90 day grace... Read More
Request for Use of Preferred Name in Specific Application
Viewed 611 times since Tue, Sep 13, 2016
While work has been done to incorporate the use of Student Preferred First Name across UNH’s enterprise applications, there are some instances where the timing of the designation of a Preferred First Name determines whether that name will be... Read More
How do I reset my AD Password?
Viewed 298 times since Thu, Feb 15, 2018
What is the difference between "changing" and "resetting" my password? When changing your password, you need to know your current password. If you do not know your password, or if you have a new account and therefor do not have a current password,... Read More