How do I change my AD Password?
Viewed 19531 times since Mon, Oct 12, 2015
Please follow these steps BEFORE you change your password: Note: If you use your UNH username and password when you log into your computer at startup it is best to change your password while you are connected to the UNH Wired Network OR the UNH... Read More
Outlook Exchange Email Account FAQ
Viewed 13207 times since Mon, May 11, 2015
What is an Outlook Exchange Email account?Outlook Exchange Email gives you access to the MS Exchange servers at UNH. With Outlook Exchange Email, you can access your mail through the web or an Email client such as Microsoft Outlook. Outlook... Read More
How do I update my Windows computer after I change my AD password?
Viewed 2249 times since Mon, Aug 17, 2015
It is important to update all of your computers and devices after you have changed your UNH AD password. Although some applications that will prompt you for your new password there are occasions when you are not prompted and, without even knowing it,... Read More
How do I Update my Macintosh computer after changing my AD Password
Viewed 1560 times since Tue, Aug 18, 2015
It is important to update all of your computers and devices after you have changed your UNH AD password. Although there are some applications that will prompt you for your new password, there are occasions when you are not prompted and, without even... Read More
WebI Account FAQ
Viewed 1455 times since Tue, May 12, 2015
What is a WebI Reporting Account? WebIntelligence is the end-user tool used as a reporting solution for Banner Finance, Banner HR, UNH Banner Student, UNH Banner Advancement, InfoEd, FAMIS, ITSM/Remedy, and other applications. WebIntelligence... Read More
Sponsored User FAQ
Viewed 1343 times since Wed, May 13, 2015
What is a Sponsored User Account? Sponsored User accounts are intended to provide access to IT computing resources for individuals who do not have a qualifying affiliation with UNH, GSC, or USNH but who do have legitimate business requiring IT access... Read More
Accounts: I have a new employee starting soon, How do I request access for them?
Viewed 1307 times since Wed, May 13, 2015
Basic access to UNH IT resources, which includes accounts for AD, Outlook Exchange, and My Courses, is automatically provisioned for most new employees. This access should be available on the individual’s first or second day of employment... Read More
Accounts Frequently Asked Questions
Viewed 1216 times since Thu, Apr 30, 2015
Access for Myself How do I find my UNH Username? How To Find Your ID Number How do I request IT Account Access for myself? I recently changed my name. How do I get my Email, accounts, and records changed to reflect my new... Read More
Accounts: How do I request an Email alias?
Viewed 1155 times since Wed, Feb 24, 2016
For Faculty/Staff: To request or make a change to your E-mail alias i.e. Firstname.Lastname@unh.edu, visit E-mail Aliases FAQ for UNH.EDU For Students: see About Email Aliases for studentsFor Alumni: For existing email... Read More
Banner Student Account FAQ
Viewed 1102 times since Tue, May 12, 2015
What is a Banner Student Account?Banner Student is the student information systems database for UNH, UNHM and GSC. Who Can Get a Banner Student Account?Access to student information at the University of New Hampshire and Granite State College is... Read More
Account Deactivation Information
Viewed 1050 times since Mon, May 11, 2015
UNH Faculty and StaffIt is important that all departmental supervisors and managers are aware that the Human Resources termination process of a status employee’s position is directly related to UNH IT managed computer accounts being disabled. ... Read More
Secondary Account FAQ
Viewed 1039 times since Wed, May 13, 2015
What is a Secondary Account? An IT Secondary Account is a second UNH Username/IT account that is assigned to an individual who has a business need that requires multiple accounts with varying levels of access. The individual to whom the secondary... Read More
WILDCAT Account FAQ
Viewed 1034 times since Wed, May 13, 2015
What is a WILDCAT account?A WILDCAT account gives students access to the Student Active Directory domain at UNH. WILDCAT accounts allow students to access network folders, certain printers, and the permissions to log into computer clusters. The... Read More
ID Look-up Tool FAQ
Viewed 1021 times since Tue, May 12, 2015
What is the ID Look-up Tool? The ID Look-up tool is a tool that allows employees to search for the identities of individuals with a USNH identity record. Who Uses the ID Look-up Tool? The ID Look-up Tool is used by both IT and non-IT employees of... Read More
Pool Account FAQ
Viewed 983 times since Wed, May 13, 2015
What is a Pool Account? There are two people involved with most pool accounts: Guardian: a UNH status employee who owns and controls the Pool Account. User: a specific person to whom the Pool Account is assigned. This person is usually an... Read More
Banner Finance Account FAQ
Viewed 977 times since Tue, May 12, 2015
What is a Banner Finance Account?Banner Finance is the financial management systems database for USNH. This includes invoices, purchase orders, encumbrances, journal entries, etc. In order to access this system, you must apply for a Banner Finance... Read More
FAMIS Account FAQ
Viewed 963 times since Wed, May 13, 2015
What is FAMIS?FAMIS is an enterprise Facility Asset Management Information System. It is used to assist in managing and operating the University's physical environment: campus buildings, roads, land, grounds, utilities, etc.. Who Can Get a... Read More
Accounts: How Do I Request Email and myCourses Access for a New Faculty or Staff Member?
Viewed 951 times since Wed, May 13, 2015
Basic access to UNH IT resources, which includes AD, Outlook Exchange Email, and myCourses (Canvas), is automatically provisioned for most new employees. This access should be available on the individual’s first or second day of... Read More
Accounts: How do I find my UNH Username?
Viewed 925 times since Mon, Feb 22, 2016
You will use your UNH username and password to log into most of your UNH IT accounts. To find your UNH username, use the Find Your Username tool. Need Help? See Accounts: How do I Get Help with an IT Accounts Problem
AppMan/UCR/FTS Account FAQ
Viewed 911 times since Tue, May 12, 2015
What is an AppMan Account?Application Manager (AppMan) allows users in administrative offices to schedule and run batch jobs. What is a UCR Account? The Enterprise Computing Group has created a common content repository for storage of files for... Read More
Banner Configuration Information for New Users
Viewed 896 times since Tue, May 12, 2015
Banner HR, Finance & Student Configuration Step 1: Go to the Connect VPN Access the VPN through your Internet browser: https://connect.vpn.unh.edu Plymouth State University Employees: You will need to use the PSU VPN instead of the... Read More
Accounts: How can I get access to the Email account or files of a person who has been terminated?
Viewed 872 times since Fri, Feb 26, 2016
In certain circumstances, access to password protected or confidential information like a former employee’s email and/or fileshare can be given to a current employee. These requests must be approved by the appropriate Vice President. We... Read More
Accounts: About UNH Active Directory Accounts
Viewed 822 times since Mon, Apr 11, 2016
Students are automatically provisioned with a student Active Directory account on the WILDCAT domain. See Wildcat Account FAQ for additional information. Faculty and Staff The Active Directory domain for UNH Faculty and Staff is called AD. A... Read More
Banner Advancement Account FAQ
Viewed 814 times since Tue, May 12, 2015
What is a Banner Advancement Account?The University of New Hampshire (UNH) maintains a database of various audiences such as alumni, donors, current students, parents of students, faculty, staff and other groups. Such data is maintained as an... Read More
Accounts Management System FAQ
Viewed 812 times since Tue, May 12, 2015
What is the Accounts Management System? A single portal for all USNH and campus employees, faculty, staff and students to use for making requests related to their own IT account access as well as the access of others. Accounts include Enterprise and... Read More
Document Imaging/Xtender Account FAQ
Viewed 789 times since Tue, May 12, 2015
What is a Document Imaging Account?Document imaging is used by several departments to scan and electronically store their documents. If you work in one of those departments, and need to scan, index, or view images, you will need an account for the... Read More
Banner HR Account FAQ
Viewed 761 times since Tue, May 12, 2015
What is a Banner HR Account?Banner HR is the employee management systems database for USNH. This includes employment records, job records, employee benefit records, etc. In order to access this system, you must apply for a Banner HR account. Who Can... Read More
Accounts: How can I check the status of a request I made for someone else?
Viewed 730 times since Thu, Jun 4, 2015
To check the status of an account request, go to the My Account Requests section of the Accounts Management System . Here, you can find a list of all the account requests you have made for yourself and for others and any account requests that... Read More
Viewed 726 times since Tue, May 12, 2015
What is Bomgar? Bomgar is the remote support application that allows support technicians to remotely connect to end-user systems from their computer or mobile device. UNH Technicians use Bomgar when providing support, instruction, and troubleshooting... Read More
How to request access to Pubpages
Viewed 718 times since Tue, Sep 20, 2016
Students and Group requests If you need access to Pubpages head to the Academic Technology Service Center in the Dimond to request access Pubpages. Non-students If you need access to Pubpages contact the UNH IT Service Desk at 603-862-4242 to... Read More
Accounts: How do I request IT account access for someone else?
Viewed 683 times since Wed, Feb 24, 2016
Basic access to UNH Resources, which includes Outlook Exchange, AD, and Canvas, is automatically provisioned for most new employees. This access should be available on the individual’s first or second day of employment. If additional IT... Read More
How do I log in to the International Travel Registry?
Viewed 674 times since Thu, Jun 11, 2015
To Create/Edit a TRAVELER PROFILE:1. Go to https://www.unh.edu/it/kb/article/how-do-i-log-in-to-the-international-travel-registry.html 2. Select "Create/Edit a Traveler Profile".3. Log in with your UNH username and password.4. You will land at... Read More
Viewed 656 times since Tue, May 12, 2015
What is Remedy? Remedy is an IT Service Management tool suite that UNH IT uses to assist in managing the various services provided by IT to the University. It is also used to provide automated business process functionality for departments and... Read More
Accounts: I recently changed my name. How do I get my Email, accounts, and records changed to reflect my new name?
Viewed 647 times since Tue, Feb 23, 2016
For UNH Students and Prior Students: • Complete the Registrar’s Office Name Change Form. For additional information, call the Registrar’s Office at 603-862-1500. • Information about changing your preferred first name can... Read More
Account Classification Overview
Viewed 639 times since Wed, May 13, 2015
These account classifications are designed to meet the security principles supplied by IT Security. If you still have questions please see the pages for each individual classification.Primary AccountThis is, by far, the most common account held by... Read More
Accounts: I Need to Access or View My Transcript. How Do I Do That?
Viewed 638 times since Thu, May 14, 2015
UNH Students/Alumni who attended UNH after 1989 should request transcripts online through Webcat. Webcat is available by visiting my.unh.edu and searching for webcat. For detailed steps for accessing Webcat and for more information about how to... Read More
Accounts: How do I deactivate access for an employee changing jobs within UNH or USNH?
Viewed 614 times since Mon, Mar 7, 2016
To ensure that access to IT resources is disabled when an employee is transferring to a new job, complete the Employee Transferring to a New Position form within the Accounts Management System. Here are the steps for doing this: 1. Log into the... Read More
Viewed 590 times since Tue, May 12, 2015
What is CAMP? CAMP is an account and identity management application used by USNH IT support staff.Who Uses CAMP? CAMP is used by the IT Account Admistrators, the UNH IT Service Desk, the Academic Technology Support Center at UNH, as well as by IT... Read More
Password Best Practices
Viewed 589 times since Wed, May 13, 2015
Password Do's and Don'ts Do's Use strong passwords. Use a different password for each account, even for UNH accounts that use the same username. Change your passwords every 6 months in accordance with... Read More
Accounts: Both Secondary and Pool accounts can be used to give work study employees access, which is best for my department?
Viewed 588 times since Wed, May 13, 2015
What type of account your department needs depends on both what applications you are trying to access and your specific needs. Pool accounts will allow the student to own the password and use it as if it were a primary account, which means there is... Read More
Accounts: How do I Get Help with an IT Accounts Problem
Viewed 573 times since Tue, Feb 23, 2016
For security purposes, our support staff cannot reset passwords or verify private information via email, web form or chat.Assistance is available by phone or in person:UNH Durham- Call the UNH IT Service Desk at (603) 862-4242 (Monday - Friday,... Read More
Viewed 567 times since Mon, Jan 30, 2017
Website accounts are required to access websites hosted in either the Drupal or static HTML environments. You can request an account through the UNH IT Accounts Management System. Here are the steps: For UNH/USNH faculty, staff and students: To... Read More
Accounts: How do I request IT Account Access for myself?
Viewed 549 times since Tue, Mar 22, 2016
Basic access to IT Resources, which includes Outlook Exchange, AD, and Canvas, is automatically provisioned for most new employees. This access should be available on the individual’s first or second day of employment. If accounts were not... Read More
UNH Policies Affecting Accounts
Viewed 521 times since Wed, May 13, 2015
UNH Acceptable Use PolicyProvides guidelines for the acceptable use of the University's IT resources as well as for the University's access to information to manage these resources. USNH Online Policy - Privacy and Security of Technology... Read More
Nextbus Account FAQ
Viewed 502 times since Tue, Jun 30, 2015
What is a NextBus account? NextBus is a public transit GPS vehicle tracking system used by UNH Transportation to track the Wildcat Transit Fleet. Some UNH Transportation employees require a NextBus account. Account requests for a NextBus account are... Read More
Accounts: How do I claim my UNH Account?
Viewed 495 times since Fri, Apr 1, 2016
Follow these steps to claim your UNH account: Go to unh.edu/it/accounts Click on Login Help If you already have a username and password that you use for other UNH IT applications (for example, MyCourses ) click on Link Up Your Accounts and follow... Read More
Accounts: I Have Applied to UNH and Need to Log In to Check My Admission Status
Viewed 486 times since Thu, May 14, 2015
For information about how to check the status of your application go to http://admissions.unh.edu/home/check-the-status-of-your-application-on-myunh If you need further assistance call the UNH IT Service Desk at (603) 862-4242.
I am Trying to Log into the Parent Portal and I Can’t Remember My Username or Password, What Should I Do?
Viewed 478 times since Fri, May 15, 2015
You can retrieve your user name or reset your password at the Parent Portal Login page found here. For more information about the Parent Portal, see Parent Portal - Parent Information. If you need further assistance to access the Parent Portal,... Read More
Accounts: I just got a message reminding me to change my AD password. What do I need to do?
Viewed 435 times since Wed, Feb 24, 2016
Users are required to change their UNH password every 6 months (180 days). Users are notified by USNH IT Security that their account will be disabled if the password is not changed before the password expiration date. Information about... Read More
Accounts: What should I do if I think my account is compromised?
Viewed 428 times since Wed, Feb 24, 2016
If you have concerns about the security of your account or believe that is has been compromised, call the UNH IT Service Desk at 603-862-4242 for assistance. Related articles: Phishing and Spam UNH IT Good Practices and Procedures Mobile... Read More
Accounts: I am leaving the University. When will my accounts be disabled?
Viewed 408 times since Wed, Feb 24, 2016
When the employment of a staff member ends, the standard employee termination process initiated by Human Resources ensures that IT accounts (including Email, Banner, WebI, etc.) are disabled. Faculty members receive a 90 day grace... Read More
How to use Web Information Systems for Employees (WISE) as a student employee
Viewed 407 times since Fri, Dec 16, 2016
How to Log-in to WISE, Enter Hours as a Student Worker, and Enroll in Direct Deposit WISE (Web Information System for Employees) is the University System of New Hampshire’s payroll portal for employees. As a student worker at UNH, you can use... Read More
Accounts: I am changing jobs within the University. Will I lose my Email account or other IT access? What do i need to do to ensure I have the access I need in my new job?
Viewed 400 times since Wed, Feb 24, 2016
The best way to ensure you will have access to all the resources you need in your new job is to work with both your current supervisor and your new supervisor to ensure any requests for new access or changes in access are made in a timely fashion. ... Read More
Searching class schedules
Viewed 376 times since Mon, Aug 3, 2015
Here are steps to access your student class schedule on your mobile device or desktop. Mobile device steps: Download the UNH Mobile App Select the WebCat Lite Icon Log in using UNH username and password. Select the drop down icon the top-left hand... Read More
Accounts: I have an employee starting soon but I need to get them access to email and other IT resources before their start date. How can I do that?
Viewed 371 times since Fri, Feb 26, 2016
Basic access to UNH IT resources, which includes AD, Outlook Exchange Email, and MyCourses, is automatically provisioned for most new employees. This access should be available on the individual’s first or second day of employment. To request... Read More
What is the difference between a Sponsored Account, a Secondary Account, and a Pool Account?
Viewed 315 times since Wed, Jun 24, 2015
What is the Difference Between a Sponsored Account, a Secondary Account, and a Pool Account? There are three types of specialty accounts used at UNH – Sponsored User Accounts, Secondary Accounts, and Pool Accounts. These specialty... Read More
Accounts: How do I request accounts for my student hourly/work study employee?
Viewed 311 times since Tue, Mar 22, 2016
Student Employees are eligible for IT Accounts, including Banner accounts, in their own name. However, they are not eligible to apply for these accounts on their own. Instead, a non-student employee must request the account(s) on their behalf... Read More
SecureAuth and Single Sign On (SSO) - Info and Go-Live Dates
Viewed 307 times since Fri, May 19, 2017
UNH IT adding new ‘behind the scenes’ method to authenticate users UNH IT is using an Identity Provider service (SecureAuth) that authenticates users by means of security tokens. SecureAuth will allow us to create a new single-sign (SSO... Read More
Request for Use of Preferred Name in Specific Application
Viewed 284 times since Tue, Sep 13, 2016
While work has been done to incorporate the use of Student Preferred First Name across UNH’s enterprise applications, there are some instances where the timing of the designation of a Preferred First Name determines whether that name will be... Read More
Accounts: How do I request that someone’s IT accounts be disabled?
Viewed 278 times since Mon, Mar 7, 2016
When the employment of a staff member ends, the standard employee termination process initiated by Human Resources ensures that UNH IT accounts (for example, Email, VPN, Banner, WebI) are disabled. Faculty members receive a 90 day grace... Read More
Password Change Process Modifications for Sophos Encryption users
Viewed 183 times since Fri, May 19, 2017
*This process applies to Sophos SafeGuard users only. Users who have Sophos with BitLocker do not need to follow this process.* After users have completed the password change process on the Accounts page, but *before* they reboot the computer, they... Read More
What’s the Deal with Publicly Posted Credentials?
Viewed 94 times since Thu, Jun 29, 2017
UNH Information Security Services (ISS) regularly receives alerts from a variety of sources notifying the University that UNH credentials, which can include any combination of UNH email, UNH username, and/or password, have been posted publicly... Read More