Xtender: Which browser to use, and why?

This FAQ is for anyone using the web version of Xtender.

You may have heard that Xtender only works with Internet Explorer. That’s not completely  true – Xtender does actually work with other browsers – but there is much more functionality available when you use Internet Explorer, so it’s the recommended browser. Here’s why…

There are two versions of Xtender Web Access:

  • Thin Client
  • Interactive Viewer Client

As you might guess, the Thin client – being “thin” – provides less functionality than the Interactive Viewer client. This is the version that works with other browsers: Internet Explorer, Chrome, Firefox, Safari.

The Interactive Viewer client gives you more functionality, but it comes with a slight cost. You need to install the Xtender web components and ActiveX controls on your computer so that Xtender can give you that extra functionality. And Internet Explorer is currently the only browser that can use those components.

So, what does Interactive Viewer give you? With Interactive Viewer, you can:

  • Print documents (to paper, or to PDF)
  • Annotate documents (if your account is set up with that ability)
  • Scan documents into Xtender
  • View documents more quickly on your screen

This means that if you want to be able to do any of those things, you must to be using Internet Explorer for Xtender. However, it also means that if you can live without those features, you can feel free to use a different browser.

For more tips on using Xtender, visit http://www.usnhgateway.org/ >> Documentation >> Xtender.

If you have questions, please complete an online Document Management technical support form at https://itsupport.unh.edu/docmanagement/ or call the IT Service Desk at (603) 862-4242.

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  • Author: Jessica Michelsen
  • Department: Enterprise Technology Services
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