Xtender: Which browser to use, and why?

This FAQ is for anyone using the web version of Xtender.

You may have heard that Xtender only works with Internet Explorer. That’s not completely  true – Xtender does actually work with other browsers – but there is much more functionality available when you use Internet Explorer, so it’s the recommended browser. Here’s why…

There are two versions of Xtender Web Access:

  • Thin Client
  • Interactive Viewer Client

As you might guess, the Thin client – being “thin” – provides less functionality than the Interactive Viewer client. This is the version that works with other browsers: Internet Explorer, Chrome, Firefox, Safari.

The Interactive Viewer client gives you more functionality, but it comes with a slight cost. You need to install the Xtender web components and ActiveX controls on your computer so that Xtender can give you that extra functionality. And Internet Explorer is currently the only browser that can use those components.

So, what does Interactive Viewer give you? With Interactive Viewer, you can:

  • Print documents (to paper, or to PDF)
  • Annotate documents (if your account is set up with that ability)
  • Scan documents into Xtender
  • View documents more quickly on your screen

This means that if you want to be able to do any of those things, you must to be using Internet Explorer for Xtender. However, it also means that if you can live without those features, you can feel free to use a different browser.

For more tips on using Xtender, visit http://www.usnhgateway.org/ >> Documentation >> Xtender.

If you have questions, please complete an online Document Management technical support form at https://itsupport.unh.edu/docmanagement/ or call the IT Service Desk at (603) 862-4242.

Custom Fields
  • Author: Jessica Michelsen
  • Department: Enterprise Technology Services
Attached Files
There are no attachments for this article.
Related Articles RSS Feed
How to Change Your Default Browser in Windows 10
Viewed 467 times since Tue, Jul 26, 2016
Xtender: Change the Number of Documents in Your Query Results List
Viewed 331 times since Mon, Jan 25, 2016
Xtender: Quick Start
Viewed 89 times since Mon, May 2, 2016
WebI Account FAQ
Viewed 1244 times since Tue, May 12, 2015
FAMIS Account FAQ
Viewed 831 times since Wed, May 13, 2015
Java Management Tool FAQ
Viewed 759 times since Fri, Dec 11, 2015
Installing Internet Explorer 11 FAQs
Viewed 1679 times since Fri, Dec 11, 2015
Accounts Management System FAQ
Viewed 716 times since Tue, May 12, 2015
Outlook Troubleshooting Steps
Viewed 1 times since Wed, Jul 22, 2015
ID Look-up Tool FAQ
Viewed 896 times since Tue, May 12, 2015
MENU