Xtender: Reset a Batch (to Idle)

This tip is for anyone working with batches of documents in the web version of Xtender.

Have you ever tried to open a batch, either to index it or add more documents to it, only to discover that you couldn’t get into it? Instead, you get a message saying that the batch is in use.

If the batch really is being worked on by someone else, then that message is great. It prevents you from getting in the way of the work the other person is doing. But what if you're certain that nobody is working in the batch and you need to open it? What do you do then? How do you tell Xtender that nobody’s using it?  You need to reset the state of the batch to Idle.

Here’s how:

  1. Open the batch list.

  2. From the batch list, click the little arrow to the right of the file folder icon (in front of the batch name).
    Batch List

  3. From the Document Menu, select Reset To Idle. (Note: this option is only visible on the menu if the batch state is not already Idle.)
    Batch Llist doc menu

  4. Once the batch state is Idle, you will be able to open the batch.


For more tips on using Xtender, visit http://www.usnhgateway.org/ >> Documentation >> Xtender. Or, search for Xtender right here in the UNH IT Knowledge Base.

If you have questions, please complete an online Document Management technical support form at https://itsupport.unh.edu/docmanagement/ or call the IT Service Desk at (603) 862-4242.


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  • Author: Jessica Michelsen
  • Department: Enterprise Technology Services
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