Xtender: Fix the pdfFactory Pro Printing Problem

This tip is for anyone having trouble printing multiple documents from Xtender, using pdfFactory Pro. This affects users who have Windows 7, Windows 8.1, or Windows 10.

Typically, when you print multiple documents from Xtender with pdfFactory Pro, those documents combine into a single pdf. This useful feature recently "broke" when Microsoft released security updates KB3177725 (for Windows 7 and 8.1 users) and KB3176492 / KB3176493 / KB3176495 (for Windows 10 users).  

Microsoft has released a patch to fix the update for Windows 7 and Windows 8.1 users. Follow the steps below to install that patch.

Note:  This patch does not fix the problem for Windows 10 users. If you are running Windows 10 and experiencing this printing problem, you will need to manually uninstall the KB3176492 update from the Control Panel [or KB3176493 or KB3176495, whichever update is on your computer].

To install the patch from the Application Catalog (App Cat):

  1. Launch App Cat (https://appcat.unh.edu) and sign in.
  2. Select Windows patch to repair print functionality from the list of available applications
    Windows patch for printing in Config Man
  3. Click the Install button
  4. Confirm the installation
  5. Once the patch has been installed, you will be able to use pdfFactory Pro to print multiple documents into a single pdf .

 

Custom Fields
  • Author: Jessica Michelsen
  • Department: Enterprise Technology Services
Attached Files
There are no attachments for this article.
Related Articles RSS Feed
Xtender: Install pdfFactory Pro
Viewed 1540 times since Tue, Jan 3, 2017
Xtender: Keyboard Shortcuts
Viewed 543 times since Tue, Jan 19, 2016
Banner Configuration Information for New Users
Viewed 1085 times since Tue, May 12, 2015
Accounts Management System FAQ
Viewed 961 times since Tue, May 12, 2015
Xtender: Change (synch) your Password
Viewed 224 times since Fri, Mar 17, 2017
Xtender: Manually Change your Password
Viewed 217 times since Fri, Mar 17, 2017
Xtender: Reset a Batch (to Idle)
Viewed 286 times since Tue, Nov 15, 2016
How to Change Your Default Browser in Windows 10
Viewed 589 times since Tue, Jul 26, 2016
Time Reports for Groups Submitting Time
Viewed 363 times since Thu, May 5, 2016
Outlook Troubleshooting Steps
Viewed 1 times since Wed, Jul 22, 2015
MENU