WIFI FAQ

I was connected to UNH-Secure, but now I cannot reconnect.

You will need to have your computer forget the UNH-Secure network and rerun the XpressConnect applet.

  1. Connect to UNH-Public.
  2. Remove UNH-Secure from your remembered networks.

Mac OSX

  1. Go to the Apple menu > System Preferences > Network
  2. Highlight the wireless adapter from the left window pane
  3. Click Advanced…
  4. In the Prefered Networks list, find “UNH-Secure” and use the – button to remove it.
  5. Click Ok > Click Apply

Windows 7

  1. Right-click the network icon in your task bar and select “Open Network and Sharing Center”
  2. Select Manage Wireless Networks from the left window pane
  3. Find and right-click UNH-Secure > select Remove Network. Click Yes to confirm the removal.

Windows 8

  1. Click the network/wireless icon in your task bar
  2. Find and right-click UNH-Secure > select Forget this Network
  3. In a browser, go to wifi.unh.edu
  4. Run the XpressConnect applet to configure your computer for UNH-Secure.

Windows 10

  1. Click the network/wireless icon in your task bar
  2. Find and right-click UNH-Secure > select Forget this Network
  3. In a browser, go to wifi.unh.edu
  4. Run the XpressConnect applet to configure your computer for UNH-Secure.

Why is my device suddenly redirecting to the UNH-Secure Wireless Setup page even after being connected to UNH-Secure?

In some cases a device may make a sub-optimal decision on which SSID to connect to. This is a known issue for iOS devices where the device will connect to UNH-Public even if UNH-Secure is configured correctly. If you find your device redirecting to the UNH-Secure Wireless Setup page, check to ensure your device is actually connected to UNH-Secure and not UNH-Public. If you are unable to connect to UNH-Secure by simply selecting the SSID, browse to wifi.unh.edu to configure your device for UNH-Secure.

I was connected to UNH-Secure,  but now when I try to connect I am being prompted to select a certificate.

In cases where multiple applications are installing certificates, it may be necessary to specifically identify your WiFi authentication certificate.   Generally it will appear as something like <username>@cloudpath.unh.edu.

 

Mobile Devices

I Can’t Connect My iPhone  or iPad

Occasionally, iPhones and iPads have problems displaying the registration instructions pop-up screen. Should this happen, open your browser App and open a new page.

I Can't Connect My Windows Mobile Device

Windows Mobile devices do not always identify themselves correctly and may require manual setup to access UNH-Secure. The vendor has provided a Windows Mobile User Experience document for general reference. Please note the screenshots and reference names may be different for your device. Note: Windows Mobile 8.0 does not support TLS authentication and will not be able to run the UNH-Secure configuration applet. Please upgrade to Windows Mobile 8.1 to enable TLS support.

 

Non-Browser Devices

I Can’t Connect My Wireless Printer

We recommend using a USB cable to connect to your computer. If one did not come with the printer when you purchased it, they are available for sale at the UNH Computer Store, located in the MUB on the Second Floor. Even though wireless printers work on home wireless systems, not all devices have a wireless card that can negotiate the WPA2 Enterprise security protocol used at UNH.  The  new wireless network does have some capacity to support these devices, which we refer to as Broadcast Reliant Devices.  More information will be published  here when it is available.

I Can’t Connect My AppleTV

Unfortunately, we do not support AppleTV. It is intended to be used on home wireless systems and cannot negotiate the WPA2 Enterprise security protocol used at UNH.  The  new wireless network does have some capacity to support these devices, which we refer to as Broadcast Reliant Devices.  More information will be published  here when it is available.

I Can’t Connect My Gaming Console

Those who wish to use game consoles will need register their device and connect to the UNH Public wireless network. Please see Connecting a Game Console for instructions.

Why Do Some Devices That Work on Wireless at Home Not Work on the UNH Network?

Many devices that are designed for home network use function by communicating frequently with the entire network. That is fine when only a few devices are behaving like that, but given the size and scope of the UNH network, such communication severely hampers the network performance. As such, large scale networks generally prevent it. This can cause some devices designed for home use, for example, wireless printers and AppleTVs to not connect.

I can’t connect my Smart TV/Roku/Tivo/Lab equipment to the wireless network

These “non-browser” devices require registration on the network, and may then require an exemption to remain on the UNH-Public network.  Please see Connecting a Smart TV, Roku, etc. for instructions on how to connect.

 Link to KB article on AirGroup Management -  UNH wifi network functionality and traffic broadcasting found here:  AirGroup 

Wireless Configuration Applet

I share a computer with a co-worker. Do we both have to have to run the applet?

Yes. Each profile on the computer (each user login) needs to run the configuration applet. The applet assigns a unique certificate to each user, so each user needs to run it separately.

I maintain a lab of computers and having each new user authenticate and run the applet is too time consuming each class period. Is there another option?

There is an option to have the computer, instead of the user, authenticate to the network. This option works well for lab and kiosk type installations. This installation type is available on an as needed basis. If you require this type on configuration, please contact the UNH IT Service Desk at 603-862-4242.

Do I need to run the applet using my local administrator account?

Yes, if you wish to use the local administrator on UNH-Secure. The applet is configured solely for the logged-in user at the time. Multiple users on a device will each need to run the applet. 

How long are UNH-Secure certificates good for?

UNH-Secure certificates are valid for two (2) years.

What will happen when the certificates expire?

Once a UNH-Secure certificate expires, access to the UNH-Secure wireless network will be denied. E-mail notification will be sent 30 days prior to certificate expiration. Re-running the configuration applet at http://wifi.unh.edu issues a new certificate for the device. There is no limit or restriction to running the applet.

Email Notification Example:

https://www.unh.edu/it/kb/admin/manage-articles.php?status=search&sp=y&cid=36#focus

Known Technical Issues

Third-Party Wireless Connection Managers

If you have any third-party wireless connection managers on your system (i.e. Intel ProSet Wireless), the Cloudpath applet may not be able to properly install and configure your device for the UNH-Secure wireless network. It is recommended any third-party wireless connection managers be uninstalled from the system before attempting to run the applet.
 
Java-Related Applet Issues
 
The UNH-Secure configuration applet may be run as an ActiveX/Java applet via a plugin in your browser. In some cases the ActiveX/Java plugin may not perform as expected and cause an error to occur. In such situations, it is recommended the applet is downloaded locally to your device and opened.
 
 
iOS device network migration during installation
 
The iOS operating system will not allow the wireless configuration applet to automatically migrate the device to the UNH-Secure profile during configuration.  The user will need to manually migrate the device.  The applet does present the necessary instructions to the user.

 

 

 

 

 

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