What to do if..."Delivery has failed to these recipients or groups"

If you emailed a person and got a message back stating that "Delivery has failed to these recipients or groups", then most likely that person's email domain they were associated with has changed or been discontinued.

Below are possible reasons and solutions:

 - Verify that you have typed the persons email in correctly and the bounce back is not due to a typo in the address.

- Below is a list of domains that are no longer in service at UNH and will cause the email to bounce back. Verify that the email address does not contain one of these domains. Example of a bad email address: ("UNH.Person@bamboo.unh.edu")... "bamboo" could be replaced by any of the items listed below and would produce a bounced back email.

  •    antrim
  •    bamboo
  •    gauss
  •    granite
  •    gravity
  •    hickory
  •    hilbert
  •    kng500
  •    kng501
  •    kng502
  •    kng503
  •    kng504
  •    kng505
  •    kng506
  •    kng507
  •    kng508
  •    kng509
  •    kng510
  •    lisbon
  •    pubpages
  •    webmail
  •    webster
  •    wilmot
  •    zeno

- If the persons email domain is listed above and you are unable to contact the person directly to confirm their address, you can try looking them up in the faculty/staff directory. 




Custom Fields
  • Department: Enterprise Collaboration & Messaging
Attached Files
There are no attachments for this article.
Related Articles RSS Feed
How to set up your Exchange Email in Outlook 2013/2016
Viewed 4028 times since Tue, Jan 26, 2016
Skype for Business 2015 Sharing and Collaboration
Viewed 549 times since Mon, Sep 14, 2015
Changing How an Exchange Room Resource Processes Meeting Requests
Viewed 876 times since Thu, Sep 17, 2015
Request an update to the Global Address List in Outlook
Viewed 46 times since Fri, Sep 1, 2017
Skype for Business - Frequently Asked Questions
Viewed 1162 times since Mon, Sep 21, 2015
How to find the email header in Outlook
Viewed 1382 times since Tue, Jan 19, 2016
Create Automatic Reply For Public Folder
Viewed 239 times since Thu, May 18, 2017
Setting Online Archive Policy in OWA (Outlook Web App)
Viewed 586 times since Tue, Mar 29, 2016
How to use your End User Digest to Manage Personal Quarantine, Block List, and Safe List.
Viewed 1286 times since Tue, Jul 19, 2016