WebI Account FAQ

What is a WebI Reporting Account?

WebIntelligence is the end-user tool used as a reporting solution for Banner Finance, Banner HR, UNH Banner Student, UNH Banner Advancement, InfoEd, FAMIS, ITSM/Remedy, and other applications.  WebIntelligence offers two levels of end-user capabilities:

  • Report Readers - users who can access and run reports from a library of centrally supported reports
  • Report Developers - advanced users who can access the underlying reporting structures to create custom reports


Who Can Get a WebI Reporting Account?


Accounts are issued to staff at University System of New Hampshire campuses upon request of their department head. These accounts are to be used only by the staff member to whom the account is assigned, and only for the purpose of performing administrative reporting within the confines of the staff member's official University duties.

Requests for WebI HR accounts must originate with the department head, be approved by the campus-designated approver, and receive final authorization from the USNH HR System administrative team.


How Can I Apply for an Account?

WebI accounts can be requested through the Accounts Management System (https://itsupport.unh.edu/accounts/). (Note: Do Not Use Internet Explorer).


How Do I Access WebI Once I Have an Account?


Currently, WebI support using Microsoft Windows (up to version 8) and for the browser recommends Internet Explorer (IE) version 11, although it will work with IE versions 8, 9, or 10. 
Macs running Microsoft Windows and a supported version of Internet Explorer can run WebI.

To access WebI:
1. Log in to the VPN at connect.vpn.unh.edu.
2. Go to the www.usnhgateway.org.
3. From the Gateway Quicklinks drop-down menu on the right,  select "Access WebIntelligence".
4. Log in to WebIntelligence with your WebI username and password.


How Do I Change My Password?


To change your WebI Reporting account password:
1. Log in to the VPN at connect.vpn.unh.edu.
2. Go to the www.usnhgateway.org.
3. From the Gateway Quicklinks drop-down menu on the right,  select "Access WebIntelligence".
4. Log in to WebI with your WebI username and password.
5. Click Preferences.
6. Scroll to the Change Password section.
7. Type in your current password, then type in your new password twice.
8. Select OK at the bottom of screen.


What if I Forget My Password, or My Account Has Become Locked?


Contact the UNH IT Service Desk at 603-862-4242, or complete a WebIntelligence Support Request Form


How Can I Get Training?


The Enterprise Information Management (EIM) team offers free hands-on WebI classes for WebI account holders. You can view class details and training schedules at: ittraining.unh.edu.


How Can I Request that a WebI Account be Deactivated?

The Human Resources employee termination process is directly related to deactivating of computing accounts.  On an employee's termination date, his or her WebI account will be deactivated.  If you want to request that a WebI account be deactivated prior to an employee leaving the University, call the UNH IT Service Desk at 862-4242.  More information on the deactivation of computer accounts.


Where Can I Find More Information?


If you have further questions, please complete a WebIntelligence Support Request Form or contact the UNH IT Service Desk at 603-862-4242.

Custom Fields
  • Application: WebIntelligence
  • Department: Accounts
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