UNH IT Depot Services: Hardware and Software Support Grid

January 9, 2019


 UNH IT opened the IT Depot in the MUB.  The UNH IT Depot is located in MUB 213A, across from Granite Square Station Mailing Center. The IT Depot is currently open Monday through Friday, 12:00 to 4:00 PM and will facilitate hardware repairs, provide basic computer diagnostics, assist with consulting on technology purchases, and provide some software services for a fee.

Computer warranty repairs will no longer be managed on-site. For faculty and staff, warranty repairs will be handled by Connection. To protect university data stored on devices sent out for repair, computers must be encrypted prior to going to Connection. 

For student and non-warranty repair services, the following support grid contains information on where devices will be routed for repair: 

 

UNH IT Depot Services: Hardware and Software Support Grid as of January 2019 subject to change

Apple

Personally Owned (includes students)

Institutionally Owned (faculty/staff)

Diagnostics - Determination of hardware versus software issues

IT Depot On Site

IT Depot On Site

Warranty Hardware Work

Refer to Apple, MacEdge

IT Depot to Connection

Warranty Software Work

IT Depot - fee based: $75/hr, minimum half hour or legacy Out of Box service honored at no fee

IT Depot - fee based: $75/hr, minimum half hour or legacy Out of Box service honored at no fee

Non-Warranty Hardware Work

Refer to Apple, MacEdge, FixMobile

IT Depot to Connection - for a fee, costs payable directly to Connection

Non-Warranty Software Work

IT Depot Reimaging Service - fee based: $75/hr, minimum half hour or bring device to off-site repair vendor

IT Depot Reimaging Service - fee based: $75/hr, minimum half hour

Loaners (based on availability)

Available to students only

For warranty machines

Dell

Personally Owned (includes students)

Institutionally Owned (faculty/staff)

Diagnostics - Determination of hardware versus software issues

IT Depot On Site

IT Depot On Site

Warranty Hardware Work

IT Depot to Connection - no fee

IT Depot to Connection - no fee

Warranty Software Work

IT Depot - fee based: $75/hr, minimum half hour or legacy Out of Box service honored at no fee

IT Depot - fee based: $75/hr, minimum half hour or legacy Out of Box service honored at no fee

Non-Warranty Hardware Work

Refer to Connection, Manufacturer, FixMobile for a fee, costs/payment with vendor

IT Depot to Connection - for a fee, costs payable directly to Connection

Non-Warranty Software Work

IT Depot Reimaging Service - fee based: $75/hr, minimum half hour or referral

IT Depot Reimaging Service - fee based: $75/hr, minimum half hour

Loaners (based on availability)

Available to students only

For warranty machines

Lenovo

Personally Owned (includes students)

Institutionally Owned (faculty/staff)

Diagnostics - Determination of hardware versus software issues

IT Depot On Site

IT Depot On Site

Warranty Hardware Work

IT Depot to Connection (desktop models on-site)

IT Depot with Connection (desktop models on-site)

Warranty Software Work

IT Depot

IT Depot

Non-Warranty Hardware Work

Refer to Connection, Manufacturer, FixMobile for a fee, costs payable to vendor

IT Depot to Connection - for a fee, costs payable directly to Connection

Non-Warranty Software Work

IT Depot Reimaging Service - fee based: $75/hr, minimum half hour or referral

IT Depot Reimaging Service - fee based: $75/hr, minimum half hour

Loaners (based on availability)

Available to students only

For warranty machines

Other Model Desktop/Laptop

Personally Owned (includes students)

Institutionally Owned (faculty/staff)

Diagnostics - Determination of hardware versus software issues

IT Depot On Site

IT Depot On Site

Warranty Hardware Work

Refer to Manufacturer/Retailer

Case by case

Warranty Software Work

Refer to Manufacturer/Retailer

Case by case

Non-Warranty Hardware Work

Refer to Manufacturer/Retailer

Case by case

Non-Warranty Software Work

Refer to Manufacturer/Retailer

Case by case

Mobile

Personally Owned (includes students)

Institutionally Owned (faculty/staff)

Warranty Hardware Work

Referral to FixMobile/Manufacturer

Referral to FixMobile/Manufacturer

Warranty Software Work

Referral to FixMobile/Manufacturer

Referral to FixMobile/Manufacturer

Non-Warranty Hardware Work

Referral to FixMobile/Manufacturer

Referral to FixMobile/Manufacturer

Non-Warranty Software Work

Referral to FixMobile/Manufacturer

Referral to FixMobile/Manufacturer

 

 

 

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