Salesforce Marketing Cloud: Directed Communication Overview

Salesforce Marketing Cloud Directed Communication

Overview

Welcome  to the information page for the Salesforce Marketing Cloud Directed Communication System.  Salesforce Marketing Cloud is the replacement for the legacy, Blackboard Directed Communication System.

Directed Communication is available to UNH users to send official communications to internal constituents via email.

  • Official communications are defined as:
    • Emergency Notifications
    • Legal or compliance requirement
    • Non-emergency health or safety information
    • Requires action to be taken
    • Information from UNH Administration
  • Internal Constituents are:
    • Active Employees (Faculty and Staff)
    • Active Students
    • Parents of Active Students

Since these are to be focused, official messages, members of the UNH community who want access to DCS must have a business need for this tool and be approved by an appropriate administrator.   All of these messages are sent to the constituent's UNH email address.

Directed Communication Messages created in Salesforce Marketing Cloud require approval prior to being distributed.  Details on the approval queues for sending messages can be reviewed here: Salesforce Marketing Cloud: Approval Teams 

To get started sending Salesforce Marketing Cloud Directed Communications please see these related articles:

For details on some key differences between the legacy, Blackboard Directed Communication, and the new Salesforce Marketing Cloud, review this article:Salesforce Marketing Cloud: Key Changes to Directed Communication Functionality 

 

 Need additional help?

Please fill out the Salesforce Marketing Cloud Webform with as much information as possible.

Custom Fields
  • Department: Documentation & Training
Attached Files
There are no attachments for this article.
Related Articles RSS Feed
Salesforce Marketing Cloud: Uploading a New Ad-Hoc List
Viewed 894 times since Fri, Dec 1, 2017
SFMC - Uploading Ad-hoc list with User Defined Fields
Viewed 507 times since Tue, Apr 10, 2018
Salesforce Marketing Cloud: Approving Email Content
Viewed 2249 times since Thu, Nov 30, 2017
SFMC - Changing/Setting a Default Home Page
Viewed 327 times since Wed, May 2, 2018
SFMC - User Defined Fields within Email Content
Viewed 1034 times since Tue, Apr 10, 2018
SFMC - Image Size
Viewed 713 times since Thu, Jun 28, 2018
Salesforce Marketing Cloud: Testing Email Content
Viewed 2456 times since Tue, Dec 5, 2017
Salesforce Marketing Cloud: Previewing Subscriber Lists
Viewed 1370 times since Mon, Dec 11, 2017
Salesforce Marketing Cloud: Sending an Email
Viewed 2363 times since Wed, Nov 29, 2017
Salesforce Marketing Cloud: Submitting Email Content for Approval
Viewed 1254 times since Wed, Dec 6, 2017
MENU